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Edison DaCosta
Edison DaCosta at Colonial West Chevrolet of Fitchburg
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Edison DaCosta

Service Manager

Colonial West Chevrolet of Fitchburg

314 John Fitch Hwy
Fitchburg, MA 01420

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4.8
157 Reviews
4.8

157 Reviews

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157 Reviews of Edison DaCosta

May 14, 2024

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Employee Rating

Colonial West Chevrolet in Fitchburg delivers top notch customer service all the time. I have been a customer for 21 years and counting . More

by HAIRSCAPESSALON
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Geno Neagle, Tania Audet, Christopher Taylor, Angie Misner, Carlos Silvera, Jacqueline Quinlan, Jeff Chandler, Maynor Aguilar, Pamela Bussiere

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April 29, 2024

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Seeing as this is my eighth car I've purchased at this dealership, I can't complain. My only wish was that they had not stopped making the Impala, which has always been my 1st choice. I am a very strong More

by JCATON106
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tania Audet, Vincent Locher, Carlos Silvera, DAS DAS

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May 02, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you so much for sharing your positive experience with us! We are thrilled to hear that you had a great time at our business. Your kind words mean the world to us, and we can't wait to see you again. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 10, 2024

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The staff at colonial West treat every customer like they’re the only one, but it is a very busy dealership with top notch service and parts departments. Eight years after the purchase of my Silverado I More

by MFSHEILS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tania Audet, Christopher Taylor

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Apr 11, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 26, 2024

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Edison was great i called him and told him what the problem with my vehicle was and he had me scheduled for service right away, they gave me a loner vehicle while mine was being serviced and i had my c More

by TEDDYBURKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tania Audet, Jeff Chandler , Tom Tolson

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Mar 27, 2024

Colonial West Chevrolet of Fitchburg responded

Teddy, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from Edison and our team. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 16, 2024

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I was leaving for a road trip to Florida. Jackie got me right in for an oil change and complete vehicle check. Great service as always. More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Lane, Tania Audet, Jacqueline Quinlan , Shelley Dupre

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Feb 19, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful feedback! We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 13, 2024

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Vinnie and everyone at colonial west Chevrolet was a great experience, simple and easy! Big time recommend buying from! More

by Jon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Geno Neagle, Christopher Taylor, Vincent Locher, Carlos Silvera, Jacqueline Quinlan, Jeff Chandler

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Feb 15, 2024

Colonial West Chevrolet of Fitchburg responded

I really appreciate the kind recommendation, Jon. I would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, I will see you back again as well! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 03, 2024

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Online appointment was easy to set up day of the appointment went very quick in and out for an oil change More

by Blue frog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelley Dupre

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Feb 06, 2024

Colonial West Chevrolet of Fitchburg responded

I am committed to providing top-quality service and I'm ecstatic to hear that your experience reflected this dedication. I appreciate you taking the time to leave us this great feedback. At Colonial West Chevrolet of Fitchburg, we value our customers and I look forward to seeing you on your next visit. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 02, 2024

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It took awhile to figure it out. The three time the replace the ignition. Everything is working good now. More

by mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Taylor, Angie Misner, Jacqueline Quinlan , Shelley Dupre

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Feb 05, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for taking the time to provide this feedback, Mark. Our customers are our greatest asset and I value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 30, 2024

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Employee Rating

Needed ladder racks installed on a recently purchased Chevy KUV Van, Shelley was very pleasant and extremely helpful in scheduling the install in a timely manner and getting our company the van back into More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelley Dupre

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Feb 01, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you so much for taking the time to write such great feedback, David. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Shelley was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 30, 2024

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Employee Rating

Last weekend I had my rear glass shatter from the cold air. Colonial West Service department towed my vehicle to the shop, ordered the new glass and had it replaced the very next day. As always very accom More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Lane, Tania Audet, Christopher Taylor, Jacqueline Quinlan , Shelley Dupre

Helpful
Report | Print
Feb 01, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words. I feel our service department is what makes Colonial West Chevrolet of Fitchburg special, and reviews like yours help me to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and I look forward to seeing you for your next service appointment. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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