Shanell Nimmo

The staff were extremely pleasant and helpful. I was happy with the speed in which the car was completed. I was happy with the speed in which the car was completed. More

by JANICESAVAGE725 Verified Customer Verified Customer

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Experience was great! Fast service, polite staff and great customer service and staff. I will be back Fast service, polite staff and great customer service and staff. I will be back More

by nicholedyer122 Verified Customer Verified Customer

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Outstanding service and staff vehicle was returned promptly and very clean condition in a timely manner promptly and very clean condition in a timely manner More

by MAILMULERB Verified Customer Verified Customer

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I contacted the dealership in regards to a 2022 GMC Sierra SLT with 8696 miles as indicated by Carfax for predelivery service by the dealership on Dec. 21, 2023. I explained I did not want to drive app Sierra SLT with 8696 miles as indicated by Carfax for predelivery service by the dealership on Dec. 21, 2023. I explained I did not want to drive appx. 1hr if the vehicle was not available at the price advertised. I was told it was available and at the advertised price. My wife and I drove to the dealership and found the vehicle had over 12,000 miles, was extremely dirty, and was in need of several repairs. I asked the sales mgr. Muhammad about the discrepancy and he said it must have been an error. I told him someone at the dealership had been driving it or the service dept. had falsified the mileage when servicing the vehicle in Dec. Muhammed assured me no one at the dealership was driving or had been driving the vehicle. Bottom line, the differences in the condition of the vehicle and the explanations offered for the discrepancies, led us to believe we could not trust the personnel and the vehicle, so we left to drive the additional hour back home. What a waste of time. More

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Great service. I highly recommend buying a car from them. I got my Kia sorento and I love it. I highly recommend buying a car from them. I got my Kia sorento and I love it. More

by Demcuswilkins23 Verified Customer Verified Customer

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This dealership doesn’t deserve any stars. Rude, slow in service and will not communicate. Within a hundred miles of driving our vehicle it began to smoke heavily out of the tail pipes. The short of it is, service and will not communicate. Within a hundred miles of driving our vehicle it began to smoke heavily out of the tail pipes. The short of it is, it needed a new motor. They told us the vehicle still had over eighty thousand miles on the manufactures warranty, only to learn, after three months of trying to get them to fix what they guaranteed, the manufacturers warranty had been canceled due to abuse by the person who had leased this vehicle. Once we finally got the vehicle back, we had it about six weeks before it broke down again. Southern said it was something to do with the battery or the alternator and they literally couldn’t figure it out and would have to send it to a Nissan dealer. We are still presently waiting for information on our vehicle. You can not pay someone to return a call. We have left countless messages and gone over in person to try and get this resolved, at least a dozen times. Not an exaggeration. This is by far the worst consumer experience we have ever had. We would love to have taken the vehicle somewhere else, but can not because of the manufacturer pulling the warranty. Things happen, things break and people make mistakes. But it should be the dealerships desire to make right the mistake they made. We have dealt with so many people trying to resolve this to no avail. The general manager, Brett Lloyd, has been rude, as though he was tired of talking to us, and the lead mechanic,MikeSwackhamer, has been just as useless. We are unfortunately tied to this dealership as long as we have the car, and we certainly can’t sell it, as it does not run. We are hoping at this point the Better Business Bureau can help. We are very upset by this situation, of course, but that’s not the only reason to write this review. We wish we would have researched this dealership before doing business with them. Southern has been in this area for years, and we just didn’t think about it. That was our mistake. Our hope is that this will warn others. Also, this car had a clean carfax. Unfortunately, the carfax does not list mechanical problems or the number of times the vehicle has been in the shop for anything other than routine maintenance. This is information that only the manufacturer has. We bought this vehicle almost six months ago, we’ve had it for less than two in our actual possession. Buyer definitely beware. I would like to add, that a woman named Pat in the service department, was at least as helpful as she could be. She only worked the desk and didn’t actually have the authority to resolve anything, but she was polite, she listened, and was the only person to call us back when she said she would. My suggestion is to make her the general manager. More

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Great Experience Very happy with my experience at Southern GMC Kia My sales person Cynthia was great not pushy and found me the car I was looking for. Would Highly rec Very happy with my experience at Southern GMC Kia My sales person Cynthia was great not pushy and found me the car I was looking for. Would Highly recommend her to anyone looking for a car. And Joe the sales manager as well as the rest of the staff was great as well. More

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True Southern Hospitality When I pulled up to the dealership Muhammad greated my mother and I and after I told him what I was specifically looking for he located the car and th When I pulled up to the dealership Muhammad greated my mother and I and after I told him what I was specifically looking for he located the car and then we went on a test drive. After coming to a reasonable deal and deciding to purchase the vehicle we had to turn in our rental car across the street. Muhammad offered to let us leave our luggage in his office after he helped us carry it in. Which by the way we drove 5 hours to get to this dealership for this specific car. Once our car was detailed and ready to go he helped load everything into our new car. More

by STEPHANIE.TAYLOR921 Verified Customer Verified Customer

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Yukon purchase Jesse was very knowledgeable & polite. He made it an enjoyable buying experience. The whole Southern team were very polite and helpful. Will do busine Jesse was very knowledgeable & polite. He made it an enjoyable buying experience. The whole Southern team were very polite and helpful. Will do business again with Southern! Thanks again!! More

by JOHNAARON166 Verified Customer Verified Customer

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Superlative Customer Care Vincent my sales person was a pleasure to work with. His courteousness and willingness to work with me and my fiancé on the details of the purchase w Vincent my sales person was a pleasure to work with. His courteousness and willingness to work with me and my fiancé on the details of the purchase was exceptional. After speaking with Heather who told me all about Southern Hospitality, I am certain I will never purchase another vehicle without first seeing with Southern has to offer. As was once written in his song, “I’m in love with my car.“ although I didn’t catch his name, the finance person was just as exceptional as Vincent, Heather, and Ms. Nimmo. More

by ALLANESPHD Verified Customer Verified Customer

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