Tona Zarrelli | Page 2

I have been pleased overall with my service but the department seems like there are not enough technicians to handle the work flow. My service rep Tona. seems to have to jump through hoops to get me in department seems like there are not enough technicians to handle the work flow. My service rep Tona. seems to have to jump through hoops to get me in when I have a problem because of previously scheduled routine maintenance on other vehicles. I had to wait three days to have a battery diagnosed and replaced. I was also scheduled for new brakes over a week in advance and when I dropped my car off I was told they did not have the parts and had to come back the following week, My service rep is very responsive but there’s a disconnect somewhere if they don’t have basic parts for repairs and no time slots reserved to handle the unexpected. I really prefer to have my car serviced by the dealer where I purchased my car, but believe the dealership needs a tune up in their service department. More

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Always a very professional experience. The car was repaired on time and at the price quoted. We greatly appreciated the service The car was repaired on time and at the price quoted. We greatly appreciated the service More

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Very professional service operation. Also, very crowded. Appreciated our service professional, Tona Zarrelli. She’s excellent. Also, very crowded. Appreciated our service professional, Tona Zarrelli. She’s excellent. More

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Tona Zarelli Professional, Courteous, Efficient Changed Dealerships tp have two BMW serviced x3 & 330i asw a result of meeting Tona Zarelli Efficient Changed Dealerships tp have two BMW serviced x3 & 330i asw a result of meeting Tona Zarelli More

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Tona Zarelli is always kind and always taking care of my car needs in a timely fashion car needs in a timely fashion More

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Consistently has timely and excellent service. Service from Tona Zarrelli is the reason I go to this dealer Service from Tona Zarrelli is the reason I go to this dealer More

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Service department here is excellent. Namely Tona Zarrelli. She’s knowledgeable about my vehicle, helpful with repairs & insurance claims & extremely courteous! Namely Tona Zarrelli. She’s knowledgeable about my vehicle, helpful with repairs & insurance claims & extremely courteous! More

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Tona Zarrelli has been my service coordinator since I moved to the area. She is thorough and accommodating. She helps ensure the service experience is seamless moved to the area. She is thorough and accommodating. She helps ensure the service experience is seamless More

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Exceptional service, outstanding support, and meticulous attention to detail—truly a flawless and professional experience. attention to detail—truly a flawless and professional experience. More

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My BMW is always carefully worked on and the team at BMW are very experienced in their work.. are very experienced in their work.. More

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