Scott Lundeen

Capital Toyota, Inc. responded

Thank you for sharing your feedback. We’re truly sorry to hear that your visit took longer than expected we know your time is valuable, and we never want you to feel like it was wasted. Our team is always working to improve our scheduling and efficiency so your service experience is as smooth as possible. As for the tire rotation, we appreciate you bringing that to our attention. While it’s not automatically included in every oil change, we do offer a bundled Total Care Package that includes an oil change, tire rotation, and balance designed to give your vehicle the best overall care and value.

Capital Toyota, Inc. responded

Thank you so much, Eric! We’re thrilled to hear that Scott and our service team go the extra mile to make you feel valued. We’ll be sure to share your kind words with him and look forward to serving you again soon!

Capital Toyota, Inc. responded

Thank you so much! We’re glad Scott and our service team were able to get you in and out quickly. We look forward to taking care of you again soon!

Capital Toyota, Inc. responded

Thank you for your kind words! We’re glad our team could provide courteous, quick service and make you feel comfortable while you waited. We look forward to welcoming you back to Capital Toyota anytime!

Capital Toyota, Inc. responded

Thank you so much for your loyalty! We’re honored to have taken care of all your Toyotas over the years. It means a lot to hear that our team has been friendly, courteous, and trustworthy and those are exactly the values we strive for every day. We look forward to continuing to take care of you and your vehicles for many years to come!

Capital Toyota, Inc. responded

Thank you for your feedback! We’re glad to hear your visit was quick and smooth, and we look forward to seeing you again at Capital Toyota!

Capital Toyota, Inc. responded

Thank you for sharing your feelings with us. We never want any of our guests to feel unheard or discouraged from leaving an honest review. Your experience and feedback are very important to us, and we’d love the chance to better understand what happened so we can make it right. Please reach out to us directly at 423-892-0661 so we can listen and work toward a resolution.

Capital Toyota, Inc. responded

Thank you for your feedback and for recognizing us as a great dealership. We sincerely apologize for the concern you experienced with the emergency brake not being engaged properly. Your safety and peace of mind are our top priorities, and we take this very seriously. We will be addressing this with our entire team to ensure every vehicle is securely parked, especially on hills, to prevent any risk of damage. Thank you for bringing this to our attention—it helps us improve our service and care for our guests even better. Please don’t hesitate to reach out if you have any questions or if there’s anything we can do to assist you further. We appreciate your trust in Capital Toyota and hope to provide you with a flawless experience next time.

Capital Toyota, Inc. responded

Thank you so much for nearly a decade of trust and loyalty — it means more to us than words can express. We’re honored to be your go-to service center for your Prius, and we’re thrilled to hear that our team continues to deliver the kind of care, quality, and convenience you deserve. From easy online scheduling to a smooth check-in and check-out, we always strive to make your visit as seamless and thoughtful as possible. Knowing that you wouldn’t consider going anywhere else is the highest compliment we could receive. With heartfelt thanks, Your Capital Toyota Service Team

Capital Toyota, Inc. responded

Thank you so much, Katie! Your kind words truly mean a lot to us. We’re so happy to hear that you found our service to be efficient, professional, thorough, and kind and that’s the heart of what we strive for every day at Capital Toyota. We’re honored to have earned your trust and your recommendation, and we look forward to serving you again in the future. If there’s ever anything you need, we’re just a call or visit away.