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Shelby Smart

Overview Reviews (7) Inventory (191)

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Shelby Smart

Sales and Leasing Representative

Colonial West Chevrolet of Fitchburg

314 John Fitch Hwy
Fitchburg, MA 01420

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4.9

7 Reviews

Overview Reviews (7) Inventory (191)

Industry Experience

7 mos

4.9

7 Reviews

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7 Reviews of Shelby Smart

April 01, 2026

Dealership Rating

Employee Rating

Shelly is very professional and one of the most helpful people I have ever met. Colonial West is an amazing dealership, they back their vehicles 100% and do it with a smile. No matter what number I dial, people I have ever met. Colonial West is an amazing dealership, they back their vehicles 100% and do it with a smile. No matter what number I dial, all of the employees are friendly and knowledgable! The best experience I have ever had buying a car! More

by jmvictoria

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Geno Neagle, Ivan Vargas, Carlos Silvera, Jeff Chandler, Pamela Bussiere, Shelley Dupre

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Apr 01, 2026 -

Colonial West Chevrolet of Fitchburg responded

It’s wonderful to hear how our team’s friendly, knowledgeable approach and commitment to backing every Chevrolet Tahoe made your purchase the best you’ve had. Thank you for sharing your experience with us. We look forward to welcoming you back for any future needs. Jeff Chandler General Manager 978-342-8713 jchandler@colonial-west.com

March 08, 2026

Dealership Rating

Employee Rating

We were happy with the whole process, Shelby Smart is a great salesperson. We will be telling anyone that needs a vehicle to go to Colonial and ask for Shelby. great salesperson. We will be telling anyone that needs a vehicle to go to Colonial and ask for Shelby. More

by aprocheleau

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Mar 08, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful feedback! I'm thrilled to hear that you had a great experience with Shelby at Colonial West Chevrolet of Fitchburg. We appreciate your recommendation and look forward to assisting you and your friends with any vehicle needs in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 04, 2026

Dealership Rating

Employee Rating

I want to thank the whole team at Colonial West in Fitchburg Ma. I have never experience the service that I received. I went in there and I had a price range and a monthly payment plan and they met my Fitchburg Ma. I have never experience the service that I received. I went in there and I had a price range and a monthly payment plan and they met my needs. They went over and beyond to get me a great vehicle that I could afford. I want to give a shout out to Shelby. She has great customer service and made me feel right at home. I would recommend anybody with a budget and a monthly plan to check them out and I guarantee you will have a great experience also. Again I would like to thank the whole team there. More

by rgoguen55

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: John Lane, Ivan Vargas, Vincent Locher, Maynor Aguilar, Robby Dodd , Coby Smart

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Feb 05, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review! I am thrilled to hear that you had such a positive experience at Colonial West Chevrolet of Fitchburg. It’s great to know that our team, especially Shelby, made you feel at home and helped you find a vehicle that fits your needs. We appreciate your recommendation and look forward to welcoming you back in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 07, 2026

Dealership Rating

Employee Rating

Great experience would highly recommend! Shelby & coby were a pleasure to work with went above and beyond to make sure everything went smoothe. Would definitely be back. Thank You! The Shelby & coby were a pleasure to work with went above and beyond to make sure everything went smoothe. Would definitely be back. Thank You! The Longley's More

by christine.longley

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Coby Smart

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Jan 07, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Christine! I truly appreciate your kind words and am thrilled to hear about your great experience at Colonial West Chevrolet of Fitchburg. It's wonderful to know that Shelby and Coby were able to assist you and make your visit smooth. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 31, 2025

Dealership Rating

Employee Rating

Excellent customer service very informative. The best dealership by far. Don’t change a thing…… thanks for everything!! The best dealership by far. Don’t change a thing…… thanks for everything!! More

by Paullynatick

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Edison DaCosta, Christopher Taylor, Jeff Chandler , Coby Smart

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Jan 01, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review, Paul! I truly appreciate your kind words about the excellent customer service you received at Colonial West Chevrolet of Fitchburg. It's great to hear that you found us informative and that you consider us the best dealership. We look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 24, 2025

Dealership Rating

Employee Rating

Customer service and both seem to perform their duties above and beyond. That's all above and beyond. That's all More

by legeron

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Pamela Bussiere

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Dec 25, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your feedback! I'm glad to hear that you had a positive experience with our customer service team at Colonial West Chevrolet of Fitchburg. We strive to go above and beyond for our customers, and we appreciate you sharing your thoughts. We hope to see you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 12, 2025

Dealership Rating

Employee Rating

John and Shelby made the process of buying my car simple quick and easy. I was very busy and expressed that in the beginning of the sales process. They listened to my concerns and made the process of buying quick and easy. I was very busy and expressed that in the beginning of the sales process. They listened to my concerns and made the process of buying a car easy and quick. I would highly recommend anyone buying a car from Shelby and Colonial West More

by Craig

Recommend Dealer

Yes

Other Employees Tagged: John Lane

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Dec 13, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for taking the time to write such a great review, Craig! I'm so glad to hear that John and Shelby made your car-buying experience simple, quick, and easy at Colonial West Chevrolet of Fitchburg. Your recommendation means a lot to us, and I truly appreciate you taking the time to share your experience. Our team looks forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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