Scott Sciaky

I scheduled my vehicle for service and what was scheduled for 1.5 hours was not completed at the end of the day and now need to re-schedule another appointment. for 1.5 hours was not completed at the end of the day and now need to re-schedule another appointment. More

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Revision to my previous review after further examination at the dealer they get an accurate job of doing an inspection at the dealer they get an accurate job of doing an inspection More

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Scott got me in and out in a very timely manner. Service does a great job. Service does a great job. More

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This was a terrible experience. Wheels were not rotated stood in the dealership, looking at trading with money in my pocket. No one walked up to me and asked if I needed any help te Wheels were not rotated stood in the dealership, looking at trading with money in my pocket. No one walked up to me and asked if I needed any help terrible More

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Rizza service department is incompetent. Can't figure out how to use odm for engine light on. Said it was battery. On way to rizza I went to auto zone to have battery checked and use odm for Can't figure out how to use odm for engine light on. Said it was battery. On way to rizza I went to auto zone to have battery checked and use odm for codes.took print out on codes to rizza. Said needed battery. Battery was at 85%. They lied and ripped me off. More

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Joe Rizza Lincoln Service - Orland Park: Unprofessional and Dismissive Extremely poor customer service when scheduling an appointment. The representative was rude and impatient, repeatedly interrupting and Dismissive Extremely poor customer service when scheduling an appointment. The representative was rude and impatient, repeatedly interrupting me and responding curtly with “is that it?” to each service request. A total of four items two of which are known issues with the make, model, and year vehicle we have. When I asked about their advertised pickup service, she became openly annoyed, claiming it would delay my appointment 4 weeks because “most people don’t want that.” She emphasized three times that no loaner would be provided regardless of warranty coverage, stating they “don’t have to do that” unlike other dealers. Her condescending attitude made requesting basic advertised services feel like an inconvenience. She suggested I “probably won’t want to go through all of that” regarding warranty rental procedures. I canceled and returned to my previous dealer, who handles scheduling and pickup service professionally. Service departments shouldn’t belittle customers for using services included with their vehicle purchase. Avoid this dealership - unprofessional service culture that fails to support customers properly. More

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Excellent service ! ! Drivers are very polite and the pick-up and service is very much appreciated, seeing we only have one car ! Drivers are very polite and the pick-up and service is very much appreciated, seeing we only have one car More

by ROMCCARTER Verified Customer Verified Customer

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Scott been a very nice person to work with and fix any problems in my car, he knows a lot about prices and parts problems in my car, he knows a lot about prices and parts More

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The fuel pump in my new 2024 Nautilus Lincoln failed within 1 week of purchase. I was truly devastated, disappointed and in complete disbelief. After months of deciding which vehicle would be best for m within 1 week of purchase. I was truly devastated, disappointed and in complete disbelief. After months of deciding which vehicle would be best for me and my family. The lack of urgency, support and follow up I received regarding this issue was overwhelming! This was at its best the poorest customer service I ever received. I did not hear from the General Manager at all. Afte repairing my vehicle, I was told by Jim, the employee who assisted in the purchase of my vehicle, that I would receive a free oil change for my inconvenience. I don't believe the replacing of the fuel pump in a new vehicle in a minor inconvenience. I am now concerned about future parts in this vehicle which could be improperly installed. My family and friends expressed complete shock. For my peace of mind and true acknowledgment of my horrible experience, I believe the fair resolution would be for Joe Rizza Ford to provide me with the extended warranty for this vehicle. Angela Billups Jones More

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This dealer stated I would need to pay a diagnostic fee for them to assess my vehicle before they would process an official manufacturer safety recall which I received in the mail for my vehicle. I spoke for them to assess my vehicle before they would process an official manufacturer safety recall which I received in the mail for my vehicle. I spoke to the service manager for probably 15 minutes. I'm baffled a dealer would behave this way. More

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