Tom Lood
Tom Lood at Autohaus on Edens

Tom Lood | Page 25

Service Advisor

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

Contact Me
4.9
731 Reviews

I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.

Dealership Experience

13 yrs, 8 mos

Industry Experience

38 yrs, 3 mos

4.9

731 Reviews

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731 Reviews of Tom Lood

March 31, 2023

Dealership Rating
Employee Rating

Tom Lood was professional, thorough, friendly and efficient. My experience was terrific and I would recommend Tom and the service team to anyone. More

by WHAGENAH
Service Price Transparency
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Recommend Dealer
Yes

March 31, 2023

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Great Customer Service! Professional Team. Heather was wonderful! I will recommend Autohaus on Edens to my friends for service. More

by KANELLA3
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link, Ryan Mulhern , Faisal Asghar, Heather Dockins, Roberto de Huelbes Gonzalez Jr., Gary Gross

March 29, 2023

Dealership Rating
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Tom Lood is a pleasure to work with. I had a problem that I didn’t have an appointment for. He got it taken care of in no time and In hold rest easy. More

by chrissy6452
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Recommend Dealer
Yes

March 29, 2023

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Tom was super. He took my car in, completed the work quickly and got me on my way. Tom is truly a trusted advisor, and I look forward to visiting Autohaus and wor More

by JP33
Service Price Transparency
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Recommend Dealer
Yes

March 27, 2023

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Autohaus has been my go to place to purchase MB's for at least 15 ears. the service department, particularly Wellington, has always taken exceptional care of my cars More

by JOD0
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ken Dunaway

March 25, 2023

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Great in every way! AAAAAAAAAAAAAAAAAAAAAAAAAAAA+++++++++++++++++++++++++++++++++ Excellent customer service Always kept in touch! The best around!! The best ar More

by ssherman816
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link, Ryan Mulhern , Faisal Asghar, Heather Dockins, Roberto de Huelbes Gonzalez Jr., Gary Gross

March 25, 2023

Dealership Rating
Employee Rating

"I have been a customer at this car dealership for several years now, and I have always been impressed by their excellent customer service. Every time I visit, the staff are friendly, knowledgeable, a More

by SHUKLA_H_P
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ryan Mulhern

March 21, 2023

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Tom is great! He is always fast and friendly. He also helped me find the best possible deal out there. Thanks for all your help Tom. Cindy is also very friendly an More

by brianna84
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ken Dunaway, Cindi Link , Gary Gross

March 21, 2023

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Employee Rating

Tom Lood is my Service Center representative and is excellent to work with. He goes above and beyond, is thorough, efficient and is always accessible for questions. I trust him with my car and look t More

by CONSTANCE.M.GEKAS
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Recommend Dealer
Yes

March 18, 2023

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Clean, courteous employees. I don’t feel they try to pressure you into spending more on your car than needed. Always get me in when I need to. More

by FOLEYAC
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Recommend Dealer
Yes
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