69 Reviews
Write a ReviewDealership Experience
2 yrs, 7 mos
Industry Experience
20 yrs, 10 mos
Languages Spoken
English
69 Reviews of Susan Brown
May 09, 2024
Everyone was awesome and my car was done quickly. They handled all of the service my car needed They handled all of the service my car needed More
Other Employees Tagged: Robert Hynson, Jeff Bowman, Jeremiah Ramirez
May 03, 2024
Susan and Emma made the process of purchasing my car very easy. They were good listeners and treated me professionally and with respect. Trust me. This does not happen at every car dealership. easy. They were good listeners and treated me professionally and with respect. Trust me. This does not happen at every car dealership. More
Other Employees Tagged: Emma Miranda
April 20, 2024
Lawrence Le was our salesperson. He was the only one out of six dealerships we visited that started with the Forester engine and safety features and proceeded to the other attributes He was the only one out of six dealerships we visited that started with the Forester engine and safety features and proceeded to the other attributes of the 2024 Forester. After we told him the features we wanted, particularly the memory driver seat, he directed us toward the Touring trim. He was very knowledgeable, and we never felt pressure to make a hurried decision. After the sale was complete, he made sure we did not leave the dealership without both our Android phones connected to the Auto Android system. He even consulted a tech person from service to help with the connection. Subaru of Gwinnett has a clean and bright showroom with no loud music. We visited the service department and toured the entire facility. We accepted the trade in allowance which we felt was fair and also negotiated a fair price. Susan, the sales manager on duty, the day we first visited was very knowledgeable as well and Tim, the finance agent, walked us through the payment process with ease. I highly recommend Subaru of Gwinnett and the 2024 Forester Touring. Three days after our purchase, we made a trip to Gatlinburg and had to go over the Smokies. Our adaptive cruise control was perfect on the climb and the descent. I barely had to use the brakes. Once we got the hang of it, we used the adaptive cruise control whenever we could. More
Other Employees Tagged: Tim WIllis , Lawrence Le
April 19, 2024
I traded in my 2024 Crosstrek and purchased a 2024 WRX Premium with manual transmission. They made me a deal I just couldn't pass up! Thank you to Susan for being great to give me an incredible deal! W Premium with manual transmission. They made me a deal I just couldn't pass up! Thank you to Susan for being great to give me an incredible deal! What a car! I'm now a life time customer to Subaru of Gwinnett. An incredible modern dealership with lounge areas, work stations, bathroom that is 5 star like the best hotels. YOU GUYS ROCK! More
Other Employees Tagged: Lance Willhite, Kody Traylor
April 10, 2024
He was quick friendly upbeat of tempo. He explained his findings precisely as we got in. He gave me his business card so I can contact him at any point during the visit. I'll explain the r He explained his findings precisely as we got in. He gave me his business card so I can contact him at any point during the visit. I'll explain the recall he helped explain the findings as well. Is knowledge was world class and effort was wonderful. More
Other Employees Tagged: Julie Adams
April 01, 2024
My sales lady Emma was outstanding. She was patient and answered all my questions and took me on a tour. We were able to reach a deal rather quickly. She was patient and answered all my questions and took me on a tour. We were able to reach a deal rather quickly. More
Other Employees Tagged: Emma Miranda, Tim WIllis
March 27, 2024
Dealership is new and sparkling clean. Jody (sales professional) kept on top of the deal the entire time. Finance hit a home run. And all the players took it home for a win win. Could not Jody (sales professional) kept on top of the deal the entire time. Finance hit a home run. And all the players took it home for a win win. Could not be more pleased. Deal was fast, fair, and easy. Thanks to everyone involved. More
Other Employees Tagged: Jody Vaughn, Jason Bryant
January 30, 2024
Fantastic service representatives, great waiting area, and fast service. I've been very happy every time I've used this dealership, from purchase to maintenance. and fast service. I've been very happy every time I've used this dealership, from purchase to maintenance. More
Other Employees Tagged: Jeff Bowman, Emma Urquia
December 09, 2023
Clean, helpful, enthusiastic, attentive to detail. Didn’t make me feel uncomfortable. Great service. Great atmosphere Didn’t make me feel uncomfortable. Great service. Great atmosphere More
Other Employees Tagged: Tim WIllis , David Gozalves
October 31, 2023
We have owned many cars through the years and sat in many services waiting rooms but have NEVER had the pleasant experience that we had on Friday. I wish we had bought a Subaru years ago!! services waiting rooms but have NEVER had the pleasant experience that we had on Friday. I wish we had bought a Subaru years ago!! More
Other Employees Tagged: Jody Vaughn, Issa Kone