Sharon Tyler | Page 6

First time working with Charles, Yatin, Sharon, & Jonny they were all great! Very friendly, enjoyed working with them! Great experience of all was working with Charles and Jonny made my experience wonderfu they were all great! Very friendly, enjoyed working with them! Great experience of all was working with Charles and Jonny made my experience wonderful and memorable. Jonny went above and beyond and helped set up my phone, app, and go over my vehicle full lesson to my understanding and made it very simple. He was very patient and I appreciated that. More

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There is no way to explain the amazing experience we had at this dealership! Not only is the entire staff courteous, organized, incredibly helpful, knowledgeable and ready to assist in any way, but you get at this dealership! Not only is the entire staff courteous, organized, incredibly helpful, knowledgeable and ready to assist in any way, but you get the sense they truly appreciate your business. We have previously purchased Mercedes vehicles from other Mercedes dealers. The difference between Mercedes in Natick and the other dealerships where we went before is like the difference between a McDonald’s versus the Capital Grill. The service, attention to detail and time spent with us was above and beyond anything we ever expected. We were also introduced to the entire team including the manager. It was wonderful to have this personal touch. Our salesman Joel was truly the best advisor we have ever seen. He guided us and worked with us to achieve a deal that made us happy and satisfied moving into the new vehicle. He answered every question, returned every call and email promptly and we never felt silly asking him anything or negotiating until we had a truly wonderful experience on our trade in and everything we asked for with the new vehicle. Paperwork was a breeze, quick, easy and understandable. Joel is an incredible talent in the sales world and we are grateful to have worked with this wonderful professional. Now, on to Jonny Pham ……. This gentleman is a technical genius. There are truly no words to describe his expertise and knowledge. After our first “tutorial” on our new vehicle we were astonished at the features we never knew these cars were capable of. We have owned previous Mercedes and the earlier purchases never provided a delivery which included an instructional presentation such as Jonny Pham. Jonny went through everything and connected our devices to the vehicle as well, setting up profiles for all 3 drivers. He truly taught us about the quality and capabilities of our new coupe. WOW!!!! I would have to write at least a 10 page review to describe Jonny, filled with superlatives and compliments. Jonny is an entire vibe, literally. He explained patiently even when we needed to see something 3-4 times. He demonstrated as well with us in the vehicle. Seriously, run, don’t walk, if you are looking to purchase a Mercedes, because there is nothing like this dealership anywhere else on the East Coast, possibly in America. Jonny is honestly the most savvy tech genius that’s exists when it comes to these cars. I wish I could give this dealership 10 stars! Totally satisfied above and beyond anything we ever expected. . More

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Steve Boston is my favorite consultant, was extremely knowledgable and helpful, Kolls was very efficient easy to work with, Sharon was very pleasant and helpful when calling in to confirm my appointment, knowledgable and helpful, Kolls was very efficient easy to work with, Sharon was very pleasant and helpful when calling in to confirm my appointment, and Jonny was fantastic in transitioning and help explaining the functions he was the best we ever had especially going over the orientation of the car. More

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The whole team at Mercedes-Benz of Natick are just great! !! Brian Tribicka my sales guy was the best - guided me through the whole process, answered all my questions and got me the best price that I was so h !! Brian Tribicka my sales guy was the best - guided me through the whole process, answered all my questions and got me the best price that I was so happy with. Yatin, worked efficiently and patiently with me to get me the rate on my loan that I wanted and Sharon at reception was super kind and thoughtful and made sure that I was well attended to on a very busy day at the dealership. Best of all was Jonny Pham who spent several hours with me expertly explaining and teaching me the different functions of my new GLC 300 SUV 4matic. He is so knowledgeable, he got me set up with the MB App, got my transponder switched over to the new car, patiently help set up my preference on the new car, he even helped download Spotify and explained Apple CarPlay to me. Thanks so much Jonny - you are fantastic!!!!! More

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There are not enough words to express how grateful and thankful I am for the Mercedes Family. They were unbelievably helpful and went out of their way to make sure I was always comfortable and happy with thankful I am for the Mercedes Family. They were unbelievably helpful and went out of their way to make sure I was always comfortable and happy with my choice. Thank you for the amazing attention and tremendous customer service. Thank you for making me feel special but most of all, thank you for making my dream car happen. Thanks to Veto and Rafi- the amazing sales rep who were able to attend to all my car needs and recommendations. Thank you for your patience and your hard work. I am forever grateful. Thanks to Andrew and Danny- the great management team who made my dream car come true. Thank you for your attention and customer service. Thanks to Johnny- the great tech rep that took his time to make sure I understood every aspect of my new car and setting up my account with Mercedes. And thank you to all the Mercedes Family that went above and beyond to make me feel at home. More

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Vito was very friendly, professional and great to work with, overall the entire Mercedes-Benz of Natick is an awesome team, making this an enjoyable buying experience. with, overall the entire Mercedes-Benz of Natick is an awesome team, making this an enjoyable buying experience. More

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Have been buying cars since 2015 from this dealership. Have always had a pleasant experience with the sales people. They are professional and care about the customer’s business for the long run. Other dea Have always had a pleasant experience with the sales people. They are professional and care about the customer’s business for the long run. Other dealers don’t have the know how of their cars and or customers! More

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Second time here and will be coming back! ! Rafic was Amazing!! Thank You so much ! Rafic was Amazing!! Thank You so much More

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Everyone was so friendly and helpful. I've been to several dealerships and bought many cars, and this is by the best experience I've had. I've been to several dealerships and bought many cars, and this is by the best experience I've had. More

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Vito, Charles, Kolls, Sharon, Luis A, and Jonny went the extra mile to.make my purchase experience very exceptional! High praise and recommendation! extra mile to.make my purchase experience very exceptional! High praise and recommendation! More

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