Had a great visit to the Service department! Had an oil change and tire rotation. Easy in and out. Left my Jeep with them. Becky was professional and efficient! Great experience!
"Professional Team, Quality Vehicles, Excellent Service"
Purchased my last two vehicles at Ralph Neale's Belleville Dodge. Sales team listened carefully to my needs, provided helpful information and made the purchasing process straightforward. My vehicles have been serviced at the dealership for over 20 years. Becky and the Service Team are knowledgable, offer immediate assistance, and effectively address the regular maintenance of my vehicle and any concerns. Shuttle Service is very accommodating to meet my work and personal needs. The atmosphere is friendly, professional and service orientated. Definitely recommend this dealership!
"Ram ignition key "
- Digger 66
One of my Ram keys was defective.The part was past warranty.Neale’s Belleville Dodge replaced it.Now that’s service.Thank you Shay
"I enjoy the staff they are awesome "
However I do have a complaint. Every time there is a special on and a free gift is received I never get it because they have none left or don’t have the item that fits my Jeep! Didn’t receive the gift last fall or this spring! It was the window wipers as they didn’t have any to fit my Jeep
"Second time purchaser."
- hellayella jeep
My second purchase experience was even better than the first time. I was made to feel very appreciated and everything was looked after quickly and efficiently. The only surprises were the extras that were thrown in. I ordered this Jeep to my specs and was kept informed throughout the process, and it arrived earlier than expected. It was readied within 24hours and picked up when convenient to me. Also, their free roadside assistance is of much longer duration than it was in 2004. Looking forward to being looked after well, as I owned my previous Jeep for 12 years, and was serviced at Belleville Dodge. Service was everything you would expect good service should be.
"Service is Poor"
I am very disappointed with the service department. I now know why the service department has a 1 star rating.
I purchased a new 2019 Dodge Ram thru Russ Trottman and he was a pleasure to deal with. I love my new truck and it is a pleasure to drive.
The problem started when I took my truck in for service. There was a clunking noise every time I turned the wheel left or right. The mechanic took it for a ride with the Service manager and they came back and said they could not hear it. The truck was in Auto 4 wheel drive. Shea(service manager) asked me to go for the ride so he could hear the noise. I drove and as soon as we turned the wheels there was a loud clunking sound. I told S/M I don't know how the mechanic could miss that sound. After we came back, the S/M and the mechanic went for a ride. When the S/M came in, he told me it had to do with the 4 wheel drive system. He said they could spend hours trying to find the problem and give me a bill for $350 if they don't find the problem. I told him it is a new vehicle and is still in warranty(approx. 7000 klm) so there should be no charges. He then said I need to understand how the 4 wheel drive system works. Remember when you used to have to get out and manually change into 4 wheel drive. I said yes.
He said we are still working with the system and learning about it. He suggested I try to drive in 2 wheel drive as much as I can as the noise is not there in 2 wheel drive. I said, one of the reasons why I bought the truck was for the auto 4 wheel drive. I was not happy, so I put the truck in 2 wheel drive and tested it again. I drove back to the dealership and let them know the knocking sound was still there even in 2 wheel drive. I was very unhappy and decided I would have to take it to a different Chrysler Dealership for a second opinion. This is a brand new truck and I should not hear the knocking on a new truck.
I took the truck to a dealership with a 5 star rating for service and the mechanic heard the knocking sound as soon as we turned the wheels. He worked on the truck and found out the knocking had NOTHING to do with the 4 wheel drive system. There was actually a Bulletin out on this. The Service Bulletin was dated November 2018. I was at the Dealership for a short time and he ordered the parts. The parts came in within a week and my truck is quiet again and a pleasure to drive.
I feel if the service dept. had of really cared about my issue with the truck they would have found my problem. If it had of been one of their own personal vehicles they would not have let it go with the knocking sound.
After this issue, I cannot recommend Belleville Dodge service. They have been a big disappointment to me. That is why I gave a poor rating.
"Always greeted with a warm Hello & a bubbly attitude!"
Becky is always kind & courteous! Her approach is light and she is a breath of fresh air. Professional, Knowledgeable and direct. Great qualities!
Mike, is always on the ball! He offers much knowledge and professionalism even at times when it might not be easy to offer clients Grace!
Shay, has a very calm demeanor and comes with so much knowledge and professionalism. He puts the client first and works directly with you putting the needs of the client in the forefront. Shay will find a solution suitable to both the client & the company. Thanks for being so caring!
Cheryl, she is usually the very first friendly voice you hear when calling in! Cheryl is always so accommodating. I often call at the last minute and when I am dealing with strict time constraints Cheryl always does her best to work with me.
I want the staff to know that everything they do for me has not gone unnoticed. I appreciate them. I recognize the Grace they offer me on those days when I may not be at my best!
I am a repeat customer and it feels like home to me! Thanks to all the friendly staff. I buy where I feel welcomed & comfortable. Nobody has made me feel more welcomed than Russ Trottman & Max Gannon. Russ was patient with me in my decision making and Max worked hard to make sure it became a reality. I think I will have many more years with this Auto family! Nobody is allowed to retire for the next 30 years!
Took my truck in for service and a few recalls that had accumulated over the past few months. Service was completed in a timely manner and I am very satisfied.
My only wish is that hours of service shop would be a little more oriented to people such as myself who have little to no time Monday to Friday to deal with the issues. Costs money for service but I also lose out on paid time if I have to take time off work to do it.
Had some issues, with warranty coverage, but have worked something out with the dealers, so we are all good at this time. thanks for working out a resolution. As for the lug nut issue, it was the dodge dealer in Trenton , not Ralph Neale's that we had the issue at.
"Much much easier and better experience then expected"
Goes to find out answers if he doesn't have it or know it stop what he was doing to go find out didn't just blow by and go back to it
Showed me and gave me a copy of my credit score extraordinary very easy to deal with would highly recommend dealing with this gentleman again