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Start your review of Susan Cook.
Susan Cook
Susan Cook at Western GMC Buick
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Susan Cook

Car Brite Order Desk

Western GMC Buick

18325 Stony Plain Rd NW
Edmonton, AB T5S 1C6

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Dealership Experience

9 yrs, 7 mos

2 Reviews of Susan Cook

February 04, 2021

Dealership Rating
Employee Rating

"Being serviced by Western GMC sine 1983 with eight new..."

- shippelt

Being serviced by Western GMC sine 1983 with eight new and one used vehicle, indicates their intention to provide a complete package for Customer assurance to “Stay on the Road”

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Quality of Work
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Pricing
Overall Experience
Recommend Dealer
Yes
Feb 05, 2021

shippelt responded

I trust this relationship will continue with more business going forward.

Feb 05, 2021

Western GMC Buick responded

Thank you for the positive review. We are honoured that after more than 30 years we are still your first choice for your vehicle needs, and look forward to continuing to work with you in the future.

April 09, 2014

Dealership Rating

"Customer service"

- cjweb

Susan Cook is absoutely amazing! She was so helpful in assisting me with my concerns that I have. I have a Saturn Ion that is on the recall list. I am having other issues as well that I bombarded Susan with many questions, she ensured that she had answered every question that I had, even followed up with a phone call. Thanks to Tara and Susan I have my car booked for service tomorrow, if the service is anything like the customer service from this dealership I can ensure I will be bringing my car back to this place. Thank you Ladies for your fantastic customer service, you have truly put my mind at ease. For that I am very grateful.

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Apr 16, 2014

Western GMC Buick responded

Thank you for writing about your visit with us! I am happy to hear that Susan was able to provide you with the outstanding customer service we strive to deliver to each of our guests. I'll be sure to pass along your compliments to her and to Tara as well. We value our customers and we look forward to seeing you on your next visit. Also, be sure to stay connected with us on Facebook and Twitter. Kind regards, Don Fricker Service Manager 780-486-3333

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