My car is always in the shop far longer than anticipated.
Communication from the service advisor is not adequate. Dealership runs the clock "troubleshooting" an issue with the window not opening/closing wh
Communication from the service advisor is not adequate. Dealership runs the clock "troubleshooting" an issue with the window not opening/closing when opening the door on my cabriolet billing over $1,200 when there is one control unit involved in the issue that should have taken little time to identify and replace. Control unit cost was an additional $800. I get angry for similar reasons every time I take my car in for service at this dealership but don't know where else to go.
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by MTHEBAUT
Verified Customer
Verified Customer
Liz was excellent, explaining clearly what to expect with
my visit. My car was ready exactly in the time promised.
my visit. My car was ready exactly in the time promised.
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by t.stoker
Verified Customer
Verified Customer
Other Employees Tagged:
Darrell Cox,
Sergey Marinin
, Tony Betancourt, Craig Buffington, Pete Culver, Scott Feinglass, Johnathan Kahn
Aug 25, 2022 -
Porsche Atlanta Perimeter responded
Sounds like Liz was able to deliver on all of our behalves! It means a lot that you trust us with the service of your vehicle and we are glad to have been able to deliver what was promised! Hope the service will provide you with plenty of safe and stylish travels!
Having picked up a nail in a tire on the afternoon I was
scheduled to leave town, Porsche Perimeter sprang into action and rescued the day. Thanks very much, and yes the Blue Ridge Parkway is a lovely plac
scheduled to leave town, Porsche Perimeter sprang into action and rescued the day. Thanks very much, and yes the Blue Ridge Parkway is a lovely place to drive a Porsche.
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by ralittle2
Verified Customer
Verified Customer
Aug 20, 2022 -
Porsche Atlanta Perimeter responded
Things like that just always seem to happen at the most inconvenient times. We are proud to have been able to help out in the time of need! To know you were able to take it up to Blue Ridge for a true showcase amongst the mountains makes it all that more special of a "saving of the day." Hope nothing but continued happy driving for you!
I came in to Porsche Atlanta Perimeter for a system
update (recall). As always the staff are courteous, friendly and professional. Scott Green, my Service Advisor has been dealing with me for a littl
update (recall). As always the staff are courteous, friendly and professional. Scott Green, my Service Advisor has been dealing with me for a little while now, and I just love how is explains everything to me, and is always courteous, friendly and professional. He is definitely an asset to your company, kudos to him!!!!!
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by Elfreida
Verified Customer
Verified Customer
Aug 19, 2022 -
Porsche Atlanta Perimeter responded
We thank you for taking the time to let us know about your visit with our staff! It means a great deal to us that you feel so comfortable with Scott! Glad he can walk you through the service and keep you happy until the car is ready for some happy driving! Thanks for trusting us at Porsche Atlanta Perimeter!
The service advisors handled the service poorly and the
technician could not give a straight answer to why my ac started having a smell after being brought to the dealership the service advisor merely stoo
technician could not give a straight answer to why my ac started having a smell after being brought to the dealership the service advisor merely stood there and she did not get accurate information either a clear waste of my time and the issue has not been resolved
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by tifeni10
Verified Customer
Verified Customer
Service dept was attentive and courteous.
Service was done quickly with loaner car available. But, problem not solved, still getting cooling system error. Will have to arrange all over again.
Service was done quickly with loaner car available. But, problem not solved, still getting cooling system error. Will have to arrange all over again.
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by DOC-ROCK
Verified Customer
Verified Customer
Jul 20, 2022 -
Porsche Atlanta Perimeter responded
Hey Doc, we really appreciate you taking the time to let us know about your visit with our service department! It seems it all went smoothly but the issue wasn't fully resolved - I've heard you're bringing the car back and I know our team of Porsche Certified Technicians will have your vehicle ready for the road shortly! We apologize for the inconvenience but can't thank you enough for trusting that we can get the job done! Hopefully we are very close to you resuming plenty of happy driving!
Jul 20, 2022 -
DOC-ROCK responded
I sent an email to the service department on Monday. I called the service department on Wednesday and left a message. I still have not heard anything from anyone.
Changed my scheduled appointment time to accommodate my
schedule. Everything done and on my way sooner than I expected.
schedule. Everything done and on my way sooner than I expected.
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by MIKE@MIKEANDSHARON68.COM
Verified Customer
Verified Customer
Jun 29, 2022 -
Porsche Atlanta Perimeter responded
Mike, we thank you for taking the time to share about your experience with us at Porsche Atlanta Perimeter! It sounds like all the scheduling was the only thing you really had to worry about! We are happy to get the job done quicker than expected and hope it provides you with plenty happy driving!
Outstanding customer service combined with highly
qualified technicians combines to make an overall excellent experience for my Porsche 911.
qualified technicians combines to make an overall excellent experience for my Porsche 911.
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by mxcox
Verified Customer
Verified Customer
Jun 29, 2022 -
Porsche Atlanta Perimeter responded
Now that sounds like a magical recipe! Thank you for trusting Porsche Atlanta Perimeter with the service of your 911 - now you get to have fun back on the road in your vehicular heaven!
Always prompt professional, service minded and great
relaxing environment while getting service.
Thanks
Joe DiPaola
relaxing environment while getting service.
Thanks
Joe DiPaola
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by JOE@THEDIPAOLAGROUP.COM
Verified Customer
Verified Customer
Other Employees Tagged:
Darrell Cox
, Pete Culver, Scott Feinglass, Johnathan Kahn
Jun 28, 2022 -
Porsche Atlanta Perimeter responded
Joe, we appreciate you taking the time to share about your experience with us here at Porsche Atlanta Perimeter! From the lovely staff to the relaxing quarters to hang in while your service takes place we are glad we could provide! Thank you for providing your trust in us here and we hope to see you again - but until then happy driving!
Everyone at the dealership is great!
I couldn’t be happier with my new car and will definitely buy my next Porsche from them.
I couldn’t be happier with my new car and will definitely buy my next Porsche from them.
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by SCOTTKIDD76
Other Employees Tagged:
Penny Holland
, Steven Dooley, Carol Duster, Chad Pierce, Brian Westbrook, Roman Williams
Jun 28, 2022 -
Porsche Atlanta Perimeter responded
Scott, thank you for the kind review! We couldn't be happier with how much you enjoyed your visit! Hope to see you in the future but until then enjoy plenty safe and stylish travels!