Stephen Kugel

Great people to work with, love my jeep. When I buy another one will come back. When I buy another one will come back. More

by bdtyce Verified Customer Verified Customer

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My experience was great Stephen helped me through the process and was professional. Thank you process and was professional. Thank you More

by dmg12424 Verified Customer Verified Customer

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Was told changed a tire and wasn’t done. Nothing but lies and had to go back Nothing but lies and had to go back More

by ROADKING1972 Verified Customer Verified Customer

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Everyone did an outstanding job for us. First class. Made us feel welcome from the start. Long way for us to come but will do it again when we're ready First class. Made us feel welcome from the start. Long way for us to come but will do it again when we're ready More

by nashrambler196 Verified Customer Verified Customer

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I just bought a used wrangler, which looks very good. Staff were all friendly.When I picked it up, the engine light in the display was on. No mechanics on hand to fix it and they wanted me to come back ( Staff were all friendly.When I picked it up, the engine light in the display was on. No mechanics on hand to fix it and they wanted me to come back (82 mls one way) More

by fred kodlin Verified Customer Verified Customer

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Everyone I worked with at CDJR was helpful in the process of buying a new car. The sales reps were accommodating and the guys in finance helped find me a good rate of buying a new car. The sales reps were accommodating and the guys in finance helped find me a good rate More

by Mhoyler18 Verified Customer Verified Customer

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The salesman was very nice and did all he could to remedy the situation that occurred. We made the deal, signed all the paperwork and, in the end, I was to receive a check. I was told that it would be 3 or the situation that occurred. We made the deal, signed all the paperwork and, in the end, I was to receive a check. I was told that it would be 3 or more days before I could come by and pick up the check. Well...over 2 weeks later and after many inquiries, I finally received the check only because the salesman took it upon himself to directly talk to his managers and the finance department before he himself drove the check out to my home. Plus, they needed me to bring the car back the next day after purchase to do some more work on it. They said they would provide a loaner car for the day. When I arrived and handed them the keys, they said it would be a while before they could get me home. I told them about the loaner promise and they said "oh, I will get that for you. A few minutes later, a person came up to me asking if I was needing a rental. I told them that I was informed that it would be a loaner and this person proceeded to say "I was told I had to pull one of my trucks out of service for a rental". I said a rental? They then told me that I was going to have to rent a car and I would be charged a deposit, but the money would be returned afterwards. I declined this offer and told them I would just get a ride back home from the shuttle service they offer. Almost an HOUR later, there was still not a ride available and my salesman took it upon himself to give me a ride home. Terrible attention to customer satisfaction and accommodations from the service department, plus over 2 weeks to get the payment for my vehicle. Looking at this situation, I don't know how much worse the situation would have gotten if it wasn't for the salesman. I have purchased now 2 cars from them and I have paid for close to 15k through the service department for repairs to multiple cars and upgrades to a Jeep Wrangler. Even after all that, they can't seem to at the very least, treat me with some respect and professionalism. I will not be coming back to this dealership ever again unless it is a service needed for the current car I have under any warranties or the "advantage" package. After those are "expired", I will never see their front door ever again and I will make sure to inform everyone I know and utilize social media to spread the word as well. More

by ronwebjr2 Verified Customer Verified Customer

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