Tom Lood | Page 72

Tom L is always responsive! Excellent and friendly service. Tim and team helped me understand the issues I was experiencing and offered solutions. Appreciate them taking th Excellent and friendly service. Tim and team helped me understand the issues I was experiencing and offered solutions. Appreciate them taking the time to hear me out. More

by GAYLE.BRANKIN Verified Customer Verified Customer

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Kudos to Service Rep Tom Lood gets high marks for his professionalism, knowledge,warmth, and friendliness. I can always depend on Tom to steer me in the right direction Tom Lood gets high marks for his professionalism, knowledge,warmth, and friendliness. I can always depend on Tom to steer me in the right direction More

by DRPAULK Verified Customer Verified Customer

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Excellent job Excellent services and people. The dealer is clean. They are providing a loaner car. Complimentary of beverage and small snack are available. Tom is t Excellent services and people. The dealer is clean. They are providing a loaner car. Complimentary of beverage and small snack are available. Tom is the best. More

by KAEWCHICAGO Verified Customer Verified Customer

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Missing strip by sunroof Tom Lood did an excellent job as he always does. My car was returned clean and Tom went the extra mile as always to address some minor concerns I had Tom Lood did an excellent job as he always does. My car was returned clean and Tom went the extra mile as always to address some minor concerns I had about the interior. Would not trade service consultants! More

by DDUCCI Verified Customer Verified Customer

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Service Been coming to this location for my entire life. Tom Lood was excellent to work with. Great communication and service. Excellent experience, highly re Been coming to this location for my entire life. Tom Lood was excellent to work with. Great communication and service. Excellent experience, highly re moment. More

by FIELDS.LESLIE Verified Customer Verified Customer

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Excellent service Tom was very helpful in promptly taking care of a damaged tire. I was in a hurry to get to work. Whole job was done in about 40 minutes 👍👍👍 Tom was very helpful in promptly taking care of a damaged tire. I was in a hurry to get to work. Whole job was done in about 40 minutes 👍👍👍 More

by WMIRZ Verified Customer Verified Customer

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Customer Service is the name of the game The service folks at Autohaus always go out of their way to insure the best possible customer experience. Loaners are always available, repairs are c The service folks at Autohaus always go out of their way to insure the best possible customer experience. Loaners are always available, repairs are completed when promised, and your car is delivered clean inside and out. More

by JCGREEN.1 Verified Customer Verified Customer

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Pleasant service experience. Tom and the greeters always make the service experience go as smoothly as possible and as I would expect from a fine, quality MB service facility. Tom and the greeters always make the service experience go as smoothly as possible and as I would expect from a fine, quality MB service facility. More

by WOLF Verified Customer Verified Customer

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Tom Lood hooked me up Came in for a normal service and advised something didn’t seem right with the sound of the engine. They thoroughly diagnosed the car and found an issu Came in for a normal service and advised something didn’t seem right with the sound of the engine. They thoroughly diagnosed the car and found an issue that would have grenaded the engine if it was left alone. On top of that, they touched up a bunch of rock chips! Definitely worth your while to have your car serviced here. More

by RonnieT Verified Customer Verified Customer

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5 years of just Ehhh I’m not a hard one to please but over 5 years it just hasn’t been a great experience for me. What is lacking truly is REAL care for their customers an I’m not a hard one to please but over 5 years it just hasn’t been a great experience for me. What is lacking truly is REAL care for their customers and communication. I have had 2 guys handle my very easy account over the 5 year period. My salesman who is no longer employed at this dealership is a whole other country. One time I was passing by and thought I’d take them up on a car wash “stop in anytime and we’ll wash your car” I had not previously taken advantage of this service. I walk through the glass doors and everyone was “sort of” busy but while standing there for almost 15 minutes NOT ONE PERSON asked “can I help you” My 1st guy before asked to be switched to someone else (Tom Lood) who didn’t know me from a whole in the wall was so busy flirting and doting over a female customer he didn’t think to ask me what the XXX I was there for !? I got in my car backed out and left angry. Why should that be at a MB dealership. Tom was nice typically at the beginning and at the end. However, I will say Tom on a few visits truly lacks follow up skills or time management skills as well as communication skills. On the last visit while getting me squared away on my rental car in the am, tells me emphatically “car must be returned today 7pm”. I said “not a problem, just let me know when to get my car”. He said I’ll call you later and let you know. 3:42, I texted “how we coming along?” Just finished but still need to wash and finish paperwork. Still need a little bit --Tom Lood Mercedes-Benz Autohaus on Edens Never heard back from him after that and remember, the needs to be back @ 7 pm. I was expecting a call or text letting me know, “come at 4:30 - see you at 5 something”. My wife’s GMC dealership has 10x the customer care than Mercedes. I gassed the rental up at 4:37 pm and started heading that way. 40 min with traffic - arrived at dealership and paperwork wasn’t complete and car wasn’t washed. 20 min later after I arrived my car was washed dryed and ready. I had prepaid the service, so my $0 bill was welcomed. I was considering heading into the showroom to look at a new car. I will enjoy my CLA250 for another 1-2 years, my car is in mint condition with lower mileage and then I’m done with Mercedes Benz. Mark Tames is the only thing that kept me at Auto Haus. He is an asset to this dealership. More

by PBSAU Verified Customer Verified Customer

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