They may do a good job but it takes always much longer to get my car back. It's nice to get your car washed though.
"About 90kms and less than 48 hours after owning the car,..."
About 90kms and less than 48 hours after owning the car, I have a check engine light. Out of 155 days of ownership (10/16/2019), it's been with Richmond Subaru for a total 100+ days (03/19/2020) for this issue...way longer than in my possession.
A few days ago, I was told by the Service Manager that I'd have to wait for the extended warranty company's approval before any work can be done.
After mentioning this to the GM, the Service Manager calls back and says he no longer has to wait for the warranty company and that he will work on it right away. As the days went by, the Service Manager calls again and says their going to be working on it right away... again.
I've asked for a resolution or other options and was told I'd be contacted about this ASAP...so far, nothing yet.
Many attempts to contact the GM but with no response. For this visit, my car is still sitting at the dealership since January 22, 2020.
Had intermittent problem. They took the car overnight 3 times. Went unexpectedly and found the car sitting in the yard in late morning! Spoke to the manager and he gave me 110% service. I hope the service dept will stop wasting my time! Service advisors I like: Amy, Tayler, Kim, Avi.
The general manager Ray is very eager to help, very accessible! Nice change from previous.
I have a lifetime hand carwash and had serious problems, Ray improved the service.
Driving my 3rd Subaru.