Tona Zarrelli
Tona Zarrelli at Germain BMW of Naples

Tona Zarrelli

Service Advisor

Germain BMW of Naples

11286 Tamiami Trail N
Naples, FL 34110

Contact Me
5.0
36 Reviews
5.0

36 Reviews

Write a Review

36 Reviews of Tona Zarrelli

October 13, 2025

Dealership Rating
Employee Rating

Tona Zarelli Professional, Courteous, Efficient Changed Dealerships tp have two BMW serviced x3 & 330i asw a result of meeting Tona Zarelli More

by Blanechet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 14, 2025

Germain BMW of Naples responded

All great things we love to hear about our team. Thank you for choosing Germain for your automotive service needs. Best Regards, Flavio Galasso General Manager

September 26, 2025

Dealership Rating
Employee Rating

Tona Zarelli is always kind and always taking care of my car needs in a timely fashion More

by Vita Marano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 29, 2025

Germain BMW of Naples responded

Thank you for choosing Germain BMW of Naples for your automotive service needs. See you down the road. Best Regards, Flavio Galasso General Manager

August 21, 2025

Dealership Rating
Employee Rating

Consistently has timely and excellent service. Service from Tona Zarrelli is the reason I go to this dealer More

by Fish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 21, 2025

Germain BMW of Naples responded

Thank you for letting us know that Tona continued to provide you with the quality service you deserve as a valued Germain customer. Best Regards, Flavio Galasso General Manager

August 08, 2025

Dealership Rating
Employee Rating

Service department here is excellent. Namely Tona Zarrelli. She’s knowledgeable about my vehicle, helpful with repairs & insurance claims & extremely courteous! More

by Laurel Bunting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 08, 2025

Germain BMW of Naples responded

We are fortunate to have Tona on our team of professionals taking great care of our valued guests. Thank you for sharing. Best Regards, Flavio Galasso General Manager

August 01, 2025

Dealership Rating
Employee Rating

Tona Zarrelli has been my service coordinator since I moved to the area. She is thorough and accommodating. She helps ensure the service experience is seamless More

by stephen.harkins59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 01, 2025

Germain BMW of Naples responded

Our team is happy to know that Tona continues to provide you with the quality service you should expect from us here at Germain. Thank you for sharing. Best Regards, Flavio Galasso General Manager

July 25, 2025

Dealership Rating
Employee Rating

Exceptional service, outstanding support, and meticulous attention to detail—truly a flawless and professional experience. More

by Noel O’Leary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 25, 2025

Germain BMW of Naples responded

Thank you for stopping by to share positive feedback on your sales experience! Your complete satisfaction means everything to us, so we're pleased to know our team provided you with a supportive dealership experience. Don't hesitate to call if there should be anything else we may ever help you with. Enjoy the road in your new BMW. Best Regards, Flavio Galasso General Manager

June 26, 2025

Dealership Rating
Employee Rating

My BMW is always carefully worked on and the team at BMW are very experienced in their work.. More

by jumper768
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 27, 2025

Germain BMW of Naples responded

Thank you for trusting our team with the service of your BMW. See you next time. Best Regards, Flavio Galasso General Manager

June 05, 2025

Dealership Rating
Employee Rating

Easy to deal with. Was able to book when I wanted. Pleasant staff. Good waiting area. Car returned clean and tidy. More

by Sim.michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2025

Germain BMW of Naples responded

Thank you for sharing your convenient and positive service experience with our team. See you down the road. Best Regards, Flavio Galasso General Manager

May 20, 2025

Dealership Rating
Employee Rating

Tona Zarelli has been my go to service coordinator since I moved to the area 3 years ago. She is professional and takes the extra steps to ensure things go smoothly as planned. Thank you for the excellent More

by stephen.harkins59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 21, 2025

Germain BMW of Naples responded

Stephen, thank you for your positive review! We are glad that Tona continues to provide you with thorough and efficient service throughout your visits. It is our pleasure to serve you and your BMW's needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Best Regards, Flavio Galasso General Manager

May 14, 2025

Dealership Rating
Employee Rating

Tona Zarelli my service advisor is always informative & gets the job done. She gives service to the customer as it should be at a Luxury Dealership. I was greeted too by the team quickly too to let Ton More

by hilltara40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 14, 2025

Germain BMW of Naples responded

That's fantastic! Thank you for giving Tona all the credit for your 5-star service experience. We're pleased your BMW was well taken care of and you were always kept in the loop. We hope to emulate this positive experience at your next appointment. Best Regards, Flavio Galasso General Manager

1
...

Dealership Inventory (324 Vehicles)

new 2026 BMW X3 car, priced at $59,540
2026 BMW X3
new
Tanzanite Blue II Metallic exterior
Automatic
All-wheel Drive
new 2026 BMW X1 car, priced at $47,090
2026 BMW X1
new
Night exterior
Automatic
All-wheel Drive
used 2022 Genesis GV70 car, priced at $35,610
2022 Genesis GV70
used
Savile Silver exterior
Automatic
All-wheel Drive
used 2023 Mercedes-Benz E-Class car, priced at $69,995
2023 Mercedes-Benz E-Class
used
Silver exterior
Automatic
Rear-wheel Drive
used 2023 Mercedes-Benz GLC 300 car, priced at $46,998
2023 Mercedes-Benz GLC 300
used
Lunar Blue Metallic exterior
Automatic
All-wheel Drive
used 2021 BMW 750 car, priced at $48,116
2021 BMW 750
used
Bernina Gray Amber Effect exterior
Automatic
All-wheel Drive