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Sam Macababbad
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14 Reviews
14 Reviews
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14 Reviews of Sam Macababbad
May 18, 2024
Great service at Heritage GMC Buick. Comfortable space if you’re waiting while your vehicle is being serviced. The staff is very professional and polite. I got to see our salesman Terry. Comfortable space if you’re waiting while your vehicle is being serviced. The staff is very professional and polite. I got to see our salesman Terry. Thank you!! More
by robinmlandrum
Verified CustomerOther Employees Tagged: Terry
Helpful 
April 05, 2024
Sam and Shawn both took care of my needs and provided excellent customer service period. excellent customer service period. More
by axa028100
Other Employees Tagged: Katie Stovall, Shawn Waara
March 28, 2024
Patient and helpful through the whole process. I will definitely recommend him to friends and family. I will definitely recommend him to friends and family. More
by jasonrd1909
Other Employees Tagged: Mike Moore, Garrett Lentz, Michael Jordan, Steve Tolliver, Marcus Carson
March 26, 2024
I was tweeted very nice and Professional, they were very honest. And save me money, They check my brakes. And told me they were fine. honest. And save me money, They check my brakes. And told me they were fine. More
by MYTIA48
Other Employees Tagged: Robert Bobo, Mike Moore, Misty York, Garrett Lentz, Roy Lewis, Michael Jordan, Steve Tolliver, Marcus Carson
March 16, 2024
Always a good experience. Our service advisor is Sam and he is awesome!! They will let you know problems if something needs to be checked soon. Our service advisor is Sam and he is awesome!! They will let you know problems if something needs to be checked soon. More
by MICHELLEGIPSON2010
Other Employees Tagged: Mike Warren, Terry Ambrose , Brad the service manager
March 10, 2024
On time, appointment and team was ready to go . What more could you want ? Recommend this dealer And team What more could you want ? Recommend this dealer And team More
by wesfajerson
Other Employees Tagged: Mike Moore, Garrett Lentz, Michael Jordan, Steve Tolliver, Marcus Carson
March 08, 2024
Absolute worst service dept of any car dealership I have ever experienced. Zero professionalism , Zero communication , Zero customer service . None of the service advisors work together to help customers . ever experienced. Zero professionalism , Zero communication , Zero customer service . None of the service advisors work together to help customers . If your service advisor has a day off during the week you are held hostage . No one will give you an update or help you with the status of your vehicle including it being ready to be picked up . They will keep your vehicle a week before looking at an issue even with an appointment without any type of loan car available. These are simple warranty items on newer vehicles and nothing major .They will not hire additional techs and use the same excuse of being short handed . I had planned to purchase another vehicle from Heritage in Rockwall but after having multiple bad experiences in the service dept along with the last two being unexcusable within a 30 day time period there was no way I would ever purchase a vehicle again at this dealership . I was happy to drive 20 miles into Dallas and buy a 2024 new vehicle from their competitor. I’m all about buying local but this dealership makes it impossible . The Manager of this Service dept should be fired , the general manager should be fired for allowing this type of bad service to continue . The owner of this GM franchise should be made aware of this . I plan to also contact General Motors directly and file a complaint. With all this being said “ I am done with Heritage GMC in Rockwall ,TX . More
by MJBRIDGES
Other Employees Tagged: Mike Moore, Brad Tittle, Garrett Lentz, Michael Jordan, Steve Tolliver, Marcus Carson , This includes the entire service writer staff in the service dept .
