Aurora Chrysler

I would have given 'zero' stars, but that is not an option. DO NOT BUY A USED VEHICLE FROM AURORA CHYSLER. My 19 year old son bought his first vehicle (a 2016 NIssan Frontier) from here. They agreed to option. DO NOT BUY A USED VEHICLE FROM AURORA CHYSLER. My 19 year old son bought his first vehicle (a 2016 NIssan Frontier) from here. They agreed to 'Safety' the vehicle (which we wanted as he would be driving it between Guelph and Seneca College along the 401, 407 and 404). When we picked up the truck, we were told it needed nothing to safety and was in great shape. Less than a month later, it was in our local mechanic's shop where our mechanic said it never should have passed a safety. Long story short, it FAILED a safety inspection at Canadian Tire just 4 days before we bought it from Aurora Chrysler (Aurora Chrysler safetied it claiming it required nothing). The MTO has done an inspection and concluded that it was not properly safetied by Aurora Chrysler (photographic proof before - from Canadian Tire's inspection and after, the MTO's inspection, show the same issues never having been resolved). The truck had its licence plates pulled by the MTO and it needs almost $14 000 in repairs to be allowed back on the road. Needless to say, my son does not have that kind of money and when I reached out to Frank Chan (the GM), I was told that it was not their problem. OMVIC is now investigating and we will need to take them to small claims court to get back our money which will most likely take a couple years at least. Sad to think that a 'reputable' dealership would risk a person's safety and screw someone over like that (let alone a kid that worked for years at McD's saving his money to buy his first vehicle). Save yourself a lot of time, money and headaches and AVIOD THIS DEALERSHIP. More

I would have given 'zero' stars, but that is not an option. DO NOT BUY A USED VEHICLE FROM AURORA CHYSLER. My 19 year old son bought his first vehicle (a 2016 NIssan Frontier) from here. They agreed to option. DO NOT BUY A USED VEHICLE FROM AURORA CHYSLER. My 19 year old son bought his first vehicle (a 2016 NIssan Frontier) from here. They agreed to 'Safety' the vehicle (which we wanted as he would be driving it between Guelph and Seneca College along the 401, 407 and 404). When we picked up the truck, we were told it needed nothing to safety and was in great shape. Less than a month later, it was in our local mechanic's shop where our mechanic said it never should have passed a safety. Long story short, it FAILED a safety inspection at Canadian Tire just 4 days before we bought it from Aurora Chrysler (Aurora Chrysler safetied it claiming it required nothing). The MTO has done an inspection and concluded that it was not properly safetied by Aurora Chrysler (photographic proof before - from Canadian Tire's inspection and after, the MTO's inspection, show the same issues never having been resolved). The truck had its licence plates pulled by the MTO and it needs almost $14 000 in repairs to be allowed back on the road. Needless to say, my son does not have that kind of money and when I reached out to Frank Chan (the GM), I was told that it was not their problem. OMVIC is now investigating and we will need to take them to small claims court to get back our money which will most likely take a couple years at least. Sad to think that a 'reputable' dealership would screw someone over like that (let alone a kid that worked for years at McD's saving his money to buy his first vehicle) and put people's safety at risk. Save yourself a lot of time, money and headaches and AVIOD THIS DEALERSHIP. More

Fast, courteous, friendly and accommodating. I highly recommend! Mike and Tina made sure we were looked after quickly! I highly recommend! Mike and Tina made sure we were looked after quickly! More

Absolutely horrible experience here I came in to get my back brakes and callipers changed and I paid over $1000 and a day later when I was driving my front left tire flew off going down the 404 Highway. Th back brakes and callipers changed and I paid over $1000 and a day later when I was driving my front left tire flew off going down the 404 Highway. They told me it would be $2500 to repair it and it wasn’t their fault because they didn’t take the front tires off. After checking with my mechanic friend I came back to them and told them they must have taken it off because they had to have taken the tires off in order to install the calliper. Their tune changed and they offered to repair the damage they were responsible for at cost. When I got the car back they told me that there was a ball bearing issue on the front right side now that had nothing to do with the mistake they had made before. I brought it to another mechanic and they informed me that in fact it had directly to do with their responsibility and repairing it in the first place. So the shop lied to me multiple times made me go six days without a car put me in a very dangerous position going full speed and losing a wheel down the highway and made me spend additional cost to fix their mistake. If you would like service like this, please go to this dealership. More

We Just purchased our new Ram 1500 from Wazzah. Very professional & very thorough. A pleasure to do business with !!! I highly recommend Wazzah & Aurora Chrysler professional & very thorough. A pleasure to do business with !!! I highly recommend Wazzah & Aurora Chrysler More

We buyed the GR Jeep Cherokee. The sales person was very professional, very friendly. The service was exelent. We will recommend for everybody this salon professional, very friendly. The service was exelent. We will recommend for everybody this salon More

Very helpful And knowledge of the product , super friendly and wazzah was great to deal with he took care of everything made the whole experience very easy friendly and wazzah was great to deal with he took care of everything made the whole experience very easy More

Wonderful staff. Specially Wazzah. He helped me a lot and hooked me up with a good deal. Overall great experience. Definitely will recommend this dealership and specially Wazzah. hooked me up with a good deal. Overall great experience. Definitely will recommend this dealership and specially Wazzah. More

I was pleased to work with Wazzah. Knowledgeable and made the entire process quick and easy. This was by far the best buying experience of a car I have had and would certainly come back to buy again. made the entire process quick and easy. This was by far the best buying experience of a car I have had and would certainly come back to buy again. More

Stress Free Experience! Thank you Jacob for a stress-free buying experience! We will definitely be recommending you and the dealership to family and friends. It was a pleas Thank you Jacob for a stress-free buying experience! We will definitely be recommending you and the dealership to family and friends. It was a pleasure meeting you. More