Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Cars for Sale
Write a Review
View All Employees
Sarena Hansen
Sarena Hansen at Russ Darrow Kia of Wauwatosa

Sarena Hansen

Service Advisor

Russ Darrow Kia of Wauwatosa

1901 N Mayfair Rd
Wauwatosa, WI 53226

Contact Me
4.4
122 Reviews
4.4

122 Reviews

Write a Review

122 Reviews of Sarena Hansen

March 29, 2026

Dealership Rating
Employee Rating

My car broke down and within 24hrs it was fixed. Great service and customer care. Love the videos from the technicians too. More

by jknowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Connor Sawyer

Report | Print
Mar 29, 2026

Russ Darrow Kia of Wauwatosa responded

We’re pleased your Kia was back on the road in under 24 hours after the breakdown. It’s great the technician videos kept you informed and our team’s care stood out. Thank you for your kind feedback. Matt Kiscellus matt.kiscellus@russdarrow.com

February 21, 2026

Dealership Rating
Employee Rating

A truly life-changing experience. I wish I needed repairs every day! I don't know what more I can say!!!!! More

by JAMESDLUGI
Recommend Dealer
Yes

Other Employees Tagged: Sarena Hansen

Report | Print
Feb 23, 2026

Russ Darrow Kia of Wauwatosa responded

James, thank you for your business and this review. We're happy to hear Serena and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Matt Kiscellus matt.kiscellus@russdarrow.com

February 14, 2026

Dealership Rating
Employee Rating

Very nice and helpful. she helped get me a warranty replacement on keyfob and a headlamp. More

by bionic.er0r34
Recommend Dealer
Yes

Other Employees Tagged: Sarena Hansen

Report | Print
Feb 15, 2026

Russ Darrow Kia of Wauwatosa responded

Thank you for sharing your experience. We’re glad Sarena could arrange a warranty replacement for your Kia key fob and headlamp. Please let us know if you need anything else. Matt Kiscellus matt.kiscellus@russdarrow.com

February 05, 2026

Dealership Rating
Employee Rating

My car needed washing and wasn’t and mats needed cleaning also my alignment should have been checked. More

by NOEMAIL31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 06, 2026

Russ Darrow Kia of Wauwatosa responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Matt Kiscellus matt.kiscellus@russdarrow.com

January 19, 2026

Dealership Rating
Employee Rating

They were very fast and convenient by sending me photos and contacted me almost an hour later and they were very polite More

by SAL544
Recommend Dealer
Yes

Other Employees Tagged: Sarena Hansen

Report | Print
Jan 19, 2026

Russ Darrow Kia of Wauwatosa responded

Thanks for sharing about your experience with Russ Darrow Kia of Wauwatosa. We appreciate your business and hope to see you again soon! Matt Kiscellus matt.kiscellus@russdarrow.com

January 09, 2026

Dealership Rating
Employee Rating

Worked on my car that broke down. They were very thorough with the diagnostic process to ensure my safety. They were also very thorough with communicating the details with me at diffe More

by cordaycrystal
Recommend Dealer
Yes

Other Employees Tagged: Sarena Hansen

Report | Print
Jan 10, 2026

Russ Darrow Kia of Wauwatosa responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Matt Kiscellus matt.kiscellus@russdarrow.com

January 06, 2026

Dealership Rating
Employee Rating

The experience was disappointing and disturbing. Overwhelming due to not getting the situation resolved. There was no resolution and not satisfied with their services. More

by passg3
Recommend Dealer
No

Other Employees Tagged: Sarena Hansen

Report | Print
Jan 10, 2026

Russ Darrow Kia of Wauwatosa responded

Providing a positive experience is our top priority, so we're disappointed to hear that your experience didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Matt Kiscellus matt.kiscellus@russdarrow.com

Jan 10, 2026

Russ Darrow Kia of Wauwatosa responded

Providing a positive experience is our top priority, so we're disappointed to hear that your experience didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Matt Kiscellus matt.kiscellus@russdarrow.com

December 19, 2025

Dealership Rating
Employee Rating

Again the service was top notch. Efficiently repaired my vehicle and got me back on the road. Friendly and helpful. More

by Njschloemer
Recommend Dealer
Yes

Other Employees Tagged: Sarena Hansen

Report | Print
Dec 19, 2025

Russ Darrow Kia of Wauwatosa responded

Thanks for sharing about your experience with Russ Darrow Kia of Wauwatosa. We appreciate your business and hope to see you again soon! Matt Kiscellus matt.kiscellus@russdarrow.com

December 13, 2025

Dealership Rating
Employee Rating

Sarena is consistently an amazing person to work with, she always understands how to best help More

by Screennamegoeshere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Athanasios Almouti, Connor Sawyer

Report | Print
Dec 13, 2025

Russ Darrow Kia of Wauwatosa responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Matt Kiscellus matt.kiscellus@russdarrow.com

December 04, 2025

Dealership Rating
Employee Rating

Not the best. Looking to get out of my lease with Kia sooner than later More

by KELLYTAMILLO
Recommend Dealer
No

Other Employees Tagged: Sarena Hansen

Report | Print
Dec 08, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you, Kelly, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Matt Kiscellus matt.kiscellus@russdarrow.com

Dec 08, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you, Kelly, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Matt Kiscellus matt.kiscellus@russdarrow.com

1
2
...
13

Dealership Inventory (254 Vehicles)

new 2026 Kia Seltos car, priced at $28,957
2026 Kia Seltos
new
Steel Gray exterior
CVT
All-wheel Drive
$28,957
View Details
new 2026 Kia Sorento car, priced at $42,428
2026 Kia Sorento
new
Road Rider Brown exterior
Unknown
All-wheel Drive
$42,428
View Details
used 2020 Chevrolet Silverado 1500 car, priced at $28,994
2020 Chevrolet Silverado 1500
used
Black exterior
Automatic
Four-wheel Drive
$28,994
View Details
used 2023 Kia Sportage car, priced at $27,899
2023 Kia Sportage
used
Ebony Black exterior
Automatic
All-wheel Drive
$27,899
View Details
used 2021 Ford Bronco Sport car, priced at $16,994
2021 Ford Bronco Sport
used
Oxford White exterior
Automatic
Four-wheel Drive
$16,994
View Details
used 2023 Subaru Forester car, priced at $23,994
2023 Subaru Forester
used
Crystal White Pearl exterior
CVT
All-wheel Drive
$23,994
View Details
View All Inventory