Scott Masters
Scott Masters at Ken Ganley Toyota Pittsburgh
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Scott Masters | Page 17

Sales & Leasing Consultant

Ken Ganley Toyota Pittsburgh

1110 Clairton Boulevard
Pleasant Hills, PA 15236

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4.9
173 Reviews

Dealership Experience

5 yrs, 9 mos

Industry Experience

13 yrs, 9 mos

4.9

173 Reviews

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173 Reviews of Scott Masters

January 22, 2021

Dealership Rating
Employee Rating

Wow Scott’s the man. Got me just what I needed. I’m so pleased. Would highly recommend him to any friend or family member in need. More

by TALLENREITER15728
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christopher Pestino , Richard Clausen

Jan 23, 2021

Ken Ganley Toyota Pittsburgh responded

Thank you for choosing Ken Ganley Toyota, your feedback and rating mean a lot to us. We're glad Scott and the team were able to help, and we hope to see you again!

January 10, 2021

Dealership Rating
Employee Rating

Ken Ganley Toyota will give you a bad trade-in value on your vehicle. You must negotiate to get a fair* price. Their salespeople will lie(omit the truth) to increase profits. Additional salesperson will tr More

by toyota.reviewer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Justin Yelling , Steve Sylvis, Josh Bruce, Lisa Onderko , Tony Brashear, Joe Brooks Jr.

Jan 11, 2021

Ken Ganley Toyota Pittsburgh responded

We would like to start by apologizing for the cleanliness of your new vehicle. This is not acceptable and we would like to offer a free inside and outside professional detail at any time to make that right. The car wash has been unfortunate as we ordered the parts to fix back in September but due to covid-19 delays we are still waiting for them, we hope to be up and running soon. Overall we aim to give a fair appraisal on any customer trade which is why we partner with Truecar.com to arrive at appraisal figures. We understand this is not always 100% satisfactory and if we mishandled that aspect of the deal We promise it was not our intention and we're sorry we have left you feeling like you had to fight for things. Our General Manager Justin Yelling would like to offer his contact information as well to learn more of your experience and to make sure we correct our mistakes and provide a better experience moving forward. Thank you for your feedback and we look forward to providing a great experience moving forward. Jyelling@ganleyauto.com 412.469.3000

January 07, 2021

Dealership Rating
Employee Rating

Every time I stop at Ken Ganley for anything it is a very pleasant experience. I would recommend anybody to buy or lease a vehicle from them! Great people!! More

by NFRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Mesko

Jan 08, 2021

Ken Ganley Toyota Pittsburgh responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

December 27, 2020

Dealership Rating
Employee Rating

Quick response,informative, was able to answer all my questions about toyota trucks without having to ask others for the information. Scott Masters seemed very knowledgeable about his product and skilled More

by Piper Arrow @99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 27, 2020

Ken Ganley Toyota Pittsburgh responded

Thank you for your very kind review. Scott and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Toyota.

December 11, 2020

Dealership Rating
Employee Rating

The receptionist is nice, and sometimes they’re nice over the phone, but I get so anxious every time I go in there because most of the people are either neutral or seem extremely annoyed. The waiting room is More

by Celeste
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: John Mesko, Lisa Onderko , Richard Clausen

Dec 29, 2020

Ken Ganley Toyota Pittsburgh responded

Hello Celeste, thank you for your review. We are very sorry to hear that you weren’t fully satisfied with your experience. If you wouldn’t mind reaching out to us directly, we would like to see if there is anything we can do to turn this around. We would love for you to look forward to coming in to see us!

December 07, 2020

Dealership Rating
Employee Rating

I can't say enough praises about Scott Masters. It was the best leasing experience I've ever had. I am very confident that whatever questions or problems that may come up, Scott has been and will be there More

by Cookiescandies
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Mesko

Dec 07, 2020

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your wonderful review! We are thrilled that Scott had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Ken Ganley Toyota!

December 01, 2020

Dealership Rating
Employee Rating

Awesome people that were very friendly and helpful..I would definitely recommend this dealership.Thank you guys for everything. Merry Christmas and Happy New Year!✌🇺🇸 More

by Lisadavis2126
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Mesko

Dec 02, 2020

Ken Ganley Toyota Pittsburgh responded

Thank you, Lisa, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Ken Ganley Toyota are glad to have you as a customer.

December 01, 2020

Dealership Rating
Employee Rating

Great experience. Scott master was easy to work with and very knowledgeable on the truck I was buying. Most of the effort was performed over the phone and through emails which made the process easy will no More

by GIGLIOGC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Richard Clausen

Dec 01, 2020

Ken Ganley Toyota Pittsburgh responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

December 01, 2020

Dealership Rating
Employee Rating

Great experience. I would recommend you all. Scott was very helpful in our search. We were first time Toyota buyers and Scott helped us through picking out the right model. He showed a lot of patience. T More

by Tim
Friendliness
Price
Recommend Dealer
Yes
Dec 01, 2020

Ken Ganley Toyota Pittsburgh responded

Thank you, Tim, we are very happy to hear that Scott provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 30, 2020

Dealership Rating
Employee Rating

great dealer ..no fuss! Truck was the price quoted and no sales hassles. East to deal with and a smooth transaction. Would highly recommend! Great experience! More

by HILAFRENIE
Recommend Dealer
Yes

Other Employees Tagged: Ratana Ny

Nov 30, 2020

Ken Ganley Toyota Pittsburgh responded

Here at Ken Ganley Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

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