Ciocca has been a great dealership for me.
They have taken care of my 2016 Escape from Day 1. I’m a satisfied customer.
They have taken care of my 2016 Escape from Day 1. I’m a satisfied customer.
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by PEGE761
Verified Customer
Verified Customer
Service Price Transparency
Apr 08, 2024 -
Ciocca Ford of Souderton responded
Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.
Word, word, word, word, word, word, word, word, word,
word, word, word, word, word, word, word, word
word, word, word, word, word, word, word, word
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by daveinfo
Verified Customer
Verified Customer
Service Price Transparency
Apr 05, 2024 -
Ciocca Ford of Souderton responded
Thank you for rating us Dave.
The last two times I have been there they have not given
me a video of the whole car like they used too. Also they used to tell me what my car needed whenever I get a oil change that didn’t happen either. E
me a video of the whole car like they used too. Also they used to tell me what my car needed whenever I get a oil change that didn’t happen either. Each time I visited in the past and they told me what was wrong with it, the next time I came they didn’t mention it even though it wasn’t fixed by them or anyone else. That makes me believe was there actually a problem or do they just want money. Now I have my car in there for maintenance and we specifically scheduled it so u could get it back the same day and it been there for about 31 hrs.
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by Cholley333
Verified Customer
Verified Customer
Service Price Transparency
Received my free oil change work was relatively quick and
hassle free. However $42 for a tire rotation seemed high.
hassle free. However $42 for a tire rotation seemed high.
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by TNT114
Verified Customer
Verified Customer
Service Price Transparency
Apr 05, 2024 -
Ciocca Ford of Souderton responded
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. We apologize if you feel our pricing is too high, we will review your comments with our management team. Please let us know what we can do for you in the future.
Always friendly, informative, respectful.
I can get a convenient appointment, they always offer a ride if I need one, and I like keeping informed thru texts.
I can get a convenient appointment, they always offer a ride if I need one, and I like keeping informed thru texts.
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by Scott-traveler 123
Verified Customer
Verified Customer
Other Employees Tagged:
Tim Adams
Apr 02, 2024 -
Ciocca Ford of Souderton responded
Scott, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.
Great!
Most convenient and easy car service experience I've ever had and I've been raving about it to friends and family!
Most convenient and easy car service experience I've ever had and I've been raving about it to friends and family!
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by KateK
Verified Customer
Verified Customer
Other Employees Tagged:
Tim Adams
Apr 02, 2024 -
Ciocca Ford of Souderton responded
Thank you very much for such a great review, Kate! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!
I had a great experience with the dealership.
The service response time was excellent. Communication was consistent and I always felt I knew the status of the vehicle. Everyone I worked with was
The service response time was excellent. Communication was consistent and I always felt I knew the status of the vehicle. Everyone I worked with was professional and friendly.
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by CRAIG.RIFKIN
Verified Customer
Verified Customer
Other Employees Tagged:
Tim Adams
Mar 26, 2024 -
Ciocca Ford of Souderton responded
We are so glad to hear this, Craig! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.
Their service department is fantastic, from every tech to
every manager. I buy my trucks at ciocca because of their service department.
every manager. I buy my trucks at ciocca because of their service department.
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by JSNNAPOLITAN44
Verified Customer
Verified Customer
Service Price Transparency
Mar 21, 2024 -
Ciocca Ford of Souderton responded
Thank you so much for the great review! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!
Very good servicefrjendu people would recommend thos
dealer to anyone repairs. Were dons quickly would use them agajn
dealer to anyone repairs. Were dons quickly would use them agajn
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by SEEG222
Verified Customer
Verified Customer
Service Price Transparency
Mar 15, 2024 -
Ciocca Ford of Souderton responded
Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.
He was polite and very helpful and answered every
question I had He did a great job ??
question I had He did a great job ??
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by Rramos9685
Verified Customer
Verified Customer
Other Employees Tagged:
Tim Adams
Mar 14, 2024 -
Ciocca Ford of Souderton responded
Finding out our customers had as great an experience as we did is truly special. Thank you so much for sharing and for trusting our team to take good care of you.