Seth Dustin | Page 13

Absolutely not I purchased my car from them last year. I knew the trade in offer they gave me was low as I had two other offer that were $2,500 more. However, they w I purchased my car from them last year. I knew the trade in offer they gave me was low as I had two other offer that were $2,500 more. However, they were able to offer me a great interest rate. I really wanted a hatchback but I let them talk me into a sedan after they had assured me they’d get me into the car I actually wanted if I came back the following year for a trade in. I have a difficult credit history due to divorce and medical bills and totally own that. So, as I was about to sign the papers, let them know again that it wasn’t the car I was looking for. They admitted they new it was not the car I wanted and, again, promised to get me in the car I wanted the next year. So, I foolishly signed the papers. I was rather disappointed the next day when I saw the car I traded in listed for $3k more than I had initially purchased it for highlighting the amazing new tires. I had just put in $1300 ($850 of which was for brand new tires) into it 6 weeks earlier because I really loved the car but needed to refinance and couldn’t because of the negative equity and dissolving the negative equity into a new loan was the best way to not lose too much money. I told them this and was told they’d “actually lose money on my car.” Fast forward a year. I watched their website very closely and started communicating with a sales rep who showed me they had the exact car I was looking for. Over the next week I took off a total of 4 hours of work to go see the car one day and the next my partner met me there to seal the deal. Well, they started acting funky and one manager then preceded to man-splain things to me. When I’d ask “okay, so how does this impact me” he joked at how “aggressive” I was. Then they alluded to my partner co-signing (which I didn’t want). He said he would and then was told “what a great man” he was for “taking care of me.” Yes, he is a great man, but it really bothered me that they felt I needed to be “taken care of.” It was late in the evening and I was told the banks were closed. My sales rep was going to be off the next two days but was assured the manager I was working with would contact me in the morning. He offered to leave his info and they said it wasn’t necessary. We offered to put a deposit down and, again they said it wasn’t necessary. I drive by the dealership every morning on my way to work and imagine my surprise when I saw the car front and center just 12 hours after they said they’d be working on the financing. Late afternoon I finally reached out to my sales rep (who said to do so if I hadn’t heard back from anyone.) The only response I got was “sorry, looks like it is not going to happen.” No explanation, no numbers, nothing. I reached out to someone the next day and, again, they tried to sell me a sedan with ridiculous monthly payments. Another “manager” contacted me but then said “sorry we are swamped we might figure this out today” and was told they’d contact me the next day. Nothing. So I, again, reached out to this person and still have not heard from her. I contacted the dealership about making a complaint and was told to call someone else and provided with their contact info. I did, left a voicemail, and still have not heard from them. I began working with other dealerships, all of who commented on how they “really got” me. Their inquiry showed up on my credit report yet I still have yet to see anything from it. I ended up finding a dealership that worked their butt off to get me into a car I wanted and fix their mistake but have still heard nothing from them. They treated me like I was not worth their time, like I was dumb, and that I needed a man to take care of me. I will be going forward to making a formal complaint with the necessary people. They will do what it takes to sell a car, including lying and making false promises. Then when you call them out on it and hold them accountable they just avoid you. I had previously sent a former coworker there and my partner was going to buy his new car there. Now I will make sure to warn everyone about their practice and treatment of customers. I’m grateful for the dealership I ended up at and both my partner and I got into cars we wanted. Yes, the APR and monthly payments are a bit higher than I want it to be but they treated me like a human being and, because of this, were able to sell two cars. Be warned, Toyota of Gladstone does not care about their customers. Their sales reps are friendly enough and this actually seems to be an issue you management. If you want to be belittled this is the place to go. If you want someone to be compassionate and personable look elsewhere. More

Report | Print

Another Excellent Experience This is the 3rd vehicle I’ve bought from Toyota of Gladstone and they haven’t disappointed. The first two I had the pleasure of working with Jamie Whe This is the 3rd vehicle I’ve bought from Toyota of Gladstone and they haven’t disappointed. The first two I had the pleasure of working with Jamie Wheeler-Semra so I emailed her directly. She was off for the day and Seth Dustin replied quickly letting me know, but that they’d take care of me. When I arrived I was greeted and introduced to Emileigh Coen who couldn’t have been more helpful and nice. We took the car for a short drive and came in to do the paperwork. She answered all my questions and the paperwork didn’t take long at all. A few days later I asked her a question regarding parts. She easily could have ignored me or just given me the phone number for the parts department, but instead went and got the answers for me! So many people in sales disappear once the sale is over, but not Emileigh Coen or the others at Toyota of Gladstone. They really follow up with what they say that they’re going to do and follow through. There is probably half a dozen Toyota dealerships in my general area, but Toyota of Gladstone will get my business over the other ones because of sales associates like Emileigh Coen and the hassle free experience you get there. The price on the Internet was the price when I got ther, no haggling or game playing. If you’re like most others that get a knot in their stomach going to buy a vehicle, you won’t get that at Toyota of Gladstone. Highly recommend! More

