service ASAP before my doctor appointment.
Servuce Advisor Thomas Mackey #2253 was very helpful and courteous and tried to service my car ASAP for tire repair because I needed to be at Silver C
Servuce Advisor Thomas Mackey #2253 was very helpful and courteous and tried to service my car ASAP for tire repair because I needed to be at Silver Cross Labs for a blood draw appointment within an hour.
Scott Sciaky was also very courteous.
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by JONIS13
Verified Customer
Verified Customer
Other Employees Tagged:
Service Advisor Thomas Mackey #2253
Mar 12, 2020 -
Joe Rizza Ford Lincoln responded
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Sincerely,
Nora Rizza, Internet Director, nrizza@rizzacars.com
Great service! The staff is courteous and trustworthy. I
never worry that I’m having unnecessary work done on my vehicle. I would highly recommend Joe Rizza!
never worry that I’m having unnecessary work done on my vehicle. I would highly recommend Joe Rizza!
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by Janet
Verified Customer
Verified Customer
Mar 09, 2020 -
Joe Rizza Ford Lincoln responded
We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Joe Rizza of Orland Park was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us.
Best,
Nora Rizza, Internet Director, nrizza@rizzacars.com
Car was fixed for right price. Scott was understanding
of the issue and we had a very pleasant conversation with Dmitri when we came to pick up the car
of the issue and we had a very pleasant conversation with Dmitri when we came to pick up the car
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by Robcon7
Verified Customer
Verified Customer
Mar 09, 2020 -
Joe Rizza Ford Lincoln responded
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you.
Best,
Nora Rizza, Internet Director, nrizza@rizzacars.com
Everyone is very friendly and the work is done in a
timely manner and my car was fixed right the first time and parts come in very fast
timely manner and my car was fixed right the first time and parts come in very fast
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by WMZEVENHOUSE
Verified Customer
Verified Customer
Feb 29, 2020 -
Joe Rizza Ford Lincoln responded
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Nora Rizza, Internet Director, nrizza@rizzacars.com
Always fantastic customer service!! Quick and painless.
Super friendly! Thomas Mackey definitely deserves a five star review! I will always Rizza for sales and service.
Super friendly! Thomas Mackey definitely deserves a five star review! I will always Rizza for sales and service.
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by zoboy
Verified Customer
Verified Customer
Feb 23, 2020 -
Joe Rizza Ford Lincoln responded
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you.
Nora Rizza, Internet Director, nrizza@rizzacars.com
Great job as usual. Scott was professional and
efficient. I will continue to have my car serviced at Joe Rizza and will recommend it to family and friends.
efficient. I will continue to have my car serviced at Joe Rizza and will recommend it to family and friends.
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by REREHAMP
Verified Customer
Verified Customer
Feb 18, 2020 -
Joe Rizza Ford Lincoln responded
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you.
Sincerely,
Nora Rizza, Internet Director, nrizza@rizzacars.com
I really appreciate my service advisor Scott. He took
fantastic care of me. He was very professional and courteous. Thank you for your help Scott!
fantastic care of me. He was very professional and courteous. Thank you for your help Scott!
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by RDBAL
Verified Customer
Verified Customer
Feb 16, 2020 -
Joe Rizza Ford Lincoln responded
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you.
Sincerely,
Nora Rizza, Internet Director, nrizza@rizzacars.com
Great service by Scott. Did not feel inapt for any of the
questions I asked him. Direct with answers. Understood all he said. Thanks Scott.
questions I asked him. Direct with answers. Understood all he said. Thanks Scott.
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by LDBOADNAX
Verified Customer
Verified Customer
Other Employees Tagged:
Dmitri Bowie - great conversation
Feb 13, 2020 -
Joe Rizza Ford Lincoln responded
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.
Sincerely,
Nora Rizza, Internet Director, nrizza@rizzacars.com
Brought in my vehicle for a recall and a warranty item.
No loaner or rental for the issue which is kind of a bummer. Had to bring my vehicle back in for the same issue to find the part was installed improp
No loaner or rental for the issue which is kind of a bummer. Had to bring my vehicle back in for the same issue to find the part was installed improperly (mistakes happen, no big deal). No accommodations for bringing my vehicle back for a dealer mistake. I have a dash cam installed in my car, I watched the video when I got home to find the technician revving and accelerating fast in the back lot of the dealership. Before the final test drive to test the new wheel bearing, he turns off the camera. 9 minutes of video missing and I have no idea what he is doing. Especially seeing what he was doing in the back lot, I’m pretty sure it was continuous joy riding. No need to turn off the camera in the first place. I buy a brand new Ford to have reliable transportation, to be inconvenienced without any vehicle, and have my car not treated correctly. I never do reviews , but this was an exception.
The part is fixed, but will be taking it to another dealership to have it all checked out. Its unfortunate to have the trust lost, having seeing a place with great reviews and my work who brings our fleet of vehicles to this location.
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by Clarksfisher
Verified Customer
Verified Customer
Feb 21, 2020 -
Joe Rizza Ford Lincoln responded
We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience.
Nora Rizza, Internet Director, nrizza@rizzacars.com
Scott, always takes care of all our cars. The
communication is always great and you can see he is passionate about his job. My Lincoln dealer.
communication is always great and you can see he is passionate about his job. My Lincoln dealer.
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by RRAVELO
Verified Customer
Verified Customer
Feb 04, 2020 -
Joe Rizza Ford Lincoln responded
We are pleased to hear that you had an excellent experience with Scott and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise.
Sincerely,
Nora Rizza, Internet Director, nrizza@rizzacars.com