Tona Zarrelli | Page 4

Germain BMW service is top notch. Toni Zarelli has been my service rep for over four years and she never disappoints. She does a great job of keeping me on track making sure all basic Toni Zarelli has been my service rep for over four years and she never disappoints. She does a great job of keeping me on track making sure all basic maintenance is done on a timely basis. I am appreciative that she is always forth coming with realistic wait times so I’m not wasting my time waiting for my car. Thanks Toni! More

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The team at Germain are outstanding and communication was excellent! I always bring my BMW to Germain, best in the business!! excellent! I always bring my BMW to Germain, best in the business!! More

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Tona Zarelli helped me at Germain BMW. I was there getting a new tire, replacement for a flat. I was pleasantly surprised to find that Germain had my replacement tire and was able to take I was there getting a new tire, replacement for a flat. I was pleasantly surprised to find that Germain had my replacement tire and was able to take me in that day. Tona welcomed me and made sure she had all of my correct information. She estimated the timing of the replacement. The estimate was perfect. I was able to walk leave the dealership and she texted me when my car was nearly ready. Perfect. Tona is warm and very professional. More

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Tona Zarrelli is one of the best service advisors I’ve ever worked with. I’ve owned several BMWs, many Mercedes, two Maseratis and Alfa Romeos and countless American vehicles and she is the best so far. ever worked with. I’ve owned several BMWs, many Mercedes, two Maseratis and Alfa Romeos and countless American vehicles and she is the best so far. More

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Everything went very smooth and very professional. Also, even though they were not required, Tona, our service writer provided one for my wife. Also, even though they were not required, Tona, our service writer provided one for my wife. More

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Efficient. Friendly. Timely. I enjoyed the coffee and the snacks as well. Thanks for the service. Friendly. Timely. I enjoyed the coffee and the snacks as well. Thanks for the service. More

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Tona in service was excellent. Very receptive to my needs as a customer. Thanks, Tona! Very receptive to my needs as a customer. Thanks, Tona! More

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I’ve been going to the dealership for nearly 25 years and their service department is second to none. Tona is really great to work with and Bill, the Service manager is top-notch. their service department is second to none. Tona is really great to work with and Bill, the Service manager is top-notch. More

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The young gentleman in the drive up was very courteous and directed me to the right person. Tona Zarrelli greeted me in a very short period of time. She explained what the service department would do, an and directed me to the right person. Tona Zarrelli greeted me in a very short period of time. She explained what the service department would do, and informed me she would keep me updated, which she did. More

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Tona Zarrelli did a great job as our service advisor when we had our X5 serviced. There were extra details which she handled very well. we had our X5 serviced. There were extra details which she handled very well. More

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