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Tom Lowther
Tom Lowther at Heiser Toyota

Tom Lowther

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
478 Reviews
4.7

478 Reviews

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478 Reviews of Tom Lowther

October 30, 2025

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Employee Rating

Unfortunately, online scheduling was not working and I really didn't have an appointment on the books when I showed up. Service team, Tom was able to fit me in anyway. More

by BBAHR0
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Oct 30, 2025

Heiser Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 13, 2025

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Was a great experience working with Tom and his colleagues. Comfortable setting and efficient service. More

by DOUG@UNIVERSAL-WELDING.COM
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 13, 2025

Heiser Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 09, 2025

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Employee Rating

Very good attention and efficient service They took less than the estimated time and I liked that More

by marianamarisol1018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Peter Miszewski, Lori Gong, Nathaniel Jenkins, Michael Wemmer, Kevin Cameron

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Oct 09, 2025

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 09, 2025

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Tom and Terence were very helpful and diagnosing the issues and communicating the cost with my car. More

by TIM_JOHN90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 09, 2025

Heiser Toyota responded

Thanks for sharing your thoughts about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 06, 2025

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Employee Rating

My brakes, cabin filter, and oil were all replaced within a few hours. The video shared of my car explained all the repairs recommended and gave an overview of the parts that were still in good condition. Ov More

by morriskiraney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Terrance

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Oct 06, 2025

Heiser Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

September 23, 2025

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Nice nice nice and nice nice thank you thank you thank you thank you thank you More

by emanzuck4444jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 23, 2025

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

September 17, 2025

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Did a good job, was done in less than one hour. Did good work! Thanks More

by MVEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 17, 2025

Heiser Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

September 12, 2025

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Employee Rating

Fast, friendly and thorough. Tom checked for extended warranty and recalls before starting any work. More

by skbohn59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 12, 2025

Heiser Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

September 10, 2025

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Employee Rating

Heiserbteam was on top of my RAV issues and when it does rain, I can confirm the delay wipers are working correctly. More

by TLKBIRDSALL
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathaniel Jenkins

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Sep 10, 2025

Heiser Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 30, 2025

Dealership Rating
Employee Rating

This dealership is professional personable and was able to order the Tundra I wanted. It was allocated to them, from Toyota, as they had to work hard to get Toyota to 'let them have" my truck. More

by jetsc4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorgo Ndina, Shahat Mohamed

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Aug 30, 2025

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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