Sean Thomas

Always happy with the service here. Not so much with the VW infotainment system. It has been serviced at least four times and still glitches. Not so much with the VW infotainment system. It has been serviced at least four times and still glitches. More

by PETELOW1959 Verified Customer Verified Customer

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Dirito Brothers VW has always treated me like family. I feel like they really care about my life, my car, and work with me to find the best financial situation possible. Erin, who I worked with last, w I feel like they really care about my life, my car, and work with me to find the best financial situation possible. Erin, who I worked with last, was amazing helping me with my lease buy out and understanding my life situation. Thank you, Erin! More

by Sharon from Oakland Verified Customer Verified Customer

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I came in for a post purchase inspection as I bought my car through Carmax. The service team identified some repairs that needed to be done. Alberto was great! He communicated updates and worked with Carma car through Carmax. The service team identified some repairs that needed to be done. Alberto was great! He communicated updates and worked with Carmax to get my vehicle the repairs completed. Thank you Alberto and the service team! More

by bryan.roland86 Verified Customer Verified Customer

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Great customer service from Marina, so far I had only worked with Sean but Marina is equally great. Polite, on top of things, super helpful. Great service worked with Sean but Marina is equally great. Polite, on top of things, super helpful. Great service More

by MAUDP Verified Customer Verified Customer

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Punctual, professional, and pleasant. My ID.4 was serviced exactly as scheduled at 7:00am on Monday. No delays, no surprises—just top-tier VW service. Couldn’t ask for better. My ID.4 was serviced exactly as scheduled at 7:00am on Monday. No delays, no surprises—just top-tier VW service. Couldn’t ask for better. More

by rvared Verified Customer Verified Customer

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Came in with blinking check engine light but was sent away after diagnostic as there is no issue. Left the dealership and light started blinking again and went away. I am concerned that there is an issue away after diagnostic as there is no issue. Left the dealership and light started blinking again and went away. I am concerned that there is an issue that was not addressed and it may damage my car. But i was told to come back only when the light is back. And this is not the first time. This is unacceptable and may ruin my car. I will be writing to corporate. More

by denisfrolov Verified Customer Verified Customer

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I Great service done exactly on time as expected. Cannot recommend Dirito VW higher. Shannon in service is the nicest person I have met in the car industry. Cannot recommend Dirito VW higher. Shannon in service is the nicest person I have met in the car industry. More

by TGLATTKE Verified Customer Verified Customer

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Very friendly and helpful. Car was done and communicated with me on everything. Very convenient location Car was done and communicated with me on everything. Very convenient location More

by ERINKENNED Verified Customer Verified Customer

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I scheduled a quick 2 yr service with only 13,000 miles. I had stated that I planned to wait for my vehicle. I was switched to an all day apt to cover recalls with NO loaner despite this being my work vehi I had stated that I planned to wait for my vehicle. I was switched to an all day apt to cover recalls with NO loaner despite this being my work vehicle. Despite no loaner and having my car ALL day due to recalls, they didn’t even bother to wash or charge my iD4. When picking up my vehicle, I had to ask what work was done. The service person didn’t really know and even suggested that this vehicle needed new brakes! I have had nothing but problems with VW. My previous “repair on 1 yr car” took 5 months which they then blamed on me!!! If you need to contact corporate you cannot. Even service department cannot contact corporate. Run from VW brand! More

by marielloyd1 Verified Customer Verified Customer

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Sean Thomas was exceptional in his customer service. I appreciated his patience in orienting me to the settings of our newly purchased ID.4 and helping me with setting up the User Profile and the My VW I appreciated his patience in orienting me to the settings of our newly purchased ID.4 and helping me with setting up the User Profile and the My VW app. He was very clear and encouraging to me as a new owner. More

by P.KIRCHER Verified Customer Verified Customer

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