Shay Bedard

Great parts and service department always get me in and out, on my way with no problems or hassles along the way. Very pleasant to deal with. out, on my way with no problems or hassles along the way. Very pleasant to deal with. More

Helpful 0

Report | Print

Over charge customers pd 633 44 for labor to install new battery and 3 cable ends. Parts $283.31. Had car towed to dealership 4 ties and are still unable to fix vehicle. Claim they gave me $500 worth of fre battery and 3 cable ends. Parts $283.31. Had car towed to dealership 4 ties and are still unable to fix vehicle. Claim they gave me $500 worth of free labor to find problem yet couldn't give me a list of what they tried. Gave them heads up day bfr to pick up and receive paperwork I requested but wasn't ready sat over an hour for nothing . Maybe they should pay me $160 for my hour wasted. Paid $1074.35 in total for battery change and 3 able ends . But in the end couldn't figure out how to fix their own brand of car. So people warning go over every inch of your bill and ask for every test they did. Beware More

Helpful 0

Report | Print

Excellent service department, very friendly knowledgeable advisers, service appointment times are maintained and the coffee is excellent. advisers, service appointment times are maintained and the coffee is excellent. More

Helpful 0

Report | Print

Great staff. Always helpful and friendly. Very satisfied with the service on the Jeep’s brakes today. All questions answered. Thanks as always. Love my Jeep. Always helpful and friendly. Very satisfied with the service on the Jeep’s brakes today. All questions answered. Thanks as always. Love my Jeep. More

Helpful 0

Report | Print

I have posted many negative reviews about our issues with our Dodge Ram. After having our truck towed to dealership last week things have gone well. All repairs have been covered and we have had supportive our Dodge Ram. After having our truck towed to dealership last week things have gone well. All repairs have been covered and we have had supportive and friendly service. I do thank Shay and all who have worked on our truck. Thank you to all! Really love the truck. More

Helpful 0

Report | Print

Friendly mannered staff is much appreciated. Appointments are scheduled within reasonable time frame. Will gladly continue to use the service Appointments are scheduled within reasonable time frame. Will gladly continue to use the service More

Helpful 0

Report | Print

Great to deal with. Lots of vehicles to choice from. Very professional and friendly. Also very quick on paper work. Very professional and friendly. Also very quick on paper work. More

\

Helpful 0

Report | Print

Went in for an oil change and tire rotation (first rotation since 5 new BF All Terrains were installed in April). My invoice says “5 Tire Rotate” for which there’s an additional charge. Since I’ve had rotation since 5 new BF All Terrains were installed in April). My invoice says “5 Tire Rotate” for which there’s an additional charge. Since I’ve had rotation issues here in the past I snapped a photo of all 5 wheels when I dropped it off. When I informed the wheel hanging on the back of my Wrangler hadn’t been touched as there was still part of the new tire sticker on it, Shay told me it in fact was rotated and that the sticker was picked up off the shop floor. Flat out lied to me. When I told him I could prove it hadn’t moved he went and talked to the mechanic who advised he couldn’t get the rear wheel off the vehicle so he just did a 4 tire rotation. Took my Jeep to Tire Craft where I bought my tires (much cheaper than Belleville Dodge) and they were able to do a 5 tire rotation for me. Belleville Dodge is is a joke! Full of fraudulent and inept staff. More

Helpful 0

Report | Print

I had a problem with my 5 year old Ram 2500. The turbo was acting up and the check engine light came on and stayed on. This is a serious problem for a diesel engine. I took the truck to a dealer in Ottawa was acting up and the check engine light came on and stayed on. This is a serious problem for a diesel engine. I took the truck to a dealer in Ottawa and without even looking at the truck they quoted me $7,000 for the repair. As a result I had the truck floated to Belleville Dodge where the service department took over and diagnosed the problem right away. Not only did they fix the problem, but they managed to replace the parts under warranty (which has long ago expired). I drove away with a bill for $1,500 and a truck that drives the way it should. A great team at Ralph Neale's made me a very happy customer. Well done and thank you folks. Highly recommend this dealership for their excellent service. More

Helpful 0

Report | Print

This was my second new car purchase from Belleville Dodge. I was torn between buying a mid-sized sedan from another brand and staying with Belleville Dodge and buying a new Jeep. In the end, because of Dodge. I was torn between buying a mid-sized sedan from another brand and staying with Belleville Dodge and buying a new Jeep. In the end, because of my excellent experience with the service over the life of my previous cars and the great deal I got, I chose the dealership experience. Scott was very helpful with the transaction, delivery and a few subsequent questions I had. Looking forward to more great experiences! More

\

Helpful 0

Report | Print