Tom Lood
Tom Lood at Autohaus on Edens

Tom Lood | Page 37

Service Advisor

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

Contact Me
4.9
731 Reviews

I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.

Dealership Experience

13 yrs, 8 mos

Industry Experience

38 yrs, 3 mos

4.9

731 Reviews

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731 Reviews of Tom Lood

June 16, 2022

Dealership Rating
Employee Rating

As usual, quick and efficient service delivered by thoughtful and friendly personnel. Only place I go with my AMG C43 More

by stevesesterhenn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 14, 2022

Dealership Rating
Employee Rating

Excellent experience! My service advisor went above and beyond to assist me. Love this dealership for service. More

by Andrea R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 14, 2022

Dealership Rating
Employee Rating

I have been buying cars from Autohaus for over 12 years and I have never had a bad experience… They are always accommodating and eager to please. More

by ANNIEGOOD41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ken Dunaway, Cindi Link

June 13, 2022

Dealership Rating
Employee Rating

Tom Lood is the best service manager I ever worked with. Would highly recommend him for promotion:) More

by Igor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cindi Link, Ryan Mulhern

June 10, 2022

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Employee Rating

2014 ML 350 with 70,000 miles. They were very courteous and interested in earning my business. Helped me figure out what I really needed and saved money. More

by jeffttc@me.com
Recommend Dealer
Yes

June 10, 2022

Dealership Rating
Employee Rating

Everything went according to plan , I appreciate the service Todd made it an easy way to take of the problem! More

by drdavid0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 10, 2022

Dealership Rating
Employee Rating

Everyone was very polite. Taking a loaner seemed like a big hassle and it took 8 hours to get my tires changed. I did not get any updates More

by MLISS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 08, 2022

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Employee Rating

my contact is with the service advisor Tom Lood he is great as always and very knowable More

by MARTINJAYGOLDMAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

June 08, 2022

Dealership Rating
Employee Rating

Quick and quality work. The staff is very friendly and helpful. Would definitely return again for service. More

by REXQUIJANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nino Mohammad

June 06, 2022

Dealership Rating
Employee Rating

Tom Lood took the time to explain and was very nice! Thank you Tom Lood More

by AZHAR_ALOBAIDI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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