Stephanie McNair
Stephanie McNair at Toyota of Scranton

Stephanie McNair | Page 16

ASM

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

Contact Me
4.8
483 Reviews

Dealership Experience

7 yrs, 9 mos

Industry Experience

11 yrs, 6 mos

4.8

483 Reviews

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483 Reviews of Stephanie McNair

October 24, 2022

Dealership Rating
Employee Rating

Quick and efficient for working people. Considerate of schedule but lacking in inventory on lot More

by MUFFY97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Grieco

Oct 25, 2022

Toyota of Scranton responded

MUFFY97, Thank you for taking the time to offer feedback on your recent service visit. I am thrilled to see our service team was so helpful. Thanks for letting us know! The situation with lack of inventory on our lot is an ongoing concern. Actually, we are seeing more new cars of late. I hope the trend continues. Please come by and take a look. Again, thank you for being our customer. We value you and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranon

October 12, 2022

Dealership Rating
Employee Rating

This is my fourth Rav4 from Toyota of Scranton. I love the quality of the vehicle from Toyota and the service from Toyota of Scranton. The staff (both sales and service) are fantastic. This time More

by fmansueti
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Reilly, Jacob Warrington, Mary Jo Preno

Oct 12, 2022

Toyota of Scranton responded

fmansueti, Thank you for taking the time to offer feedback on your recent sales experience. I am delighted our sales team, especially Jacob, were so helpful. I also want to say thank you for your loyalty to our dealership. It is such a compliment. We want to provide the best in customer service/guest experience at each visit to our dealership. Enjoy your new RAV4 for many miles. Thank you, Mary Jo Preno Vice President of Guest Experience

Oct 12, 2022

fmansueti responded

Your quite welcome. Good work always deserves a compliment.

October 01, 2022

Dealership Rating
Employee Rating

Most of the staff is very friendly and courteous. I have worked with the service department several times now and other than one incident shortly after I purchased my Toyota Rav4 from then I am highl More

by JMSNAMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Burgess, james Brown , Jon Higgins

Oct 03, 2022

Toyota of Scranton responded

Hello JMSNAMS, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

September 29, 2022

Dealership Rating
Employee Rating

Friendly professional service. Willing to work on a non Toyota vehicle is helpful to my company to have the service done with reliability. More

by tmunson15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 30, 2022

Toyota of Scranton responded

tmunson15, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

September 29, 2022

Dealership Rating
Employee Rating

Very friendly staff in the service department. Takes great care of their customers. Always a good experience. More

by donnakopicki24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 29, 2022

Toyota of Scranton responded

Hi Donna, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

September 26, 2022

Dealership Rating
Employee Rating

They are all friendly and very nice and always ready to help people that walk in the door More

by MISTYB09231988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 27, 2022

Toyota of Scranton responded

MISTYB09231988, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We are here to assist you with your automotive needs. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton

August 29, 2022

Dealership Rating
Employee Rating

Enjoyable each time I have a service appointment. I have had nothing but a great experience. More

by STEVE.SCHOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 30, 2022

Toyota of Scranton responded

Hi Steve, Thank you for taking the time to offer your feedback on your recent service visit. I am happy all went well and you really enjoy servicing your vehicle at our dealership. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience

August 26, 2022

Dealership Rating
Employee Rating

It’s always a pleasant visit whenever I go. Even with the stressful needs, they do their very best. More

by MICROS127
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jon Higgins

Aug 29, 2022

Toyota of Scranton responded

MICROS127, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

August 26, 2022

Dealership Rating
Employee Rating

Toyota of Scranton was a joy to work with as always. They were prompt efficient and extremely knowledgeable. More

by CRICHARDS80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples, Kacie Greico, Tom Kirkpatrick, Kevin Morrow, David Grieco, james Brown , Alan Aimer, Travis Langlois, Curt Manck, Justyn Richards

Aug 29, 2022

Toyota of Scranton responded

CRICHARDS80, Thank you for taking the time to let us know about your recent visit to our dealership. We are happy to know all went well at your visit. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

August 25, 2022

Dealership Rating
Employee Rating

The folks at TOS got me in an out way quicker than expected. The job was done and they did exactly what I came to have done. While I know the free multi-point inspection is standard, I did appreciate More

by LittleJoeCool
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kacie Greico

Aug 25, 2022

Toyota of Scranton responded

LittleJoeCool, Thank you for taking the time to let us know about your service visit. And thank you for your loyalty to our dealership. We value you as our customer and appreciate your business. We will see you at your next service stop. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

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