Todd Ballard
Todd Ballard at Napleton's Auto Park of Urbana
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Todd Ballard | Page 8

Service Advisor

Napleton's Auto Park of Urbana

1111 Napleton Way
Urbana, IL 61801

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4.9
76 Reviews
4.9

76 Reviews

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76 Reviews of Todd Ballard

January 12, 2024

Dealership Rating
Employee Rating

I recently had my Toyota Camry Hybrid serviced at Napleton's and the service was great. I worked with my usual Advisor, Todd, who was very helpful and took care of everything. Todd got me in and ou More

by tip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 13, 2024

Napleton's Auto Park of Urbana responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Please let us know if you have any additional questions about services you received and thank you again for choosing Napleton's Auto Park of Urbana!

January 09, 2024

Dealership Rating
Employee Rating

Great service and kept me up to date the entire time over text. Also gave me a ride home when I added services that would have increased my wait time. I always have good service at this location. Other de More

by TimW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 12, 2024

Napleton's Auto Park of Urbana responded

Hi, we're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.

January 08, 2024

Dealership Rating
Employee Rating

No issues with service or wait, my tire pressure alert always seems to come on when the temperature drops, so I'm never sure about trying fix it myself or going to the dealership. More

by IA0509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 11, 2024

Napleton's Auto Park of Urbana responded

Hello, we appreciate you taking the time to leave us this feedback. Our team is available should you require any extra help.

January 04, 2024

Dealership Rating
Employee Rating

Todd is an excellent advisor. He did a great job on Our 2016 Toyota Corolla More

by efradkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 10, 2024

Napleton's Auto Park of Urbana responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 03, 2024

Dealership Rating
Employee Rating

Todd was friendly and attentive. My car was done quickly and they even set me up with a shuttle so I was not stuck at the dealership. More

by kacie.waterman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 06, 2024

Napleton's Auto Park of Urbana responded

Thanks for sharing your recent service experience with us, we hope you continue to choose Napleton's Auto Park of Urbana as your first choice for all your vehicle needs.

December 26, 2023

Dealership Rating
Employee Rating

Todd was my advisor and he was great and efficient! He explained everything plainly and clearly. More

by Stanley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 29, 2023

Napleton's Auto Park of Urbana responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Safe travels!

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