Kyle Shaw

Let me start by saying Judith is amazing. She had always taken care of my son. She scheduled him a 1:30 appointment for a basic oil change. Nathan informed them he didn't need a rotation and She had always taken care of my son. She scheduled him a 1:30 appointment for a basic oil change. Nathan informed them he didn't need a rotation and was told there is no charge as it is included with the oil change. It took a bit longer than expected for an oil change, but that is ok. When Nathan got the bill it was $127. I try and support the car dealers versus the oil change shops but $127 for a basic pill changes is ludicrous. If that is the standard oil change rate, we won't be back for that. More

by hgielar Verified Customer Verified Customer

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Excellent service staff, particularly Kyle Shaw who is friendly, knowledgeable, polite, and professional. Capital Ford has earned my future business, both service, and when I’m ready to purchase my next friendly, knowledgeable, polite, and professional. Capital Ford has earned my future business, both service, and when I’m ready to purchase my next vehicle. More

by barrymessing Verified Customer Verified Customer

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Technician arrived on time. He was pleasant and professional. Job was done quickly. Technician explained repair and time to complete. He was pleasant and professional. Job was done quickly. Technician explained repair and time to complete. More

by COLLEENFALLON59 Verified Customer Verified Customer

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A little pricey but quality labor, been using Ford dealership to do my service for years dealership to do my service for years More

by WPALM7TREE Verified Customer Verified Customer

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It was an enjoyable experience. I waited for my car in Capital's state of the art, wired showroom, which made the time fly by, and the complimentary coffee was greatly appreciated a I waited for my car in Capital's state of the art, wired showroom, which made the time fly by, and the complimentary coffee was greatly appreciated and a nice touch. More

by tomhillegass Verified Customer Verified Customer

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Each time I take my vehicle in they are professional and personable. Always a good experience. personable. Always a good experience. More

by Rbaquilina Verified Customer Verified Customer

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I have had nothing but great service at Capital Ford of Wilmington. I purchased my car here and have had all my service done here. They are great people to work with! Wilmington. I purchased my car here and have had all my service done here. They are great people to work with! More

by RKROBERTSBIZ Verified Customer Verified Customer

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Just a super duper, extraordinary experience! I feel valued every time that I step in the door and know that Caty and the rest of the team will do everything they can to ensure my concerns are ch I feel valued every time that I step in the door and know that Caty and the rest of the team will do everything they can to ensure my concerns are checked and repaired as needed. Thank you!! More

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Good experience. The people at the front are knowledgeable and helpful. Caty was easy to work with and communicated every step of the way. The people at the front are knowledgeable and helpful. Caty was easy to work with and communicated every step of the way. More

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Outstanding service every time. The customer service is above and beyond and I never feel taken advantage of or like they are trying to pull the wool over my eyes. Cannot recommend The customer service is above and beyond and I never feel taken advantage of or like they are trying to pull the wool over my eyes. Cannot recommend capital ford enough! More

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