Report | Print

Found exactly what I wanted! I came to Toyota of Gladstone after letting the online service team know what I was looking for. They narrowed down my list and found the perfect car I came to Toyota of Gladstone after letting the online service team know what I was looking for. They narrowed down my list and found the perfect car for me in no time. I’m really happy with what I got and with the amazing service they provided. Overall a great experience! More

Report | Print

Geeat selection, service, and staff. Toyota of Gladstone was able to get me a vehicle that was harder to find and made sure I got exactly what I wanted. Another dealership I visited said Toyota of Gladstone was able to get me a vehicle that was harder to find and made sure I got exactly what I wanted. Another dealership I visited said that I might have to "take what I could get" and Gladstone Toyota assured me they'd get me exactly what I wanted which they ultimately did. Everyone there was nice and helpful and they had plenty of inventory to see on the lot. For a car dealership they were not pushy and they were very up front about everything. I would certainly return in the future. More

Report | Print

I had a blast working with Denis, Scott, Seth and Tasney. Denis made the whole experience really fun and easy. He went above and beyond and catered to me wonderfully. The whole team had me in and out in no ti Denis made the whole experience really fun and easy. He went above and beyond and catered to me wonderfully. The whole team had me in and out in no time, it was the best car buying experience I've had. More

Report | Print

Perfect choice: Hybrid Highlander From the very first introduction of Kristin DeMars to the final deliver and signing with David Chae, this was a very seamless and enjoyable event. We From the very first introduction of Kristin DeMars to the final deliver and signing with David Chae, this was a very seamless and enjoyable event. We got the exact vehicle at a great price point, Kristin walked us thru the whole process with a lot of professionalism. Happy to have met others on site like Johnny and Seth and then the awesome work by the service department to get our 3M coating on quickly and professionally. A+ experience More

Report | Print

A very positive experience Jason Burdine and Seth Dustin made the experience a positive one. We negotiated what I feel is a very good deal via email and finalized everythin Jason Burdine and Seth Dustin made the experience a positive one. We negotiated what I feel is a very good deal via email and finalized everything when I arrived at the dealership. The friendly back-and-forth communication I experienced while emailing with them made for a great in person meeting. My wife said it appeared to here that I was engaging with friends and not car salesmen. The truck I purchased was meticulously cleaned and prepped and was waiting on the showroom floor when we walked in the door. After shaking hands with Seth and chatting for a bit, Jason toured my wife and I through the features and answered our questions. All numbers we discussed via email were honored and we quickly moved through signing the documentation. The process was seamless. Everyone was polite and professional. xxxx- they even had decent coffee! In summary, I got exactly what I wanted for a very reasonable price via discussions with people who treated me like a person- not a potential sale. I would feel comfortable recommending Jason and Seth to my friends and family. More

Report | Print

Honest friendly service (even welcoming my dog). Things were mostly lined up before we arrived, via the Internet, thanks to us doing our homework ahead of time, and straightforward communications and Things were mostly lined up before we arrived, via the Internet, thanks to us doing our homework ahead of time, and straightforward communications and negotiations with Eric, the sales rep. All was smooth, friendly and easy to process with no surprises or complications. Easy dealings, unlike many past experiences with other dealerships. Highly recommended if you are looking for a Toyota. Even our dog was happy with the experience, especially after being greeted warmly by friendly people not even connected with our buy. More

Report | Print

Pleasant experience overall We went to Gladstone Toyota looking for a specific vehicle with specific options and found it right away. Emiliegh was very nice to work with. She was We went to Gladstone Toyota looking for a specific vehicle with specific options and found it right away. Emiliegh was very nice to work with. She was very patient with our requests for information, test drives and purchase options. She did a great job earning our business with no sales pressure and a very upbeat attitude. Thanks for a positive experience both during the purchase and even afterwards; helping to get minor issues resolved. More

Report | Print

Excellent and efficient service Jason and the crew at Gladstone were great. We pulled up and they had the car we were interested in out front and ready. Purchase process was smooth, Jason and the crew at Gladstone were great. We pulled up and they had the car we were interested in out front and ready. Purchase process was smooth, quick, and efficient. Jason was great -- I felt like he really listened to us. I would definitely recommend Gladstone. More

Report | Print