Sam Mercado | Page 14

Excellent service I don't do minimums on demand so I just write stuff here as a filler. I have warned you before that if you keep insisting on this I will ignore these I don't do minimums on demand so I just write stuff here as a filler. I have warned you before that if you keep insisting on this I will ignore these requests. Now, though, since you have already pissed me off, I will tell you how I REALLY feel about my visit. My ten year-old GS 460 died in the road because of a "stoppage in the drainage system" which caused "overflow water to shut down the computer" which in turn caused me to have it towed to the dealer. Once there, service was prompt, professional, courteous, and satisfactory, EXCEPT for the cost. If you believe anyone could be happy about paying $778 to fix such a BS failure you are insane. I remain happy with our LS 500 (our eighth Lexus) and the dealership, but see this as a Lexus failure. I will probably not replace this vehicle with a ninth Lexus. More

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Had flat tire that could not be repaired. Dealership quickly took care of the problem on a Saturday afternoon. Only regret was that the tire was pricey. quickly took care of the problem on a Saturday afternoon. Only regret was that the tire was pricey. More

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I brought my car in for service and it was done on a very timely basis and everyone was extremely professional. Sam helped me with a phone issue as well and the car was spotless when finished. timely basis and everyone was extremely professional. Sam helped me with a phone issue as well and the car was spotless when finished. More

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Great service! Sam always gives us great service! Prices are higher at the dealership than independent car repair companies, but we value the good service we get. Sam always gives us great service! Prices are higher at the dealership than independent car repair companies, but we value the good service we get. More

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Sam Mercado IS THE MAN service SAM MERCADO SERVICE GREAT KIND WELL SPOKEN ALWAYS TAKES GOOOOD CARE OF ME THE CUSTOMER HAS CAR READY ALWAYS WHEN SAID DOES A GREAT JOB EVREY TIME!!! SAM MERCADO SERVICE GREAT KIND WELL SPOKEN ALWAYS TAKES GOOOOD CARE OF ME THE CUSTOMER HAS CAR READY ALWAYS WHEN SAID DOES A GREAT JOB EVREY TIME!!!!!!!! More

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Great service I took my car in for a routine service. I experienced great customer service. Sam communicated with me about my service and answered all of my quest I took my car in for a routine service. I experienced great customer service. Sam communicated with me about my service and answered all of my questions.. More

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Great customer service! Routine maintenance appointment, but customer services is always great. Shaun and Sam kept me in the loop and are easy to work with. Even my origina Routine maintenance appointment, but customer services is always great. Shaun and Sam kept me in the loop and are easy to work with. Even my original sales associate, Mark Wickham, reached out to me when he saw my car was being services to see how everything was. More

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Always a great team to work with! The Jim Hudson Team always take the very best care of me. From sales to service they truly are the very best. A huge thank you to the whole team! The Jim Hudson Team always take the very best care of me. From sales to service they truly are the very best. A huge thank you to the whole team! More

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James Great help, support and service coordination by Shaun and the service team and members. Great waiting area and atmosphere while waiting for services Great help, support and service coordination by Shaun and the service team and members. Great waiting area and atmosphere while waiting for services and support. More

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Great service Great service, super care for the car, and detailed explanation of the service performed. Good suggestions for safe placement of the floor mats under Great service, super care for the car, and detailed explanation of the service performed. Good suggestions for safe placement of the floor mats under the accelerator. More

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