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Thomas James
Thomas James at Henry Brown Buick GMC

Thomas James | Page 7

Sales Manager

Henry Brown Buick GMC

1550 E Drivers Way
Gilbert, AZ 85297

Contact Me
4.8
170 Reviews
4.8

170 Reviews

Write a Review

170 Reviews of Thomas James

October 03, 2023

Dealership Rating
Employee Rating

Love my new GMC truck, James made the whole transaction easy and I would do business with them again. More

by F1540
Recommend Dealer
Yes
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Oct 04, 2023

Henry Brown Buick GMC responded

Here at Henry Brown Buick GMC, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

September 22, 2023

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Employee Rating

Jose and Henry Brown would have gotten 5 stars but when I picked up the vehicle I was rushed and wasn’t shown a lot about it. Did the welcome call with onstar and Sirius by myself. Was also told to read More

by KNOBBY3FAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Rodriguez

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Sep 24, 2023

Henry Brown Buick GMC responded

Thank you for choosing Henry Brown Buick GMC. Your feedback and rating mean a lot to us. We're glad Jose and Henry were able to help, and we hope to see you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 03, 2023

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Employee Rating

I’m having a hard time getting promised folloup done. It is becoming frustrating. Overall I feel More

by jdfariz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dewight Byron, Adrienne Cross, Joe White

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Aug 04, 2023

Henry Brown Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 02, 2023

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Employee Rating

There were a few “hitches” in the process but my salesmanDeWight labored diligently to overcome them. I got what I believe is an excellent deal. More

by jdfariz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dewight Byron, Adrienne Cross, Joe White

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Aug 03, 2023

Henry Brown Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 22, 2023

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Employee Rating

Great customer service all around! Rickie Bauman was our salesman and he was absolutely awesome! More

by ddiaz62
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rickie Bauman, Eiji Pollard

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Jul 24, 2023

Henry Brown Buick GMC responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Rickie could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 20, 2023

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Employee Rating

They help me an everything I need and it was wonderful working with them thanks you so much … More

by LUNA.ANDRES27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Conor Craig

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Jul 21, 2023

Henry Brown Buick GMC responded

Thank you so much, Luna, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 19, 2023

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Employee Rating

Never received my paperwork, Was told by Dwyane that Eiji would email them to me. Also was told they were working on getting my spare key from previous owner, never heard back from Dwyane. Called him once an More

by acjt4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Eiji Pollard, Dwayne Champion

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Jul 22, 2023

Henry Brown Buick GMC responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 04, 2023

Dealership Rating
Employee Rating

Highly recommend this car dealership over Earnhardt any day. The sales people are super fast and attentive go check it out for yourself More

by SPARKYTOM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dewight Byron, Wagner Harrigan, Nick Cavalliero, Dwayne Champion

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Jul 04, 2023

Henry Brown Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 04, 2023

Dealership Rating
Employee Rating

Customer for life. Professional, responsive, committed, and great follow-up. Wagner is an absolute pleasure to do business with. Rare to come across a professional li More

by Heschi
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Adrienne Cross, Wagner Harrigan

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Jul 04, 2023

Henry Brown Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything Wagner can assist you with in the future, please let us know. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

June 29, 2023

Dealership Rating
Employee Rating

Rickie Bauman was excellent! We had some unique requests and he was able to accommodate us with no issues! Eiji Pollard made it easy as well!! Great dealership! More

by DBARELA
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Rickie Bauman, Eiji Pollard

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Jun 30, 2023

Henry Brown Buick GMC responded

Thank you so much for your excellent review! We are so glad that Rickie had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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