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Sarena Hansen
Sarena Hansen at Russ Darrow Kia of Wauwatosa

Sarena Hansen | Page 11

Service Advisor

Russ Darrow Kia of Wauwatosa

1901 N Mayfair Rd
Wauwatosa, WI 53226

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4.5
135 Reviews
4.5

135 Reviews

Write a Review

135 Reviews of Sarena Hansen

April 10, 2025

Dealership Rating
Employee Rating

Good job overall by everyone involved! Appreciate the service done by everyone involved there at the location. More

by Armensaryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 10, 2025

Russ Darrow Kia of Wauwatosa responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Matt Kiscellus matt.kiscellus@russdarrow.com

April 07, 2025

Dealership Rating
Employee Rating

Although the wait was quite cumbersome, the staff is fantastic and I have a great deal of trust in their expertise. More

by CORKCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 08, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Wauwatosa to be a positive one. Please don't hesitate to reach out if you need anything else. Matt Kiscellus matt.kiscellus@russdarrow.com

April 06, 2025

Dealership Rating
Employee Rating

Don’t have much to say I didn’t have a great experience the team is great tho… More

by BARRONMYKOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matt Kiscellus , Gaétano “Rio” Dacquisto

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Apr 10, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Matt Kiscellus matt.kiscellus@russdarrow.com

April 02, 2025

Dealership Rating
Employee Rating

Please stop telling customers their cats are bad. It's a failing engine. No codes..no power...price 1326 code two weeks ago. Nice try. I'll be back when the engine completely fails to get a new on More

by cherylphoto
Recommend Dealer
No

Other Employees Tagged: Athanasios Almouti, Connor Sawyer, Ajmal Taujoo , Edward Porter

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Apr 06, 2025

Russ Darrow Kia of Wauwatosa responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Matt Kiscellus matt.kiscellus@russdarrow.com

April 02, 2025

Dealership Rating
Employee Rating

I love the excellent customer service that all the staff provide to the customers. The service department is prompt with the repairs and oil changes. I appreciate that Russ Darrow Kia appreciates and resp More

by ERSCSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lynn Seif, Athanasios Almouti, Connor Sawyer, Ajmal Taujoo , Gaétano “Rio” Dacquisto, STEVEN A GARNER, Edward Porter

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Apr 02, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Wauwatosa. Matt Kiscellus matt.kiscellus@russdarrow.com

March 25, 2025

Dealership Rating
Employee Rating

Great, fast, very polite service representative and keeping me informed all the time, answering all my questions with professionalism answers More

by JIMLEYER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Briana

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Mar 26, 2025

Russ Darrow Kia of Wauwatosa responded

Hi Jim: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Matt Kiscellus matt.kiscellus@russdarrow.com

March 15, 2025

Dealership Rating
Employee Rating

I liked the fact Serena shared a video of what was being done on my car. The work was done efficiently in a reasonable amount of time. More

by NOONE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Athanasios Almouti

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Mar 16, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Wauwatosa. Matt Kiscellus matt.kiscellus@russdarrow.com

March 14, 2025

Dealership Rating
Employee Rating

Excellent service and staff. Car was in excellent condition when brought out after maintenance was complete. More

by smcataldo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Athanasios Almouti, Connor Sawyer, Ajmal Taujoo , Michael Duda, Edward Porter

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Mar 16, 2025

Russ Darrow Kia of Wauwatosa responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Wauwatosa! Matt Kiscellus matt.kiscellus@russdarrow.com

March 11, 2025

Dealership Rating
Employee Rating

The whole place is very clean and neat. All of the employees are nice and helpful. More

by hmlunchladi
Recommend Dealer
Yes

Other Employees Tagged: Sarena Hansen

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Mar 12, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything Sarena or our team can assist you with in the future. Matt Kiscellus matt.kiscellus@russdarrow.com

March 11, 2025

Dealership Rating
Employee Rating

Very good service! The Representatives very knowledgeable and helpful I want a new car. Thanks. More

by tammiemichelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Athanasios Almouti, Connor Sawyer, Ajmal Taujoo , Edward Porter

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Mar 11, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you, Tammie, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Wauwatosa. Matt Kiscellus matt.kiscellus@russdarrow.com

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