Stephan Kouba

Update: Sam reached out and has made a genuine effort to make things right. We appreciate his willingness to take responsibility, responsiveness, professionalism, and follow through. While he's stepping up, make things right. We appreciate his willingness to take responsibility, responsiveness, professionalism, and follow through. While he's stepping up, it’s frustrating that it took a negative review to get this level of attention and follow through after trying to reach multiple people through multiple avenues (in person, email, and phone call). Sam arranged for the van to be picked up and detailed back at the dealership. While it was a slight improvement, there is still gunk and spills on the chairs, a sticker on the light in the third row, and apparent food splatter on the ceiling. It’s very disappointing especially for something that should have been handled properly the first time. We let Sam know, and he again is making things right. We are confident the end result of all this will be acceptable now that we are in Sam's care. We expect the dealership to learn from their communication woes, and address the quality of their detailing so other customers don’t have the same experience. ——————- This has been an extremely disappointing experience. Communication from this dealership is essentially nonexistent. We’ve called and emailed multiple times with no response. We even went in person because we couldn’t get a hold of the people service told us to contact (Samuel wools) and were told the situation would be made right by Stephen Kouba, yet nothing has been done. The condition of the vehicle we received was unacceptable. It was clearly not cleaned to a professional deliverable level. There is food stuck to the ceiling, grime and residue on and dripping down the seats, and buildup in the crevices and on the backs of the seats from the previous owners. There is no excuse for delivering a vehicle in that condition. At this point, it’s not just about the cleanliness, it’s the complete lack of accountability and follow through. If you expect basic communication and a properly prepared vehicle, I would strongly recommend going elsewhere. More

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Logan made sure the truck purchase was as smooth as possible. Very accommodating, great job and very happy with the truck. Finance officer worked his tail off to get me the best rate possible. possible. Very accommodating, great job and very happy with the truck. Finance officer worked his tail off to get me the best rate possible. More

by KUNGPOW Verified Customer Verified Customer

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Always great service here. Ive always been happy with them. This time was no exception. Ive always been happy with them. This time was no exception. More

by mitdaem Verified Customer Verified Customer

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Very courteous and professional. Processed paperwork quickly and efficiently. Vehicle was clean. Great dealer ship. Processed paperwork quickly and efficiently. Vehicle was clean. Great dealer ship. More

by CHRIS.M.CARTER Verified Customer Verified Customer

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Tyler was absolutely amazing and made our experience wonderful. It has been 14 years since I purchased a car and he was very informative and I got exactly what I wanted. wonderful. It has been 14 years since I purchased a car and he was very informative and I got exactly what I wanted. More

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Happy with purchase other than only getting one keyfob with car. Also seems cheap of corwin to put three different brands of tires on same vehicle. I was also pre-approved through my bank, yet corwin went with car. Also seems cheap of corwin to put three different brands of tires on same vehicle. I was also pre-approved through my bank, yet corwin went through a different bank with a higher interest rate. More

by UGGY73 Verified Customer Verified Customer

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Kevin Ryland was amazing! He made looking for a car seamless and made the transaction in a timely manner. He was super professional and patient with our 2 year old. Thank you He made looking for a car seamless and made the transaction in a timely manner. He was super professional and patient with our 2 year old. Thank you for serving our country and your unforgettable experience. Extra shout out the Stephan for working with us on our car coverage and financial situation. More

by emeblanchard Verified Customer Verified Customer

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Luis was the best of the best I wouldn’t choose. Nobody else. I love Corwin Toyota of Bellevue shout out to everyone there is the best. Nobody else. I love Corwin Toyota of Bellevue shout out to everyone there is the best. More

by ASILVA0205 Verified Customer Verified Customer

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Jontai Smith was a good sales representative. He was responsive and acted professionally. The dealership is well laid out, with a nice sales floor and comfortable customer waiting lounge. He was responsive and acted professionally. The dealership is well laid out, with a nice sales floor and comfortable customer waiting lounge. More

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I love that I was greeted when I entered the building! That’s good customer service right off the back. That’s good customer service right off the back. More

by CLEMENTS.DENZELL Verified Customer Verified Customer

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