Tom Lood | Page 14

Tom Lood did a great job taking care of me. He’s great at his job and communicating. He’s great at his job and communicating. More

by marynave77 Verified Customer Verified Customer

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Went in to have a check engine light looked at. Came out with over 9k in suggested fixes. Was told I wouldn't pass emissions without one of the $1500 fixes. A quick Google search said the issue wa Came out with over 9k in suggested fixes. Was told I wouldn't pass emissions without one of the $1500 fixes. A quick Google search said the issue was $700 max so I decided I would take it . Next day the light goes off and I passed the emissions test. It was $250 just for the check. This was my second experience here and the first was similar. Won't be back. More

by tperkowitz Verified Customer Verified Customer

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Tom was awesome to work with , he is very attentive and makes good decisions in prioritizing your car care . makes good decisions in prioritizing your car care . More

by jklimediotis Verified Customer Verified Customer

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Choosing a "5" for "Extremely satisfied" isn't even high enough to classify my experience. It was truly beyond exceptional - starting with my customer experience with Tom Lood. He exhibited an old school "c enough to classify my experience. It was truly beyond exceptional - starting with my customer experience with Tom Lood. He exhibited an old school "customer first" approach which I haven't experienced in a very long time. He genuinely cared as much for me as a "person" as he did for me a "Mercedes Driver" Regarding the service....everything was done exactly as I had hoped. It was apparent that the attention to detail Tom showed to me was equally exhibited by the technicians. I've had some poor experiences at other Mercedes dealerships, so I'll be driving the hour it takes to get to Autohaus on Edens anytime I need something in the future. I know I'm in good hands there. More

by ritro Verified Customer Verified Customer

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Very confusing dealing with insurance company and Mercedes dealership along with a separate body shop. Never felt I was getting the whole story Mercedes dealership along with a separate body shop. Never felt I was getting the whole story More

by JAALBREGTSE Verified Customer Verified Customer

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Rob our salesman was excellent about describing the GLB 35 and taking us on a test drive 35 and taking us on a test drive More

by ROBERTRYSKE Verified Customer Verified Customer

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Cindy always greets me with a smile and Tom communicates well. Pleasant experience every time. Overall excellent! well. Pleasant experience every time. Overall excellent! More

by JULIEANASTOS Verified Customer Verified Customer

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I always receive fantastic service at autohaus! Quick turn around and a very clean car. Quick turn around and a very clean car. More

by cherylclevine Verified Customer Verified Customer

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Tom Lood always provides outstanding customer service. He is a great brand ambassador for Mercedes and Autohaus. He is a great brand ambassador for Mercedes and Autohaus. More

by richard.liebman2 Verified Customer Verified Customer

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It is always a seamless process and everyone is very friendly and helpful. Clear communication. friendly and helpful. Clear communication. More

by HCSEMPLE Verified Customer Verified Customer

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