Sam Mercado | Page 15

Recall for software update We were met and treated nicely this day by all that we met. Snacks were good and the loaner was nice which we greatly appreciated. We were met and treated nicely this day by all that we met. Snacks were good and the loaner was nice which we greatly appreciated. More

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Everything went smoothly. Thank you. I was there longer than an hour. More like an hour and a half. Sam was very nice. I drank a Diet Coke. than an hour. More like an hour and a half. Sam was very nice. I drank a Diet Coke. More

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Had excellent service. Encountered no unpleasant issues. Had very professional and courteous service from Sam Mercado. All work was completed as expected. The new facilities are very nice and very customer Had very professional and courteous service from Sam Mercado. All work was completed as expected. The new facilities are very nice and very customer friendly. More

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Another fantastic visit for service and purchasing. Always great people to work with. The Hudson family rank with the greatest people in Columbia. This is a reputable dealership with outstanding busin Always great people to work with. The Hudson family rank with the greatest people in Columbia. This is a reputable dealership with outstanding business acumen. In fact, I just bought another new Lexus today! More

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Upgrade to my position safety connect system. Had to Upgrade to my position safety connect system. Samuel Mercado took care of me and did a great job. If I had a company Sam would be the type of w Had to Upgrade to my position safety connect system. Samuel Mercado took care of me and did a great job. If I had a company Sam would be the type of worker I would like to have working for me. Thanks Sam great job. More

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Preventing maintenance The service render by mechanic and customer support was outstanding. Preventing maintenance was completed in a timely manner. While you wait for your The service render by mechanic and customer support was outstanding. Preventing maintenance was completed in a timely manner. While you wait for your vehicle, the refreshments was available in all kind of variety to satisfy your needs. I would continue to take my car to Lexus for maintenance and repair. More

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Excellent service, great communication and timely service. Valets were nice and on time. I was constantly notified of all status updates. The quality of service that I have come to expect from Jim Hu service. Valets were nice and on time. I was constantly notified of all status updates. The quality of service that I have come to expect from Jim Hudson. Thanks! More

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Awesome customer service from everyone you deal with I had my car in for it's regular maintenance service. Of course, since it's a Lexus, I never have any problems with it. I just want to be sure every I had my car in for it's regular maintenance service. Of course, since it's a Lexus, I never have any problems with it. I just want to be sure everything continues to run smoothly. Everyone you speak or deal with is extremely friendly and helpful, including the person who makes your appointment and the person that brings your car to the service technician. I use the "valet" service where they come and bring me a loaner and pick up my car which is unbelievably convenient. They update me with text messages or emails and let me know what's going on. I would give them more that 5 stars if I could! More

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Concerned and quick to provide solution. Quick to recommend solution. Kept informed of progress. Made comfortable while waiting. Very easy to deal with and explained all that was done to corr Quick to recommend solution. Kept informed of progress. Made comfortable while waiting. Very easy to deal with and explained all that was done to correct problem. More

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Great service! Took my Lexus to the dealership with two problems. They diagnosed problem one quickly from the technical service bulletin that had been issued byLexus Took my Lexus to the dealership with two problems. They diagnosed problem one quickly from the technical service bulletin that had been issued byLexus and fixed the problem. Problem two was more complicated. The service manager called in a regional specialist who was able to pinpoint the problem, order the part, and fix the car. What great service to have a specialist come in and solve a complicated problem! Couldn’t ask for more! More

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