Tommy Wong

I was asked to provide a deposit for $1000 which I was promised would be returned to me. I even have it recorded where the salesperson - Osama - acknowledges that it would be returned. Several weeks later I have text conversations where I ask about my deposit and Osama is giving me every excuse possible. He delays his response, then says the deposit has been returned and to check my statements - all were lies and I have the evidence to prove it. They now claim it was in the contract that the deposit would not be returned but that is not what I was told and have proof. Spoke to the sales manager Tommy Wong who was incredibly rude and unhelpful. Now considering legal action and forwarding my recordings and texts to the media.

Helpful 0

Report | Print

Osama and his team were both extremely knowledgeable and experienced when it came to my purchase. Helped me every step of the way and had answers on the spot for all questions I had. Very relaxed environment and not pushy at all. Best purchase I have ever made and can't wait to further my business with Aurora Chrysler

Helpful 0

Report | Print

I bought dodge grand caravan. My sales guy, which I later find out was actually GM of dealership, Frank Chan was awesome n brilliant. I had wonderful and hastle free experience. Everyone at dealership was helpful. Frank even gave me ride from my home in Pickering to dealership to pick up the car.

Helpful 0

Report | Print

You need to purchase a used car go see him , i strongly recommond him helping you to purchase a certified car. He is the boss and the used-car manager. 👍

Helpful 0

Report | Print

Patient to listen customer's need. Understanding the product to enhance the deal. Willing to spend time with customers even though it's over time. No hard sales over the deal.

Helpful 1

Report | Print

I give this dealership a 5 stars rating based on the following: - Warm reception every time I walked in there. - Advisors are very knowlegable and very attentive and patient on my questions. - The estimates are quite accurate. - All maintanices and services were done on a timely fashion. - They always make the after service call to make sure my vechile is running peoperly. All and all, a wonderful dearlership.

Helpful 1

Report | Print