Tom Lood | Page 36

Tom Lood was very professional and pleasant to work with. He made the visit very satisfying compare to my previous visits at the dealer. He made the visit very satisfying compare to my previous visits at the dealer. More

by PARKJW1004 Verified Customer Verified Customer

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I never write a negative review. But my terrible experience with this facility today changed my mind. I spent over $2800 on my car service at this facility just week ago. They gave m But my terrible experience with this facility today changed my mind. I spent over $2800 on my car service at this facility just week ago. They gave me a loaner which was nice. My car is a Mercedes SLK300. However, I found out they damaged my power button on passenger seat after they finished service and I drove my car back home because the passenger seat was moved. It was in front position before, but now it was all the way back. Obviously, during the car service, their people seated on my passenger seat and broken the power button. I went to their facility and showed them the damage today. But they didn’t admit their people damaged it. I requested them to look at their security camera and video so that they can see if their people damaged it or not. But they refused. In the end, they gave me a quote. They damaged my car but I have to pay for it. It is a joke! More

by JULIEXU123 Verified Customer Verified Customer

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Checking in my vehicle for service was very speedy and they got me a loaner right away. When I came back to pick up my car it was also very fast and easy. They go out of their way to make sure you have they got me a loaner right away. When I came back to pick up my car it was also very fast and easy. They go out of their way to make sure you have great customer service. More

by MSCONSULT Verified Customer Verified Customer

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The best! respectful & Punctual. That's why I use them for service and sales. Good org, Michael. respectful & Punctual. That's why I use them for service and sales. Good org, Michael. More

by eisens Verified Customer Verified Customer

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I had a great experience with my recent Service B appointment. Very prompt and polite service. Got me in and out quickly and resolved all of the issues with my vehicle. appointment. Very prompt and polite service. Got me in and out quickly and resolved all of the issues with my vehicle. More

by ryan.lafevers Verified Customer Verified Customer

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I pulled into the dealership with a flat tire (and a damaged rim, as it turns out) with a car filled with items ans a very important appointment to get to in downtown Chicago. I was SO upset and worried damaged rim, as it turns out) with a car filled with items ans a very important appointment to get to in downtown Chicago. I was SO upset and worried that I’d miss my appointment. Cindi Link was amazing!! She reassured me that she would handle everything. She got me a loaner and had someone work with her to transfer all of my items to the loaner. Then, Tom Lood took over was also very helpful! He did all the paperwork for my car quickly and I made it to my appointment. I then talked to Tom a number of times later in the day and over the next few days. He made an upsetting situation much less so. I’m very happy with the service. More

by ElyseG Verified Customer Verified Customer

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Service manager kept me updated with progress. Unfortunately they had to use after market parts due to supply shortage. Unfortunately they had to use after market parts due to supply shortage. More

by MBLUNK Verified Customer Verified Customer

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Tom was terrific. Everything was well organized, he kept in contact regarding progress, and had everything ready when I came to pick my car up. Everything was well organized, he kept in contact regarding progress, and had everything ready when I came to pick my car up. More

by IRACHASNOFF Verified Customer Verified Customer

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I find the service at Autohaus quick and easy. Tom is friendly and helpful! The car is always done on time. If I need a loaner, I am always able to get it. Tom is friendly and helpful! The car is always done on time. If I need a loaner, I am always able to get it. More

by JANICE.711 Verified Customer Verified Customer

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Experience was a delight. All issues were taken care of with my permission. Already have an appointment for 2023. All issues were taken care of with my permission. Already have an appointment for 2023. More

by patsygreene Verified Customer Verified Customer

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