Thomas James
Thomas James at Henry Brown Buick GMC

Thomas James | Page 16

Sales Manager

Henry Brown Buick GMC

1550 E Drivers Way
Gilbert, AZ 85297

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4.8
170 Reviews
4.8

170 Reviews

Write a Review

170 Reviews of Thomas James

October 05, 2020

Dealership Rating

Persistent salesman who worked to get me the best deal an even deal than I expected Overall pleased with his help in working my deal Helped all along the way. Best experience yet in buying a car was only More

by Michael.timmins
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adrienne Cross , Kris Hubbard

Oct 05, 2020

Henry Brown Buick GMC responded

Thank you for your very kind review, Michael. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 01, 2020

Dealership Rating
Employee Rating

Nice people. Good selection. Competitive pricing. Brandon did a good job. All is well. Highly recommend Brown Buick GMC Convenient location right off the highway More

by Derf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adrienne Cross, Brandon Warwick

Oct 01, 2020

Henry Brown Buick GMC responded

We are very happy to hear that Brandon provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

September 17, 2020

Dealership Rating

This is the third vehicle purchased from Henry Brown Buick GMC. They have a large selection of vehicles compared to the other dealerships. The staff is friendly and courteous which helps make the buyi More

by HRZKAF
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dewight Byron, Eiji Pollard

Sep 18, 2020

Henry Brown Buick GMC responded

Congratulations on your new vehicle! We are so glad that Eiji, Thomas, and our team had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

September 11, 2020

Dealership Rating

The dealership did what they said they were going to do and in a timely katteri would tell friends of mine to go there also More

by MIKEPURTILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dewight Byron

Sep 12, 2020

Henry Brown Buick GMC responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

September 09, 2020

Dealership Rating

Brandon was an amazing sales person during my purchase. He went above and beyond. AG was extremely helpful in finance...loved my buying experience at Henry Brown. More

by PTRAILS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brandon Warwick, Eiji Pollard , AG in finance was 5 star

Sep 09, 2020

Henry Brown Buick GMC responded

Thank you! We appreciate your business and Brandon and our team look forward to helping you with any questions or future vehicle needs. Thank you for choosing Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

September 04, 2020

Dealership Rating

My experiences with and at Henry Brown Buick GMC continue to be of the highest quality. The services provided are always top notch and the support of my salesperson Rigo Ramirez are always the best. Thank More

by JewelsWett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rigo Ramirez

Sep 04, 2020

Henry Brown Buick GMC responded

Jewel, It's great to hear that Thomas and Rigo were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

September 02, 2020

Dealership Rating

Henry Brown GMC has been great to me, Brandon Warwick has been the salesperson that has helped me when I purchased my 2015 Terrain, 2018 Terrain and now my 2020 Terrain Great person to work with More

by SALPUGA40
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Adrienne Cross, Brandon Warwick , Bkaine Ritchie

Sep 04, 2020

Henry Brown Buick GMC responded

Sal, It's fantastic to hear that Brandon provided you with great customer service while assisting you with your new 2020 Terrain! We truly appreciate the opportunity to do business with you, again! Thanks for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 27, 2020

Dealership Rating

Was rushed through the process and found out after the fact the vehicle didn't have options I thought it did. There was no interest in providing good customer service, all they cared about was selling a c More

by CPLASARI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Adrienne Cross, Wagner Harrigan

Sep 10, 2020

Henry Brown Buick GMC responded

We are very sorry that you had a less than satisfying experience. Even though your experience didn't live up to the standards we set for ourselves, we take all feedback very seriously and will use your comments to improve.

Aug 27, 2020

Henry Brown Buick GMC responded

Hello, We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly.

Sep 01, 2020

CPLASARI responded

When I test drove the vehicle I noticed that both tires on the driver's side were very low on air pressure. I brought this to Waggy's attention and he assured me that it would be taken care of. When I arrived both tires still showed low air pressure which indicated to me that he did not address the problem. He then took the vehicle in the back where evidently all he did was put air in the tires. Now, less than 2 weeks after taking delivery, both of these tires are showing low air pressure again which obviously shows that there is a problem with both of them. The fact that Waggy did nothing about it while trying to shoo me out the door as quickly as possible indicates that he never was interested in addressing the problem. I need these 2 tires replaced as neither holds air pressure

July 20, 2020

Dealership Rating
Employee Rating

Great experience with one glitch The majority of my buying experience was great. The issue I had was that we were told the 2020 Encore had a 4 year, 48,000 mile warranty and when I More

by PATPENEGOR
Recommend Dealer
Yes

Other Employees Tagged: Brandon Warwick, Eiji Pollard

Jul 20, 2020

Henry Brown Buick GMC responded

Thank you for your review. We appreciate your feedback, and if you would like to reach out to us directly, we would be glad to try to address your concerns. Thank you for choosing Henry Brown Buick GMC, we hope you will give us another opportunity to serve you! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 19, 2020

Dealership Rating

Dwayne was great! He explained everything through each step of the process. He was patient through all of our questions. Thank you for all of your help! More

by JCRUZ3043
Recommend Dealer
Yes

Other Employees Tagged: Dwayne Champion

Jul 20, 2020

Henry Brown Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dwayne and our team met your expectations. Thank you again for choosing Henry Brown Buick GMC, we look forward to having you as one of our valued customers for many more years to come! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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