Tona Zarrelli
Tona Zarrelli at Germain BMW of Naples

Tona Zarrelli

Service Advisor

Germain BMW of Naples

11286 Tamiami Trail N
Naples, FL 34110

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5.0
32 Reviews
5.0

32 Reviews

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32 Reviews of Tona Zarrelli

August 01, 2025

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Employee Rating

Tona Zarrelli has been my service coordinator since I moved to the area. She is thorough and accommodating. She helps ensure the service experience is seamless More

by stephen.harkins59
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

July 25, 2025

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Exceptional service, outstanding support, and meticulous attention to detail—truly a flawless and professional experience. More

by Noel O’Leary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 25, 2025

Germain BMW of Naples responded

Thank you for stopping by to share positive feedback on your sales experience! Your complete satisfaction means everything to us, so we're pleased to know our team provided you with a supportive dealership experience. Don't hesitate to call if there should be anything else we may ever help you with. Enjoy the road in your new BMW. Best Regards, Flavio Galasso General Manager

June 26, 2025

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My BMW is always carefully worked on and the team at BMW are very experienced in their work.. More

by jumper768
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jun 27, 2025

Germain BMW of Naples responded

Thank you for trusting our team with the service of your BMW. See you next time. Best Regards, Flavio Galasso General Manager

June 05, 2025

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Employee Rating

Easy to deal with. Was able to book when I wanted. Pleasant staff. Good waiting area. Car returned clean and tidy. More

by Sim.michael
Service Price Transparency
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Recommend Dealer
Yes
Jun 05, 2025

Germain BMW of Naples responded

Thank you for sharing your convenient and positive service experience with our team. See you down the road. Best Regards, Flavio Galasso General Manager

May 20, 2025

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Employee Rating

Tona Zarelli has been my go to service coordinator since I moved to the area 3 years ago. She is professional and takes the extra steps to ensure things go smoothly as planned. Thank you for the excellent More

by stephen.harkins59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 21, 2025

Germain BMW of Naples responded

Stephen, thank you for your positive review! We are glad that Tona continues to provide you with thorough and efficient service throughout your visits. It is our pleasure to serve you and your BMW's needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Best Regards, Flavio Galasso General Manager

May 14, 2025

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Employee Rating

Tona Zarelli my service advisor is always informative & gets the job done. She gives service to the customer as it should be at a Luxury Dealership. I was greeted too by the team quickly too to let Ton More

by hilltara40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 14, 2025

Germain BMW of Naples responded

That's fantastic! Thank you for giving Tona all the credit for your 5-star service experience. We're pleased your BMW was well taken care of and you were always kept in the loop. We hope to emulate this positive experience at your next appointment. Best Regards, Flavio Galasso General Manager

April 24, 2025

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Employee Rating

Great service but very difficult to get an appointment- usually have to wait 1-2 months especially in season it’s worse. I still work so it’s very frustrating to not be able to get an appointment when it’s More

by Juds14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Barta

Apr 25, 2025

Germain BMW of Naples responded

We thank you for choosing Germain BMW for your automotive needs. Our team is happy to know your visit was a successful one and are sorry to hear of your concern with scheduling. Regrettably, if a loaner vehicle is required service scheduling can be longer than expected due to our limited loaner fleet. However, for our customers who wish to wait with us or use our shuttle we can accommodate an appointment sooner even during season. Best Regards, Flavio Galasso General Manager

April 16, 2025

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Tona Zarelli excellent performance. Great person, very professional and talented person. Hope she stays involved in this team many more years More

by angelo2156
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2025

Germain BMW of Naples responded

We're delighted Tona has proven to be your vehicle's ultimate service advisor and advocate. Thank you for taking time out of your day to recommend her assistance. Safe travels until we see you again! Best Regards, Flavio Galasso General Manager

March 21, 2025

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Getting my service scheduled and completed is a great experience with Tona Zarelli. Also, I have been very satisfied with the quality and professionalism of work performed. More

by rns1351
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 31, 2025

Germain BMW of Naples responded

Your complete satisfaction is our ultimate goal. Thank you for taking the time to highlight Tona in this kind review. We are thrilled to know she took great care of you during your visit. Best Regards, Flavio Galasso General Manager

March 19, 2025

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Employee Rating

Tona Zarelli, who is my advisor at the BMW North dealership, is always prompt, professional and courteous. More

by Reena10chs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 20, 2025

Germain BMW of Naples responded

Your business and kind words about Tona are greatly appreciated. Thank you for sharing. Best Regards, Flavio Galasso General Manager

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