Shawn Hammond
Shawn Hammond at Jim Norton Toyota Tulsa
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Shawn Hammond

Finance Manager

Jim Norton Toyota Tulsa

9809 South Memorial Drive
Tulsa, OK 74133

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3.1
38 Reviews
3.1

38 Reviews

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38 Reviews of Shawn Hammond

May 11, 2024

Dealership Rating
Employee Rating

Our overall experience was really good. My biggest issue overall was the finance person being a jerk and talking down to my wife and I like we were stupid after declining the extended warra More

by CPASSCRUISE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jesse Honeycutt , Tyler Davidson

May 13, 2024

Jim Norton Toyota Tulsa responded

Thank you for sharing this candid feedback, which is currently under review with our management team for further review. Customer service is always our top priority. We kindly request you to reach out to Todd Burns, Finance Director, 918-250-6888, todd_burns@jimnortontoyota.com so we may address these concerns. Sincerely, Courtney, Jim Norton Auto Group

April 23, 2024

Dealership Rating
Employee Rating

Excellent service and they succeeded my expectations on what to expect when buying a car! More

by KODAWN2013
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 24, 2024

Jim Norton Toyota Tulsa responded

Thank you for taking the time to share your feedback regarding your experience at Jim Norton Toyota and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Courtney, Jim Norton Auto Group

April 17, 2024

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Employee Rating

Once the car was sold, no help afterwards. Never received any copies of my paper work, the sales person did not show me any features of the vehicle, the check was missing from my paperwork for More

by SCARAMBO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 17, 2024

Jim Norton Toyota Tulsa responded

We value our customers feedback, however we cannot identify you by your username and would like the opportunity to address your concerns. Kindly reach out to our General Sales Manager, Michael Fleeman, at 918-250-6888 or Michael_fleeman@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

March 22, 2024

Dealership Rating
Employee Rating

Jim Norton Toyota was great with helping me find a new car at the best price! I highly recommend their sales team and my salesman Jon was awesome in making my time their quick and easy! More

by 88LEERAY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 25, 2024

Jim Norton Toyota Tulsa responded

Thank you for taking the time to share your feedback regarding your experience at Jim Norton Toyota and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Courtney, Jim Norton Auto Group

September 09, 2023

Dealership Rating
Employee Rating

Jacob was fantastic! ! Having only been on the job for a short time he was extremely knowledgeable. He answered all our questions and helped us through the process of pu More

by scott.mary.graham
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jacob Cole

Sep 11, 2023

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Courtney, Jim Norton Auto Group

July 06, 2023

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Employee Rating

Jacob was helpful and available. He did a great job coordinating the car buying process in a time where inventory was scarce More

by Screen name
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jacob Lopez

Jul 06, 2023

Jim Norton Toyota Tulsa responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Courtney, Jim Norton Auto Group

June 18, 2023

Dealership Rating
Employee Rating

Salesman (Mr. Friday) was Awesome!! I dropped two stars, because the finance guy (Shawn Hammond) was an xxx. He was the complete opposite. He likes to talk down to More

by Crossfire71
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Wilford Friday , Deondre Graham

June 11, 2023

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Employee Rating

Virginia was wonderful to work with. She made sure we got exactly what we wanted. I will take my business back to her in future deals. More

by zitchin1
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Virginia Fuenmayor

Jun 12, 2023

Jim Norton Toyota Tulsa responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Courtney, Jim Norton Auto Group

February 07, 2023

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Employee Rating

Came for what we wanted and left with what we wanted! Appreciate you lots! Thank you! More

by cholt97
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Phillip Chavez

Feb 07, 2023

Jim Norton Toyota Tulsa responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Courtney, Jim Norton Auto Group

December 13, 2022

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Employee Rating

Seth and the whole team made purchasing a vehicle very easy. The whole staff was very helpful and informative with the questions we had. More

by stephenm918
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: SETH EDWARDS , Alex Cisneros

Dec 14, 2022

Jim Norton Toyota Tulsa responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Courtney, Jim Norton Auto Group

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