Service Department
Service Department at Luther Brookdale Mitsubishi

Service Department | Page 40

Service

Luther Brookdale Mitsubishi

7235 Brooklyn Blvd Suite B
Brooklyn Center, MN 55429

4.3
396 Reviews
4.3

396 Reviews

Write a Review

396 Reviews of Service Department

November 27, 2019

Dealership Rating
Employee Rating

Great staff! Helpful and friendly staff - went over and above to fix an additional problem we asked about at the last minute. Technician took extra time to unlock More

by LEGRID
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kevin Tran

Nov 27, 2019

Luther Brookdale Mitsubishi responded

Awesome to hear. Thank you for entrusting us with your vehicle.

November 22, 2019

Dealership Rating
Employee Rating

Zero Stars They did a terrible job replacing cooler limes, after two attempts to replace, the Cooler lines are still leaking according to the dealership I use fo More

by NISHA051
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Charlie Rassouli, Ben and Jen

Nov 29, 2019

Luther Brookdale Mitsubishi responded

We are so sorry you feel this way. We would love to see what we can do to help. Although this particular vehicle was purchased "as is", our offer still stands to review the problem with you and see what we can do to make it right. We pride ourselves on exceeding our guests expectations, so we are sorry we fell way short here. Please call our service manager, Mandy, she would love to help.

Dec 09, 2019

NISHA051 responded

This post addressed the service performed, not the purchase of the vehicle. I would be happy to bring it in again, as the cooler lines are still leaking. It seems like a waste though as Mandy is who I worked with two weeks ago, and it was said that the cooler lines were fine, and refused to repair Mandy refused to honor the warranty of your service and I was told basically to buzz off the vehicle was purchased as is but you guys had replaced cooler lines recently before and again 2 days after my purchase of the vehicle. According rosedale Chrysler they are still leaking and you sent me home without a fix.

Dec 10, 2019

Luther Brookdale Mitsubishi responded

Sorry for the misunderstanding. Mandy actually wasn't the one that spoke to you, but she is the service manager, and our offer still stands. Please call her and arrange for a time to bring in your vehicle. If we made a mistake, we will own it. If not, we still help you to identify and correct the issue. We want to help you, and don't want it to be a waste of time. We'd appreciate you giving us the opportunity to make you happy. Thank you.

Dec 10, 2019

NISHA051 responded

Thank you for addressing my concerns I will follow up with Mandy.

November 21, 2019

Dealership Rating
Employee Rating

Car engine light service Very professional service by all involved in my car repair! I have Jen Peterson’s card... I believe she was in service but I don’t see her listed bel More

by CPAJAK26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 29, 2019

Luther Brookdale Mitsubishi responded

We are so happy your experience was great. We appreciate your business and entrusting us with your vehicle.

November 09, 2019

Dealership Rating
Employee Rating

Much Improvement I hadn't been back for service at this dealership for 3 years due to a bad customer service experience but I wanted them to address some issues and pr More

by DSTIRTZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jen Peterson

Nov 09, 2019

Luther Brookdale Mitsubishi responded

Thank you so much for your review, and for giving us another chance to earn your business. We are so sorry you experienced a blip in the radar in the past, but it looks like smooth sailing from here. Thank you!

November 01, 2019

Dealership Rating
Employee Rating

Exceptional service Jen, was absolutely wonderful to work with! Everything was taken care of promptly. Thanks for the great experience and perfect care. See you soon with More

by atourville
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mandy Mikolichek

Nov 01, 2019

Luther Brookdale Mitsubishi responded

We love that you entrust us with your vehicle, and that you have an "other Outlander".

August 26, 2019

Dealership Rating

Didn’t charge the amount told to me My windshield was cracked and I was told that I was going to be charged 50 dollars. They charged me over 900 dollars for my service. More

by 24
Customer Service
Price
Quality Of Work
Recommend Dealer
No
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