Stan Wilhite | Page 5

The service fixing the vehicle was quality however the dealership uses a text based communication system the is infuriating. My questions over text frequently don't get answered and there is no way to kno dealership uses a text based communication system the is infuriating. My questions over text frequently don't get answered and there is no way to know if someone is monitoring. If I call the service department no one answers and I get asked to either get a text message or leave a message. It has been a poor experience several times now. More

by mstafford3 Verified Customer Verified Customer

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It was quick, professional and they addressed all my concerns I would recommend to friends and family. concerns I would recommend to friends and family. More

by Bradleyadamsmith Verified Customer Verified Customer

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No one wanted to help; didn't resolve the issue Told us out of warranty even though it was the dealership that couldn't get us in out of warranty even though it was the dealership that couldn't get us in More

by Aubrey1020 Verified Customer Verified Customer

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The service people kept me informed and finished my car in a timely manner. I'm done in a timely manner. I'm done More

by bcumma23 Verified Customer Verified Customer

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Stan was extremely helpful with my warranty claim and I am very, very appreciative of him for that. Although it took a long time to get an engine in (at no fault of the dealership in my estimation) I got a am very, very appreciative of him for that. Although it took a long time to get an engine in (at no fault of the dealership in my estimation) I got a solid product and it was covered by warranty. Stan was pleasant to deal with and responsive to questions and gave regular updates. More

by jordan.anderson Verified Customer Verified Customer

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When I picked up truck, not all work had been completed. A dash error light was still on. Had to leave an extra day for the original work I asked for to be completed. Everything was done well by the end. A dash error light was still on. Had to leave an extra day for the original work I asked for to be completed. Everything was done well by the end. More

by kyle.braden Verified Customer Verified Customer

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Stan is great understood my requests and worked with rest of the team to solve of the team to solve More

by tferwalt1 Verified Customer Verified Customer

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Stan was wonderful and he did a wonderful job taking care of my needs. On the other hand the technician who worked on my vehicle changed my oil. But did not rotate my tires per requested. The technician even of my needs. On the other hand the technician who worked on my vehicle changed my oil. But did not rotate my tires per requested. The technician even stated he did. More

by garrett.e.blackwell Verified Customer Verified Customer

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I made an appointment online for replacement ofvan indicator bulb and grinding noise in front left wheel when turning. The appointment was for 11 AM. I had hoped to wait, but due to having to care for indicator bulb and grinding noise in front left wheel when turning. The appointment was for 11 AM. I had hoped to wait, but due to having to care for my husband who has Parkinson's I agreed to leaving the van. I checked in with Stan at 4:20 pm having not gotten any update. I was told that the tech had not looked at my vehicle at all. I was told that 'waiters' got priority and that appointments were'pushed back'. Strangely enough, after I explained my need for the vehicle, the tech was able to replace the bulb and let me know I needed front breaks. I agreed to leave the vehicle overnight since I watch my 2 granddaughters (2 years old and 7 months old) and needed the safety seats as well as my husband's rolling walker that I had left in the van thinking I would have it back by that evening. The repairs were ultimately completed a little earlier than projected on the second day. More

by Nan Verified Customer Verified Customer

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My Wangler JL was having issues starting in cold weather, I told them as clearly as possible that it acts like the AUX battery is having issues (and that I replaced my main battery before taking it in). when I told them as clearly as possible that it acts like the AUX battery is having issues (and that I replaced my main battery before taking it in). when the temperatures dip below freezing, my wrangler would start to turn over for half a second and then my dash goes dark and I lose all power. I was charged for an electrical diagnosis where I was told my keyfob was the issue (which still doesn't make too much sense to me as car/starter would turn over) and its battery was replaced on it, but when the weather got cold again I noticed the issue was not fixed. I tried my second fob, and even swapped the battery between the fobs and my car would NOT start. I just found a post on a wrangler forum on how to bypass the aux battery and now my car starts up with no issue (in below zero temps).I'm not a mechanic (that's why I took it to you all) and I understand intermittent issues like mine are hard to diagnose, but I can't help but feel like I wasted both my time and money taking it in to get serviced only for experts to misdiagnose something so poorly, while I (who is very much not an expert) properly diagnose and 'fixed' it. (PS: the manager was great though) More

by MikeRead Verified Customer Verified Customer

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