"Throughout the years, I have purchased three vehicles..."
Throughout the years, I have purchased three vehicles from this dealer. At the time of my second and most recent purchases, I had already moved just outside of Toronto. Although I have a different dealer very close to home I still return to Ken Shaw Toyota to have my cars serviced. The reason being due to the impeccable service offered by the service team (Teresa, Mikki, Nelson, Mark, Jason and Sandra). They always give an honest opinion as to the work required to be performed.
I recently purchased a Highlander which had been just released and I received and great assistance. Paul Shaw was always prompt in answering inquiries through email. Chris Jones helped me in ultimately deciding which vehicle to get and Rick Walters worked his magic in helping get the vehicle before the originally scheduled pick up date.
The staff at Ken Shaw Lexus are committed to ensuring customer service is always delivered.
"Wow...I came for a service on my car and walked out with a n"
- Bobbi 1949 model
Tony is very nice to me
Very helpful considerate and persistent. I will work with him again when the time is ready for another car
"Love my Toyota Matrix"
- Happy camper
I recently took my 2011 Toyota Matrix to Ken Shaw Lexus Toyota Service Department for what I thought might be a major problem. I first was greeted by Teresa Milewska who entered all the information required by the service department. She is very friendly and informative person and a credit to the company, as is Jason MacWilliam the mechanic that found the problem and fixed it. To my delight it was not a huge problem and was fixed promptly. Service is top of the line at Ken Shaw Lexus Toyota.
I bought my first Toyota the year they arrived in Canada and the Matrix is my 5th. Several from Chris Jones the best sales representative in the business. It is a pleasure to do business at any level at Ken Shaw Lexus Toyota.
"Spectacular customer service"
Recently, we bought a new RAV4 Hybrid from Ken Shaw Toyota. It was our second purchase from this dealership. Tom Vu was incredibly professional throughout our decision, and always went above and beyond to get us the best deal. We are very happy with our vehicle, and have always been happy with our dealership, who have serviced our previous car for many years. We would highly recommend Tom Vu, and this dealership, to anyone considering buying a Toyota.
Other Employees Tagged:
- Love Toyota
We have dealt with several dealerships over the years and 8 years ago we were introduced to Ken Shaw
Our first car (a lease ) was a Lexus and the service and their follow up was consistent and first rate.
This was followed up with the purchase of a Prius which we loved. Chris Jones (our sales exec) followed up regularly with respect to anything we might need.and did so for 4 years.
We just bought a Rav 4 Hybrid from Chris and again nothing but a great sales experience and after sales service.
Too bad other businesses I have to deal with are not as professional; they could learn from Ken Shaw
John J Brosseau
Amen Shaw Toyota is the best..The staff is experienced in every department, a family owned business which cares about their clients. I wish to Highly recommend my Salesman Tony Lawrence whom I have been dealing with for several years now. When it comes to features, needs, even the colour I would be interested in. Tony knows the answers before know myself. My experience dealing with Tony Lawrence is A+. I would refer any of my friends, family or neighbours to Tony. He is very courteous and knowledgeable. Jeannette Ireland
- alex kretchman
Nadine is a very knowledgeable employee and has a very pleasant personality.As I am a long time customer (1972) and Nadine has been with you for quite a while our paths have often crossed. Each time she has been most helpful in every way in a very business-like way but still very cheerful and helpful. I hope you will try to keep her until she retires. I also recommend a raise in pay if possible.
Other Employees Tagged:
"Great service again"
Never been happier to go to a service appt. The people are great and they care. Super convenient hours and attentive staff from the service desk to the parts dept to the shuttle driver. Really professional!
- Dan K.
Wandered into the dealership and found Will Erichsen there ready to help me in my hybrid rav4 questions. There was one hybrid right on the showroom floor which struck my interest. Within days, I was driving that new rav4Hybrid. My previous 1997 rav4 was also from KenShaw and the decades of service is what kept that vehicle safe and road worthy. The service dept. hours after 6pm until midnight is great for those who have no time in the day.
Other Employees Tagged:
Rick Walter ,
Teresa Milewska was so outstanding in assisting me today with our Highlander with several problems that I thought it should be brought to the attention of Ken Shaw management. She was courteous, helpful positive and reassuring and made a stressful situation manageable.
She had no knowledge I intended to write this note but she is worthy of your commendation.
The Metal Finishing Center
Active Metal Finishing
43 Advance Rd
Toronto, ON Canada M8Z 2S6