Scott Beasley | Page 2

Thank you so much-highly recommend this dealership and team. Exceptional customer service and team. team. Exceptional customer service and team. More

by DPO303 Verified Customer Verified Customer

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I have requested a call from the service manager regarding a $500 dollar deductible on my truck insurance. I learned several weeks ago that I had two warranty policies one with Capital Ford and one regarding a $500 dollar deductible on my truck insurance. I learned several weeks ago that I had two warranty policies one with Capital Ford and one with Ford Motor Company. In order to get my truck back I was told by the service writer it could not be released toll Ford Motor Company paid for the warranty work. I paid the invoices and was assured I would have my refund by mid week next week. I have NOT received my refund and was informed my deductible would be $500.00 I was told by your Insurance seller the Extended Warranty I purchased was Bumper to Bumper-less FET on Brakes-shocks-wiper Blades and the drive train was covered 100% I had work performed on this truck by the Ford Dealer in Fayetteville to the tune of SEVERAL THOUSAND dollars, and not one cent of deductible was charged to me. Another garage incident occurred in Concord, again warranty work was performed to the tune of several hundred dollars and again not one cent deductible was charged. I would very much appreciate if the Service Manager resolved this issue in the next few days More

by Fred Pickler Verified Customer Verified Customer

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They communicate with me very well and they have done great work on my truck great work on my truck More

by HENDERSONJR1 Verified Customer Verified Customer

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Absolutely great. I love them. It was the holidays I was out of town and they delivered my car before I got home! I love them. It was the holidays I was out of town and they delivered my car before I got home! More

by Nclervi Verified Customer Verified Customer

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The Capital Ford Lincoln dealership is top notch. The folks there are always positive and help whenever needed. I’ve purchased both Ford Edge, Mercury , and Lincolns from there since 1990. The folks there are always positive and help whenever needed. I’ve purchased both Ford Edge, Mercury , and Lincolns from there since 1990. More

by GENIELANCASTER Verified Customer Verified Customer

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Capital always delivers great personal service like dealing with family. The team works together well to make it all happen. dealing with family. The team works together well to make it all happen. More

by jbaird727 Verified Customer Verified Customer

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Ummm , first impression was meh … walked in and it was unimpressive… definitely check your paperwork… we found they sneak in little extra fees and charges …. First and last transaction with this company … unimpressive… definitely check your paperwork… we found they sneak in little extra fees and charges …. First and last transaction with this company … More

by CWEISSER69 Verified Customer Verified Customer

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James P. is a wi,,er...he'd be a great TRAINER OF NEW SALES PERSONNEL is a wi,,er...he'd be a great TRAINER OF NEW SALES PERSONNEL More

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Marcus was an outstanding salesperson to work with. He was really nice, patient, and insightful as I was looking for a car. He and the dealership staff stayed late on a Saturday night to help me buy He was really nice, patient, and insightful as I was looking for a car. He and the dealership staff stayed late on a Saturday night to help me buy the car I wanted. I love my new car and will never forget how great my experience was with Capital Ford and Marcus. Thank you! More

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Great team, from sales to sales manager, to finance manager who got the deal done. Terrible detail department. Had tire shine all over exterior of vehicle. Inside kick panels and cup holders. manager who got the deal done. Terrible detail department. Had tire shine all over exterior of vehicle. Inside kick panels and cup holders. More

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