"poor poor service & communication"
Brought truck in at 7am , to do a factory recall on the tailgate , by 7pm I finally got my truck back after I wouldn't let them keep it overnight. Very poor service after I had booked the appointment for the factory callback , & they still hadn't finished the job for the other recalls.
Booked another appointment to finish the recalls & again at 7am brought truck in , was informed I would not be given a ride home as they had stopped this service , might have been nice if I knew this beforehand so I could arrange something ,cancelled the appointment & left in disgust
Overall for such minor issues would NOT recommend using this dealer for any service , time management & communication to the customer do NOT seem to be their strong suits
Good experience from purchase to service.polite and knowledgeable from sales through to delivery. first experience with service went very well.
I can recommend this dealership to friends and family
"Great job ! "
This dealership is always very helpful and I would recommend it to anybody ! They have fair prices and are super friendly .
Tas actually ran my truck through the wash personally .
Thanks Tas :)
Our older vehicle was in for service just prior to Christmas 2017. A 52-point assessment was done to provide a list of issues to be addressed. We authorized the list of the recommendations to be completed believing all the items would be addressed prior to Christmas. Communications with the service department went well for the most part. We were extremely disappointed when we did not get the call to pick up the vehicle prior to the Christmas break as was agreed; we had shared our desire to deliver the vehicle to a destination outside of Calgary for Christmas Day. We called the Service Department after Boxing Day and were told the vehicle had been ready for pick-up, but we had not been called. We picked up the vehicle only to discover that an issue we expected to be fixed was still there. We took the vehicle back to the service department. They indicated they would need to complete additional diagnostics (for a cost) to determine the nature of the problem. We were surprised as we had expected that the original assessment should have identified this work was required and a QA test drive should have alerted the technicians to an issue which was still outstanding. In fact, following the additional diagnostic more work was identified in an area where significant work had already been done. REALLY!! This should have been found while the original work was underway!!!! After already spending more than we would have liked the news that additional cost would be required was NOT welcome. Had we understood at the onset what all the issues were and the significant cost to correct them we would never have started the work. While we did receive some price concessions overall it was not enough. Ford needs to improve their inspection / diagnostic process to provide the customer a full picture of the health of the we are not nickeled and dimed with additional diagnostics. As we look for a new truck in the future Ford will be low on our list for consideration due to this service experience.
Other Employees Tagged:
"NEW CAR PURCHASE"
- ED BUTT
I WOULD LIKE TO EXPRESS OUR TOTAL GRATITUDE AND APPRECIATION TO OUR SALESMAN NICK SAGE AND BRIDGETTE CALVAK OUR FINANCE MANAGER ON ANOTHER 100 % SATISFACTION WITH THE PURCHASE OF OUR NEW 2015 FORD FUSION. THIS IS OUR SECOND NEW 2015 VEHICLE PURCHASED FROM WOODRIDGE IN 2 MONTH'S. I LOVE THEM BOTH AND WILL RECOMMEND ANY OF MY FRIEND'S AND FAMILY TO VISIT WOODRIDGE FORD FOR THERE NEXT PURCHASE OF A NEW VEHICLE. YOU ARE TREATED WITH THE GREATES RESPECT FROM THE MOMENT YOU WALK IN THE DOOR AND WALK BACK OUT. THANK YOU AGAIN FOR THE EXCELLENT SERVICE WE LOVE YOU ALL :)