Sean Thomas
Sean Thomas at Dirito Brothers Walnut Creek Volkswagen

Sean Thomas

Service Advisor

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

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4.9
658 Reviews

Industry Experience

20 yrs, 11 mos

4.9

658 Reviews

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658 Reviews of Sean Thomas

August 31, 2025

Dealership Rating
Employee Rating

We are very happy with our new ID4, Gus was extremely helpful and a pleasure to work with More

by bstsuma2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

August 29, 2025

Dealership Rating
Employee Rating

Let’s start with the phone call to dealership was told to come cause the code was important and if I have time to wait will help me with my car ! ASAP driving in was directed and greater wrote up my concerns More

by Jetta Man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 29, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear you had a positive experience with our service team. It's great that they provided such attentive and thorough assistance during your visit. Thanks for sharing your feedback about Dirito Brothers Walnut Creek Volkswagen and take care!

August 28, 2025

Dealership Rating
Employee Rating

Came in for a battery issue with my GTI and Sean took care of me. Wonderful service. More

by SPUDBOY1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 31, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience. We're glad our team at Dirito Brothers Walnut Creek Volkswagen could assist with your GTI's battery issue. Wishing you many safe miles ahead.

August 23, 2025

Dealership Rating
Employee Rating

Dorito Brothers does a great job every time I have to take my car in for service. More

by DMAPLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Marina Felix

Aug 23, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear our service team is meeting your needs each time you visit Dirito Brothers Walnut Creek Volkswagen. Thank you for your kind words.

August 22, 2025

Dealership Rating
Employee Rating

The service was great. The staff was friendly knowledgeable and efficient. More people would answer the survey if you removed the 15 word minimum on the first comment.. More

by david.corral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kevin Hubert , Marina Felix

Aug 24, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Hello David, Thank you for taking the time to share your feedback regarding your recent visit. We are pleased to learn that you had a wonderful experience with our Service Team and found them to be friendly, knowledgeable, and efficient. However, we would like to discuss the star rating you provided. Could you please give us a call at a time that works best for you? We look forward to hearing from you soon. Thank you, Dirito Brothers Volkswagen 925-934-8224

August 21, 2025

Dealership Rating
Employee Rating

Great service, great communications, always meet or exceed their timelines given. Drop off and pick up service is a great addition.. More

by STRTHMLTN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Marina Felix

Aug 21, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear you enjoyed the service and appreciated our drop off and pick up feature. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

August 19, 2025

Dealership Rating
Employee Rating

My 2024 Tiguan would not start while in my drive way. I was put in contact with Sean (possibly Thomas) in the service department. He was awesome with my situation and handled my issue in a timely profess More

by RUSSO94517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 19, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Appreciate your feedback. We're glad our team could assist you with the 2024 Tiguan.

August 17, 2025

Dealership Rating
Employee Rating

Clean friendly good location big selection fair price . I wish instructions on the van was more easier to understand how the van operates More

by BIRDLESSER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Erin Scordelis Scripillit , Ana who handle the sale

Aug 24, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback. We're pleased to hear you found value in our selection and pricing at Dirito Brothers Walnut Creek Volkswagen. We'll take note of your input regarding the van instructions.

August 16, 2025

Dealership Rating
Employee Rating

Just a simple oil change and tire rotation. Marina Felix is an excellent service rep. Her knowledge of my autos is amazing. More

by TMULIOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 16, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with our team at Dirito Brothers Walnut Creek Volkswagen. We're pleased to know the oil change and tire rotation met your expectations.

August 16, 2025

Dealership Rating
Employee Rating

Dealership staff are always helpful and welcoming…I wish all businesses did business in this high integrity way.. More

by ELEEMAN111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert

Aug 16, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We're grateful to be your choice and to hear about your positive experience with our team at Dirito Brothers Walnut Creek Volkswagen. Thank you for the kind words and take care.

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