Scott Douglas | Page 2

The staff in that dealership is very professional and knowledgeable., always willing to help you .I would recommend this dealership to anyone. knowledgeable., always willing to help you .I would recommend this dealership to anyone. More

by lmt03 Verified Customer Verified Customer

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Very grateful for David Theado and team for making my iX possible. Super easy to work with and no xx which was greatly appreciated. This is my 4th BMW and 3rd from Ferman and I would encourage anyone to con possible. Super easy to work with and no xx which was greatly appreciated. This is my 4th BMW and 3rd from Ferman and I would encourage anyone to consider shopping at Ferman BMW. More

by alexander.stratigos Verified Customer Verified Customer

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This is my 6th purchase from this dealership. The staff has been nothing but accommodating each time. Karl, David, Joe Cleaver & Scott in Finance, and of course my salesman Bill Comninel are true The staff has been nothing but accommodating each time. Karl, David, Joe Cleaver & Scott in Finance, and of course my salesman Bill Comninel are true professional and gentlemen. More

by george.thanasoulis Verified Customer Verified Customer

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William Patti at Ferman of Palm Harbor is an absolute gem of a salesman! From the moment I stepped onto the lot, his efficiency and professionalism were evident. He wasted no time in finding me the perfe gem of a salesman! From the moment I stepped onto the lot, his efficiency and professionalism were evident. He wasted no time in finding me the perfect vehicle, ensuring that every aspect of the deal was not just good, but exceptional. His knowledge of the vehicles on offer was astounding. He guided me through every feature and option, leaving no stone unturned. It was clear that he genuinely cared about finding the right fit for me, not just making a sale. But what truly sets William apart is his commitment to providing the utmost quality customer service. He went above and beyond to ensure that I was completely satisfied with my purchase. His attention to detail and willingness to address any concerns made the entire process smooth and enjoyable. Thanks to William and the team at Ferman of Palm Harbor, I not only drove away in a fantastic vehicle, but I also left with the confidence that I had received the best possible deal. I have no doubt that I will be returning to Ferman for all my future vehicle purchases, and I will have no hesitation in referring my friends and family to William for the same exceptional experience. More

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We have bought mini cars over the years and this was by far the most pleasant buying experience! We came in as a family of three looking to trade one SUV for two cars. Dan was extremely knowledgeable of hi far the most pleasant buying experience! We came in as a family of three looking to trade one SUV for two cars. Dan was extremely knowledgeable of his inventory. Provided us with what we needed. Was patient on two test drives and was great at communicating with us through the entire process. He is a huge asset to the team and should be recognized for his amazing customer service More

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Scott personally addressed some issues with vehicle registration that were specific to my state/town. In addition he oversaw the loan process to ensure it was seamless. Tom Berges in sales exceeded m registration that were specific to my state/town. In addition he oversaw the loan process to ensure it was seamless. Tom Berges in sales exceeded my expectations in every way. From selecting a vehicle to delivery I felt I was being welcomed into a family rather than the adversarial relationship that is typical at some dealerships More

by 777sws Verified Customer Verified Customer

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We chose German BMW because of it's service department. This is our fifth BMW, and all have been maintained by the German Service Team. From the reception upon arriving, discussing service issues with the This is our fifth BMW, and all have been maintained by the German Service Team. From the reception upon arriving, discussing service issues with the service advisor, being kept apprised throughout servicing, to checking out...Ferman BMW sets the standard. More

by dschmick54 Verified Customer Verified Customer

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Sal and Leah are the reason for my 5 star review! They both are terrific! Sal keeps me posted on all my repair needs and Leah has guided me understand all the technology of my new car. She’s helped They both are terrific! Sal keeps me posted on all my repair needs and Leah has guided me understand all the technology of my new car. She’s helped me many times. She’s definitely a valued employee of Ferman! I don’t know what I would do without her!! More

by RONEE Verified Customer Verified Customer

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Everything was great with Ferman, except our experience with Business Director Scott Douglas. He was very creative with his subtle comments, but his strong armed tactics were a complete turn off!! He just with Business Director Scott Douglas. He was very creative with his subtle comments, but his strong armed tactics were a complete turn off!! He just couldn’t let it go that we weren’t interested in an extended warranty. We were polite & listened to his sales pitch. We never showed an ounce of interest, yet he continued to bring it up again & again, like we were fools for not purchasing it. He even brought it up again to my wife when I walked out of the room to get some water! We wonder how many people this has worked on??? The pressure he put on us made me wonder if he was late on his mortgage payment or about to lose his job! Like how badly does he really need a sale this month!! That type of behavior is really messed up!! Don’t ask me to take a survey if you don’t really want to know the truth about your employee. More

by TG Verified Customer Verified Customer

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Mr. Patti set the tone for our visit and ultimate purchase of our BMW 540i. His greeting upon arriving at German BMW, patience, and knowledge of his products and services. Mr. Patti showed us the v purchase of our BMW 540i. His greeting upon arriving at German BMW, patience, and knowledge of his products and services. Mr. Patti showed us the vehicles we were interested in, ultimately deciding on the BMW 540i. He had our trade in valued fairly. Paperwork was done. We were then turned over to Scott Douglas the finance manager who ensured we received all incentives. Mr. Douglas advised us of the various add on plans. More

by dschmick54 Verified Customer Verified Customer

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