Sean Thomas
Sean Thomas at Dirito Brothers Walnut Creek Volkswagen

Sean Thomas

Service Advisor

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

Contact Me
4.9
630 Reviews

Industry Experience

20 yrs, 10 mos

4.9

630 Reviews

Write a Review

630 Reviews of Sean Thomas

July 25, 2025

Dealership Rating
Employee Rating

Sean was very helpful and polite. Sean answered all questions and was professional. Very good at his job. More

by ALIKHANI7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 25, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We're glad our team could assist you so well. Thank you for sharing your experience with Dirito Brothers Walnut Creek Volkswagen.

July 20, 2025

Dealership Rating
Employee Rating

Excellent service department. Marina Felix is an outstanding service rep. This time it was just a simple oil change for a 24 year old car. Dirito has taken such good care of my 20 More

by TMULIOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 20, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for highlighting our service department and team's hard work. We're pleased you've had a great experience with your Jetta wagon here at Dirito Brothers Walnut Creek Volkswagen.

July 19, 2025

Dealership Rating
Employee Rating

Really easy communication, Sean did a great job of getting our cars taken care of More

by Kb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 19, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to hear that our team made the process smooth for you. Thanks for sharing your experience with Dirito Brothers Walnut Creek Volkswagen.

July 18, 2025

Dealership Rating
Employee Rating

I do recommend Sean he did awesome, has a great attitude, very professional and very knowledgeable experience person. In my opinion he is the best at the service department. I am happy to work with More

by BJRODRIGUEZ15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 18, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to hear you had a positive experience with our team during your service visit. Thank you for your kind words and recommendation.

July 16, 2025

Dealership Rating
Employee Rating

Very disappointing visit, I was promised the car would be ready by late afternoon, but at 5pm I had still not heard from anybody, I texted my adviser Sean and after not getting a response from him I started More

by Cmejia1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 19, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Customer satisfaction is a top priority for us, as well as offering five-star service to our customers. I would like the chance to speak with you about the level of communication and customer care you received from our Service Team during your recent visit. Please reach out to me directly when you have a moment. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

July 16, 2025

Dealership Rating
Employee Rating

Great experience. Attention was top notch and the service was quick and on time. Always been happy with my interactions with Dirito's staff. More

by perez.minnocci.daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Marina Felix

Jul 16, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words. We're glad to hear you're satisfied with our service and team at Dirito Brothers Walnut Creek Volkswagen.

July 16, 2025

Dealership Rating
Employee Rating

Took good care of me, timely and always with full communication. Very flexible in picking up, and repair was flawless. More

by dom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 16, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback. Our team at Dirito Brothers Walnut Creek Volkswagen always aims to provide seamless service.

July 12, 2025

Dealership Rating
Employee Rating

The service here was beyond any experience I have ever had at a dealership. All of the staff were amazing. From the very beginning Sean was amazing and kept me updated on what was going on. They went abov More

by ADAMMORRIS50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 12, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for the kind words. We're glad to hear our team made a positive impression. We appreciate your support and look forward to serving you again at Dirito Brothers Walnut Creek Volkswagen.

July 10, 2025

Dealership Rating
Employee Rating

Great service, prompt communication, and timely completion service — ease in setting appt online and no delay in starting service on time More

by WM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 14, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to hear about your positive experience with our service and online appointment system. Thank you for sharing your thoughts.

July 10, 2025

Dealership Rating
Employee Rating

This dealership staff excels at providing the highest quality, most courteous and competent service for both sales and maintenance. My service technician, Alfredo, exceptionally facilitated same day diag More

by vplilac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Marina Felix

Jul 11, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with Dirito Brothers Walnut Creek Volkswagen. We're pleased to hear that our team provided exceptional service for your VW Jetta Sport and made all interactions superior over the past 18 months. Wishing you continued satisfaction with your vehicle.

1
...

Dealership Inventory (221 Vehicles)

new 2025 Volkswagen Taos car, priced at $32,750
2025 Volkswagen Taos
new
Platinum Gray Metallic exterior
Automatic
All-wheel Drive
new 2025 Volkswagen Tiguan car, priced at $38,853
2025 Volkswagen Tiguan
new
Sandstone exterior
Automatic
All-wheel Drive
new 2025 Volkswagen Tiguan car, priced at $31,520
2025 Volkswagen Tiguan
new
Pyrite Silver Metallic exterior
Automatic
Front-wheel Drive
new 2025 Volkswagen Jetta car, priced at $28,214
2025 Volkswagen Jetta
new
Pyrite Silver Metallic exterior
Automatic
Front-wheel Drive
new 2025 Volkswagen Atlas Cross Sport car, priced at $54,951
2025 Volkswagen Atlas Cross Sport
new
Deep Black Pearl exterior
Automatic
All-wheel Drive
new 2025 Volkswagen Tiguan car, priced at $31,326
2025 Volkswagen Tiguan
new
Pyrite Silver Metallic exterior
Automatic
Front-wheel Drive