Todd Ballard
Todd Ballard at Napleton's Auto Park of Urbana
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Todd Ballard | Page 7

Service Advisor

Napleton's Auto Park of Urbana

1111 Napleton Way
Urbana, IL 61801

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4.9
82 Reviews
4.9

82 Reviews

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82 Reviews of Todd Ballard

February 23, 2024

Dealership Rating
Employee Rating

Todd got me in at a last minute notice. Service light came on for routine maintenance; oil change, tire rotation, ... etc. More

by traditionalarcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Douglas, Nick Rice

Feb 25, 2024

Napleton's Auto Park of Urbana responded

Hi, we're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.

February 22, 2024

Dealership Rating
Employee Rating

I bought a new highlander 7 years ago and have always been happy with the service. Todd has been a good resource for me and I rate him a 5 More

by rdbishop1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Feb 25, 2024

Napleton's Auto Park of Urbana responded

Hi, we're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.

February 21, 2024

Dealership Rating
Employee Rating

This is a good service experience, good service attitude and no waiting time, and the oil change and tire adjustment time only one hour, very satisfying experience. More

by XIN SHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roger Viti

Feb 25, 2024

Napleton's Auto Park of Urbana responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Napleton's Auto Park of Urbana as your first choice for all your vehicle needs. Safe travels!

February 20, 2024

Dealership Rating
Employee Rating

Awesome doing business with Todd. Liked everyone in the facility including the other Service Advisors that I had talked to while going there. More

by aditpbhiday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Odom, Nick Rice , The greeters are awesome too.

Feb 24, 2024

Napleton's Auto Park of Urbana responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Napleton's Auto Park of Urbana as your first choice for all your vehicle needs.

February 13, 2024

Dealership Rating
Employee Rating

First visit to service department and Todd made me feel welcome and treated me like I was long time customer. Will definitely be back and will recommend. More

by Jeff C
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Odom

Feb 16, 2024

Napleton's Auto Park of Urbana responded

Hello Jeff, we're glad to hear you found Todd to be so informative and helpful. Thanks for the recommendation, and have an amazing day!

February 12, 2024

Dealership Rating
Employee Rating

I bought my 2014 Camry from here and always bring it in for service. Todd was my service advisor and did an awesome job explaining to me what my vehicle was needing at the moment. Todd even went into great More

by Kris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 14, 2024

Napleton's Auto Park of Urbana responded

Hi Kris, we're glad to hear that everything was completed to your satisfaction. Please let us know if there is ever anything else we can assist you with.

February 05, 2024

Dealership Rating
Employee Rating

First time customer and extremely pleased with scheduling service, vehicle service, service wait time and check in/out process. Well thought out check in/out system. Will be returning for future service work More

by Jeep78tnt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Burgin

Feb 08, 2024

Napleton's Auto Park of Urbana responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 01, 2024

Dealership Rating
Employee Rating

Todd was exceptionally helpful with the repair of my vehicle. Had it fixed in a timely manner. He also helped to obtain second key fob. I would definitely recommend Todd as a representative of your d More

by Marie.neal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 03, 2024

Napleton's Auto Park of Urbana responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please don't hesitate to reach out to us if there's anything more we can do!

January 31, 2024

Dealership Rating
Employee Rating

Todd was my advisor today. He kept me up to date on a timely manner. I was happy with my service today More

by sveitch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 01, 2024

Napleton's Auto Park of Urbana responded

Hi, we're glad to hear you found our staff to be so informative and helpful. Our team is available should you require any extra help.

January 26, 2024

Dealership Rating
Employee Rating

Came in with an issue and Todd was fantastic. His helpful and professional service made our experience at the dealership very positive. Highly recommend. More

by rz4pd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 27, 2024

Napleton's Auto Park of Urbana responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

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