I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.
Read moreDealership Experience
13 yrs, 8 mos
Industry Experience
38 yrs, 3 mos
731 Reviews
Write a Review731 Reviews of Tom Lood
January 22, 2024
Service as usual is always great there especially my advisor Tom Lood and Cindi Link. My sales rep Nick Maniatis is the best. They all take care of business professionally and promtly. advisor Tom Lood and Cindi Link. My sales rep Nick Maniatis is the best. They all take care of business professionally and promtly. More
Other Employees Tagged: Cindi Link , Nicholas Maniatis
January 19, 2024
Tom is the best! I can always count on great communication and an excellent service experience. I had a minor issue with my key and Tom stepped in an helped me out so I can always count on great communication and an excellent service experience. I had a minor issue with my key and Tom stepped in an helped me out so fast! More
January 17, 2024
All MB service centers that I experienced, both in IL and Australia are outstanding and Autohaus is not exception. The team her is proactive, courteous and superb communicators. Australia are outstanding and Autohaus is not exception. The team her is proactive, courteous and superb communicators. More
Other Employees Tagged: Alejandro Sanchez
January 16, 2024
Upon arrival I met with the warm reception. The service advisor knew why I was there. Service was quick and professional 👍 The service advisor knew why I was there. Service was quick and professional 👍 More
Other Employees Tagged: Eddie Garcia, Ken Dunaway, Ryan Mulhern
January 05, 2024
The service at Autohouse on Eden’s was outstanding. The work was done as promised. The service associate Tom was great. He communicated with me multiple times providing updates. His customer service s The work was done as promised. The service associate Tom was great. He communicated with me multiple times providing updates. His customer service skills are superior. More
January 04, 2024
Tom is the best. He made sure the proper service was done on my car with quick follow-ups on timing and everything! Cindy helped get me started with Tom, This is the He made sure the proper service was done on my car with quick follow-ups on timing and everything! Cindy helped get me started with Tom, This is the best team! More
Other Employees Tagged: Ricky Pena, Cindi Link
December 31, 2023
The experience was seamless from beginning to end. No problem getting a loaner car. I was kept abreast of the progress of the maintenance of my car. Great service all around. No problem getting a loaner car. I was kept abreast of the progress of the maintenance of my car. Great service all around. More
Other Employees Tagged: Eddie Garcia

