"Excellent customer service"
I had a Great Experience during my visit. Quick and easy! I was out within the hour. Very easy & pleasurable buying experience. I will absolutely recommend Sean to anyone looking to purchase a new or used car. He was phenomenal. He made this experience fast and was extremely informative. Highly recommend, knows what he’s doing, and you will leave happy, guaranteed. One of the best cars buying experiences ever!!! Thank you. Keep up the good work!!!
"Great Experience, made the purchase process enjoyable"
- Chris C
Sean was very easy to work with, when discussing vehicle options I never felt pressured into other vehicles. Sean took the time to ensure to make the test drive process enjoyable, made sure the tank had a least a quarter tank of gas, and that the tire pressure was correct before we took the car out. The delivery was turned around quickly and was freshly detailed and had a full tank of gas. The full sales process was smooth and enjoyable.
"Great service from Sean!"
My partner and I had a great experience buying a pre owned F150 Sport from Sean at Northway Ford, so when I decided to purchase a car, I of course called upon Sean. I purchased a Dodge Charger, and even though it was not a Ford product Sean was very helpful and knowledgeable about this vehicle. I have been having so much fun driving it!!! My partner loves his truck too.
"Great no BS experience"
Had a very good experience here, when I went to pick up the used car I bought it was freshly detailed and the tank was filled. Very nice surprise! Salesman was very patient and polite, unlike every other dealer I visited in my used car search.
"An awesome experience 😊"
- Sharon Thompson
From the moment we arrived on March 17, 2019, we looked at a few vehicles and Sean Coates approached us with a big smile! We felt welcome right away! He explained everything we asked him about the Ford Escape, I ended buying. He was so knowledgeable regarding our needs. He knew how badly I wanted the Escape but certainly wasn't pushy. We went in the office and he put some numbers together we laughed and joked a lot. Everything seemed just fall into place nicely. We were going to go home and talk about it, but Sean worked his magic and we stayed to sign the agreement..... I'm so glad we did. I had my vehicle in two days 😃. When we went back to pick up the Escape, everyone else was fantastic and quickly done. My daughter came with me as well and couldn't help but see how fantastic Sean was. She is looking to get another vehicle as well and is determined to go to Sean as he made feel comfortable. Yayy! What an amazing experience.!!! Thank you Ford and most of all Sean! 😄
Todd and Julia were absolutely amazing. It being my first time buying a car I was nervous, but they definitely made the process easy flowing. They answered any questions I had, and had my back throughout the entire process. Mike was fantastic with keeping tabs on communication, and kept me up to date with everything as far as the financing part went. To conclude everything Sean made the exiting protocol just amazing and I couldn’t thank the team enough.
"Sean, our dealer was very friendly, knowledgeable and helpfu"
Sean was very helpful in taking the time to show us and explain to us the many features of the truck we wAnted to purchase. He has an enthusiastic, friendly and sincere personality. We felt no pressure in making a decision. He was quick to help out when the truck we purchased would not start due to a frozen battery. Sean has followed up with us and wanted to make sure all was done to our satisfaction.
When my wife and i went into the dealership to meet with julia it was all smiles and information she explained everything i need to do and and worked hard and fast on my application and just a few short days later i drove away with a new truck and after all the other places i tried she got what i wanted and for a reasonable price .so thank you julia and thank you ford .
Other Employees Tagged:
Sean Coates made our experience of buying a new vehicle comfortable, and provided ease through the process. He was very knowledgeable, and willing to help us any way he could. We would recommend him to our friends and family!
"Sean is fabulous"
Shopping for a used vehicle and found Northway. Any of the staff we interacted with were
outstanding especially Sean Coates, he could not do enough for us.
Sean actually found the previous owner to get a second key.
Well done everyone!