Thomas James
Thomas James at Trinity Cadillac
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Thomas James

Finance Manager

Trinity Cadillac

374 Sylvan Ave
Englewood Cliffs, NJ 07632

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4.7
19 Reviews
4.7

19 Reviews

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19 Reviews of Thomas James

May 18, 2024

Dealership Rating
Employee Rating

I have been at Cadillac owner for several years now. This was my first purchase of an Electric Vehicle. Trinity Cadillac made me feel at home and part of their family. Cristina Palacio (Sales Representa More

by luisr5900
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

May 15, 2024

Dealership Rating
Employee Rating

Vehicle was sold with a faulty factory leaky sunroof which became a health concern due to mold after several months of it going undetected and repairs to no avail by the dealership. More

by Not a happy camper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Richard Aquino, Walter Kosik

May 15, 2024

Trinity Cadillac responded

To Not A Happy Camper, We did in fact have an Escalade with a defective moonroof from the factory (defective drainage hose). Our apologies about this ordeal. It took a little longer than we anticipated to discover the leak, since no one thinks the hose would have a pin hole. We assumed it would be the seals around the moonroof. However, General Motors did take back the vehicle and you were reimbursed in full. My apologies again for the inconvenience this caused you. It was simply bad luck. Richard Aquino General Manager Trinity Cadillac

May 09, 2024

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Lets admit it, vehicles are more expensive today than they were a few years ago. When you look at a vehicle in this light it is a major purchase transaction and being able to trust that you had a good de More

by gtreiner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cristina Palacio, Pedro Almonte

May 03, 2024

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Employee Rating

It was a pleasure working with Sunni, who made the transaction as easy as possible. Everything that was promised, was delivered. Great job. More

by joe@cttsllc.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sunni Wang

May 01, 2024

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Employee Rating

Jefferson was supper professional and helpful along with the rest of the team. I had a great, quick and fun experience and love my car. Thank you! More

by crbls48
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Alexander Singleton

April 20, 2024

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Employee Rating

Sunni was great and she made my whole “shopping/buying” experience very easy. Also her management team did a great job making my purchase very easy and fast More

by zsolt.george.boka
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sunni Wang, Pedro Almonte

Apr 24, 2024

Trinity Cadillac responded

Thank you for sharing your experience with us!

April 10, 2024

Dealership Rating
Employee Rating

Sunni was great and helped me to make this purchase very easy. All together my experience with her, the sales manager and their financial expert was awesome. Definitely recommend them!! 👍🏻👍🏻👍🏻 More

by zsolt.george.boka
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sunni Wang, Pedro Almonte

Apr 24, 2024

Trinity Cadillac responded

Good Morning, We are so glad to hear that your visit was an easy one!

March 31, 2024

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Employee Rating

We had an exceptional experience buying our car at Trinity Cadillac. We want to extend our gratitude to Sunny Wang and Simon Parnis, the sales manager, for guiding us through the purchase process and More

by Ole4ka0506
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sunni Wang, Simon Parnis

Apr 24, 2024

Trinity Cadillac responded

Good Morning, Congratulations on your new ride!

February 28, 2024

Dealership Rating
Employee Rating

Great experience. Very easy . Uday was a pleasure to work with you felt like you were talking to your brother not a salesman . Finance Mgr. was just as pleasurable. My More

by SANTINO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Uday Jarrar

Apr 24, 2024

Trinity Cadillac responded

Santino, We are so glad that we were able to assist you!

February 08, 2024

Dealership Rating
Employee Rating

I purchased a 2019 Escalade from Alex. He is the most courteous, honest, moral and patient salesman I have ever dealt with. My daughter Julia is in the auto business and she could not get More

by daveypags
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alexander Singleton

Feb 09, 2024

Trinity Cadillac responded

Davey, Thank you for taking the time to share your experience with us. If you need further assistance, don't hesitate to reach out.

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